Category Archives: Ethics Train Wrecks

“A Nation Of Assholes” Update: Wait, I Thought TRUMP Would Be Teaching Our Kids To Be Vulgar And Boorish Jerks

Politico informs us of this charming development….

With children on stage behind him, Perez told an audience in Las Vegas this weekend that Trump “doesn’t give a shit about health care.”
Perez, President Barack Obama’s former labor secretary, made similar comments earlier this year. “They call it a skinny budget, I call it a shitty budget,” Perez said in Portland, Maine.

Wow. I assumed that it would be the President, the man who set new lows for uncivil discourse during his campaign, who would vulgarize the American culture, teach our children that rudeness and gutter language is appropriate, and generally coarsen our society further, when in fact it needs to move in the opposite direction. Nope: it’s the official leader of the Democratic Party.

Says Ann Althouse,

“Derangement syndrome. I can’t believe they think this is a good idea.”

Oh, I absolutely can. After all, the Democrats think undermining democracy and the institution of the Presidency is a good idea. They think advocating the impeachment or removal of a duly elected President based on their certainty that electing him was a mistake is a good idea. They thought trying to over-rule the Electoral College was a good idea, and setting new records for hypocrisy by refusing to accept the results of the election after excoriating Donald Trump for suggesting that he might do the same.They thought making certain that the filibuster option for opponents of Supreme Court candidates would be eliminated was a good idea. They think going out of their way to ensure that a dangerously divided nation becomes more divided is a good idea. Deciding to take the lead in making “shit” normal public discourse, soon to be followed by “fuck,” “motherfucker,” and “cocksucker”? That’s nothing. Not to these people.

That T-shirt is for sale on the party website, by the way. But of course the* makes it all genteel, right?

Glenn Reynold writes,  “It was just a few months ago they were going to the fainting couches over Trump. Remember?,” noting the hypocrisy in light of Hillary’s “Our Children Are Watching.”

Ethics Alarms already identified what this is. In March, I wrote,

“The Democratic Party has turned itself into the Asshole Party. Depressing. Disgusting. Despicable.”

However, even then, I did not anticipate that the party would lead the way to destroying any semblance of dignity, decorum and civility in our government.

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Filed under Character, Childhood and children, Ethics Alarms Award Nominee, Ethics Dunces, Ethics Heroes, Ethics Train Wrecks, Government & Politics

The Dishonest Tax Day Anti-Trump Protests

All such Anti-Trump protests should be called “We Are Furious That Our Terrible Candidate And Her Corrupt Party Lost The Election And Are Throwing An Infantile Tantrum While Rejecting  Democracy and American Institutions Until We Get Our Power Back.”  That’s all they are, every one of them. At least then the demonstrations by un-American hypocrites who want to overthrow an election that didn’t go their way would deserve props for being honest.

The Tax Day protests were the electoral college protests, the illegal immigrant protests, the women rights protests (coming up: the science protests) and all the others with just a different hook. I’m sure by now there is a well-paid public relations team charged with coming up with the next one. The amount of ill-used time, public expense , inconvenience, wasted news coverage space and accumulated idiotic rhetoric such protests will generate over the next four years should be measured somehow, because it will be staggering. Is this going to be the longest, most costly, most devisive and unethical national tantrum in U.S. history? It already is.

Just to get the alleged justification for the latest sham out of the way: President Trump has no obligation, legal or ethical, to release his taxes at this point. It would be irresponsible for him to do it, in fact.

Of course, as Ethics Alarms noted during the campaign, candidate Trump’s refusal to release his tax returns was unethical: unfair to voters, a breach of transparency; and disrespectful to the process. His oft repeated reason why he “couldn’t” release them was also an obvious lie. This episode, like so many others during the campaign, demanded consequences, and there probably were some.

Who knows how many votes it cost Trump? The conduct alone did not disqualify him for election: If he were the most qualified, competent, brilliant, trustworthy, inspiring candidate the nation had seen for decades, would the mere failure to release his tax returns have caused me, or any reasonable voter, to refuse to vote for him, and instead vote for, yechhh, Hillary Clinton? Of course not.

