Travel blogger Margie Goldsmith has a provocative post about a nightmare flight she experienced on American Airlines. You can read it here. The plane had one problem after another, all of which were
described in terrifying detail by the captain, who cheerily informed them that:
- The plane’s hydraulic system was leaking and had to be repaired
- During the delay, the pilot was going to watch a video about how to take off from that airport, which was especially tricky.
- The new plane the passengers were later moved to had been really foul-smelling, and needed to be completely cleaned and deodorized
- The new plane’s hatch wouldn’t close properly, and..
- They finally sealed it with duct tape, and were going to fly that way.
Goldsmith ends her story with this: “The next time I’m on a delayed flight and the Captain does not announce the reason for the hold-up, I think I’m going to be one happy passenger.”
Your Ethics Quiz for today poses this question:
“Is it more ethical for an airline pilot to detail all the problems an airplane is having in the interest of candor and full disclosure, or should he or she just deal with the problems and not increase passengers’ anxiety over matters that they neither understand nor can do anything about?” Continue reading