Whatever reason there was for Trump to take this risk and refuse to abide by long practice and tradition, the gamble worked. Now, however, there is no ethical reason to reverse that decision.The original reason the decision was unethical doesn’t exist: voters had a right to see the details of that aspect of his life before choosing him to be President. He’s not running for office now, however. Now his duty is to try to do the job he was elected to do. Yes, I know the “resistance” refuses to accept or acknowledge this, but facts are stubborn things. Now, releasing the tax returns is only demanded by one set of citizens: those who already hate his guts, reject his Presidency, want to see it fail, are willing to see the nation fail if that’s what it takes, want to cobble together reasons to impeach him, and are only interested in using the returns, whatever is in them—it literally doesn’t matter—to further disrupt his attempts to do his job.

Literally nobody who either voted for the President or who wants him to succeed in dealing with the wave of problems left festering by the inept and feckless administration before his would say that allowing Democrats and other Trump foes to have a new weapon to level against his Presidency is in the best interest of the nation. The only people who want to see his tax returns  right now want them solely as a stick to beat him with.

“Show us your fucking taxes, you emotional child!” alleged comedian Sarah Silverman screamed from the podium to appreciative  Tax Day protesters. That was representative of the attitude of every individual at every one of the Tax Day protests. I wouldn’t put any ammunition, no matter how ineffective, in the hands of someone like that. It would incompetent. It would be self-destructive. It would be stupid.

Naturally, reporters are incapable of comprehending this, because they also want to bring this President down so intensely they can taste it. The pundits are already deranged: here’s Salon’s Heather Digby Parton, explaining why Maxine Waters, a career embarrassment to Congress, is a leader because she insists that she wants to impeach Trump now:

“It may seem that Waters just has a pugilistic personality and is out front because it’s her political style to mix it up. But there is a strategy at work in this. After all, it wasn’t that long ago that a president was impeached for only the second time in history and this was over a “crime” that seems laughably insubstantial compared to the possibilities that Donald Trump could face. Just for starters, Trump’s presidential campaign is being investigated in a counterintelligence probe, and the list of his conflicts of interest are so wide-ranging and so deep that almost anything could implicate him in a corruption scandal. Impeachment is really not a far-fetched proposition.”

Again, facts are stubborn things. First of all, impeachment is always a far-fetched proposition, and was intended to be.  Conviction requires two-thirds of the Senate, and unless that is feasible, the exercise of impeachment by the House is a waste of time that paralyzes the government. Bill Clinton lied under oath in a court of law and used the government to engineer a cover-up. That’s not insubstantial, except to Democrats whose position then as now was that their Presidents can do no wrong and are never accountable. Bill’s crime is insubstantial, Salon says, “compared to the possibilities that Donald Trump could face.” “Could face!” Savor that one for a bit. That’s the mindset of the entire “resistance.” These unhinged and totalitarian-listing Americans are just certain that “something is out there,” like “The X-Files,”  because it might be out there, at least in their hyper-partisan dreams. The investigation is part of the partisan anti-Trump Presidency play-book, and is about as meaningful as Republican investigations aimed at proving that the Obama Administration intentionally allowed our Libyan ambassador to die.

You see, investigations are not proof of wrongdoing. They have become weapons to insinuate wrongdoing: Joe McCarthy paved the way, As for Trump’s conflicts, “almost anything” would not constitute an actual scandal.  “Almost anything” will allow Trump-haters to claim there is a scandal, and the news media to support such claims as long as they can do undermine the President as much as they can…which brings us back to the tax returns.

If the President could plausibly believe that the news media would be fair and objective, maybe he would release his returns. All we hear is that the only explanation is that he has something nefarious to hide. That is not the only explanation. The other explanation that the news media has provide every reason for him to believe  that almost all the major news organizations are allied with his enemies, and will not fairly report on what is in the returns. Do you doubt that?  How? MSNBC reporter Morgan Radford  interviewing actress Debra Messing at a Tax Day protest, heard the former “Will & Grace” star state as fact that American democracy was “attacked and infiltrated by Russia,” ( a hysterical characterization, and pure Hillary campaign talking point—I wonder, would Messing be saying this if Russia hacked Trump’s tax returns before the election?) and responded by asking Messing the  “best way to make our voices heard” in order to “neutralize” the threat posed by the “current administration to democracy.”

Reporters aren’t even trying to be objective, don’t want to be, and are convinced their market doesn’t want them to be journalists, but activists. Thus their news organizations are refusing to enforce even minimal journalism standards. Why would any leader determined to do the daunting job facing him give these unethical, hateful hacks any assistance in warping public opinion?

CNN’s Chris Cillizza graphically illustrates how bias makes journalists stupid and untrustworthy in his feature called “The big thing Trump gets wrong about his taxes and the 2016 election.”

Taking off from the President’s typical and unhelpful “Nyah nyah, I won” tweet about the protest, Cillizza writes,

The Trump logic appears to go like this:

Democrats hit me for not releasing my tax returns during the campaign.

I won.

Ergo, no one cares about my taxes.

This isn’t the first time this sort of thinking has been deployed by Trump and his senior staff. Back in January, White House counselor Kellyanne Conway insisted that “we litigated this all through the election. People didn’t care.”

Conway’s point didn’t make sense then. And Trump’s doesn’t now.

No, Chris, your point is the umpteenth example of  journalists misreading sloppy Trump team rhetoric to make an invalid point.  What Conway meant was not that “people didn’t care.”  It was that the people who voted for Donald Trump cared about other things more. They still do. The election, after all, wasn’t about tax returns. (Similarly, those who didn’t vote for Hillary Clinton may care very much about women’s rights, but cared more about keeping the corrupt Clinton machine from getting its grubby hands on the levers of power.) The people who cared about other things more than Trump refusing to reveal his taxes still care more about those things, which now includes his having to deal with very real and very pressing problems which the tax returns cannot do a thing to solve. Because the election is over and Trump is President for the next four years, they care about his taxes even less than before in comparison to wanting him to be successful. Trump, and Conway, I and I hope you KNOW the taxes matter to the people who want to wreck his Presidency; we all know Chris cares, because it can only cause harm to the administration.

The President’s point makes perfect sense, and not releasing his returns now also makes sense.

Anything else would be deliberately crippling his ability to lead, and no responsible leader does that intentionally.

President Trump does too much of that unintentionally already.

[And may I add, boy, I’m sick or having to write about this. But then, Samuel Pepys got tired of writing about the plague.]

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Filed under "bias makes you stupid", Citizenship, Ethics Alarms Award Nominee, Ethics Dunces, Ethics Train Wrecks, Government & Politics, Journalism & Media, Leadership, This Helps Explain Why Trump Is President

U.S. Journalism’s Continued Unraveling, And CNN’s Unprofessional, Unethical, Destructive Disrespect For The President Of The United States

And the 2016 Post Election Ethics Train Wreck’s carnage continues…

The degree to which the Post 2016 Election Ethics Train Wreck has engulfed the news media has shocked even me, and readers know that Ethics Alarms had  swamp-level regard for U.S. journalists long before the 2016 campaign. It has obliterated any legitimate trust a citizen could have in the mainstream media’s news judgment, objectivity and competence, and with the exception of tiny pockets of professionalism here and there (Jake Tapper comes to mind), has declared itself a partisan foe of the electoral system, and the Presidency. The double standards applied regarding Democrats and Republicans as well as the smug shamelessness with which the media has applied them cannot be condemned too harshly. Naturally, the equally corrupted members of the so-called “resistance” see none of the harm and betrayal in this, since it suits their own ends.

Ethics Alarms  can’t catalogue all of the worst examples of this; there isn’t time. Last month, for example, New York Times columnist Nicholas Kristof, who once had a conscience and a mind even as you or I, authored one of the ugliest and most disgusting pieces I have read in any reputable publication. In the disgrace titled “There’s a Whiff of Treason In The Air” Kristof issued a conspiracy theory that would be at home in the archives of Alex Jones,  Mike Cernovich, or Donald Trump in his birther days, except that so many hopeful Democrats endorse it. The column is one long, vicious smear, claiming that President Trump engaged in treason, while citing absolutely no evidence whatsoever that supports such an inflammatory accusation. I considered flagging all of the slimy, dishonest, hypocritical rhetorical techniques Kristof brings to his efforts to undermine his nation’s President, but I decided to do so would insult my readers’ intelligence: it is so obvious, particularly when one considers the Russian “ties” the Clinton campaign had to Russia. Why do the business dealings of Trump campaign personnel with Russian figures spell TREASON to the Times columnist, and the more ominous ties between Russia and the Clintons get a pass? Simple: he wants Donald Trump to be proven a traitor; his readers want it; and he, the Times and the Democratic Party that has sold its integrity and soul intends to push the accusations as long as they can cripple and delegitimize the government they oppose. Continue reading

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Filed under Ethics Alarms Award Nominee, Ethics Train Wrecks, Government & Politics, Journalism & Media, Leadership, U.S. Society, Workplace

Comment Of The Day: “More Ethics Observations On The United Flight 3411 Ethics Train Wreck”

Public discussion and media reports is finally waning regarding United’s cascading botch of a full and fully seated flight in which the airline wanted to get four seats back and had neither the law, nor policy, nor sufficient justification to acquire them. Thus its agents lied, exceeded their authority, mistreated a passenger, called in police, and they further escalated the fiasco, badly injuring the victim in the process. (Their conduct was similar in some ways to that of the police officers who killed Eric Garner.)

Even now, however, many people still believe this arose from an overbooked flight. Some misguided pundits are still blaming Dr. Dao. The news media has not taken responsibility for its terrible reporting on this incident, and still hasn’t done a good job explaining what really happened. Meanwhile, Delta has taken advantage of United’s pain by announcing that it will pay up to $10,000 to bumped passengers in the future. And Southwestern won itself an all time record for audacious cheekiness with the above ad, which United deserves. [UPDATE: Apparently this is a hoax, not a real ad. Too bad.]

Here is brian’s Comment of the Day on this ethics train wreck in the sky:

The I don’t think you’re being overly cynical here. I have seen multiple responses from media, politicians, and the CEO all following the basic pattern, propose solutions that do not address what went wrong. A handful of employees acted incompetently, and United (and probably most airlines) didn’t think through their carriage contract, police were ill trained, and the culture of United is horrible in general. But instead of addressing any of those issues, they all have motivated reasons to misconstrue the issues and offer ‘solutions’ to problems that don’t exist.

Things that could be done:

1) CEO comes out and says we are going to train and empower our staff to deal with more and varied types of situations as they arise. We also recognize that our current customer facing staff do not have the appropriate level of customer service training, which is entirely the fault of management. We are going to fix this starting now. We have pulled together XYZ resources and will be meeting weekly for the next 12 weeks to generate a comprehensive plan to begin changing our culture. You can expect an interim report in 4 weeks.

2) CEO says, we are going to set up a true reverse auction, paying cash, for all situations when we have to either remove or deny a paying customer due to reasons beyond their control. We will train all gate staff and front line managers on how to conduct this easy and straight forward auction. We should have been doing it already, because the value of the additional seats we can sell by overbooking far outweigh the costs we incur from the small portion of riders who we must justly compensate for any inconvenience.

Continue reading

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Filed under Business & Commercial, Comment of the Day, Ethics Train Wrecks, Government & Politics, Journalism & Media, Law & Law Enforcement, Marketing and Advertising

Arrgh! They Made Me Defend Sean Spicer!

Yes, he’s an idiot. Still...

The latest Sean Spicer controversy was so, so stupid that I swore—swore I tell you!—that I would not lower myself to write about it.

The Trump Administration spokesman, making the dumb assertion that Assad is even worse than Hitler because Hitler “didn’t even sink to using chemical weapons,” was absurdly—gleefully?— attacked as a Holocaust denier.ThnkProgress, which I am going to have to place on my “never trust these hacks” list, wrote that Spicer “argued that the Nazis never used chemical weapons during the Holocaust,” which is a lie, flat out. Spicer didn’t mention the Holocaust at all. Then The Anne Frank Center for Mutual Respect released a statement saying,

“On Passover no less, Sean Spicer has engaged in Holocaust denial, the most offensive form of fake news imaginable, by denying Hitler gassed millions of Jews to death.”

This is perhaps not quite a lie, since the combination of confirmation bias and paranoia could make this organization see Holocaust denial behind every rock, but it is no less ridiculous, inflammatory and unfair. Then some of my 2016 election-deranged friends—I now picture them wrapped in tin foil, wearing Groucho glasses and spreading DDT around as they sit cross-legged in a teepee with a flaming penguin on their heads—began citing the Anne Frank Center slander with approval, and garnishing likes from a lot of people who I usually like and who once had brains larger than marbles.

So now I have to defend Sean Spicer. Yecchh.

Observations:

1. Everyone is calling for Trump to fire Spicer. Of course he should fire Spicer. He should have fired Spicer  months ago. Sean Spicer is incompetent, bumbling, inarticulate and gaffe prone. He is even more incompetent, bumbling, inarticulate and gaffe prone than Robert Gibbs, who was the most incompetent, bumbling, inarticulate and gaffe prone press secretary I ever had the pain of watching. (Obama’s subsequent press secretaries were just liars.). Spicer is much worse than Gibbs, though he doesn’t say uh-uh-un-um-um-um as much. I wish he would: they would be an improvement over what he does say. Spicer looks stupid and sounds stupid, so he represents the President and his entire administration as stupid WHICH THEY MIGHT BE, but his job is to place both in the best light possible. He does the opposite. This Hitler botch was just the most recent example.

2. Trump promised to appoint and hire “the best people,” so having one of the worst people imaginable representing his Presidency to the news media and the public leaves “incompetent” in the dust as “suicidal” takes over. This is especially true since the President knows that the news media is actively hostile to his leadership and is actively allied with the Democrats to bring him down and cancel out that damned election by any means possible. Trump’s situation screams out for a spokesman with the credibility, suave and wit of the late Tony Snow or the fierce intellect and articulateness of the very much alive Laura Ingraham. The fact that Trump can’t see that, and that his advisors haven’t threatened to walk out and join an anti-Trump rally if he refused to fire this clod and send him back to the Budget car rental desk or wherever he came from is really ominous. If “best people” means people like Spicer…well, I don’t like to think about it. And if the “You’re fired!” executive won’t fire someone who performs as horribly as him, who will he fire?

3. The Hitler statement was, no question, idiotic. At best, it was the most egregiously warped use of Rationalization # 32. The Unethical Role Model imaginable: Spicer was really saying, “why couldn’t Assad be more like Hitler?”! At worst, it  was like walking into the buzz-saw of the Trump-hate narrative that the President and his team are virtual Nazis and secret anti-Semites. It was so dumb that the fact that Spicer didn’t physically try to stuff the words back into his mouth as they started coming out is signature significance that the man belongs in a home. Continue reading

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Filed under "bias makes you stupid", Ethics Train Wrecks, Government & Politics, History, Journalism & Media, Leadership, War and the Military, Workplace

More Ethics Observations On The United Flight 3411 Ethics Train Wreck

Yes, Ethics Alarms was able to find a photo of an actual plane-train wreck.

Observation 1.

This was all due to moral luck

If  four passengers had taken the United offer to surrender their seats, or if the passenger selected by the agent had complied, grumbling quietly, we would neither know about this horrific episode nor would anyone be talking about it. Yet the United employees would still have lied, and would still have abused United customers. They just didn’t get away with it, that’s all. They were unlucky.

Good.

Observation II

NOW passengers are informed.

Fine print is technical disclosure, but especially in the era of electronic ticketing, not actual or ethical disclosure. Before this episode, most flyers didn’t know what they had agreed to regarding overbooking, nor were they even aware that there was such a thing as “involuntary bumping” A lot more are aware now. From travel site One Mile At A Time:

When an airline knows that a flight is likely to be oversold, they’re required to solicit volunteers. Sometimes airlines will ask at check-in, and other times they’ll ask at the gate. When it comes to a voluntary denied boarding there are no regulations as to what you get….

When airlines can’t find volunteers and still have more passengers than seats, they need to involuntarily deny people boarding. Every airline has a clause in their contract of carriage allowing them to do this. Furthermore, airlines all have procedures they use for determining who gets bumped. Some airlines bump the people who don’t have seat assignments. Other airlines decide based on who checked in last. Others decide based on status and the booking class you have.

Do note that the number of passengers being involuntarily denied boarding was at a 20 year low in 2016. Out of roughly 660 million passengers last year, only 40,000 were involuntarily denied boarding, which is roughly 0.6 involuntary denied boardings per 10,000 seats.

If you’re involuntarily denied boarding, the Department of Transportation regulates what you’re entitled to. Here are the rules, as published by the DOT:

  • If you are bumped involuntarily and the airline arranges substitute transportation that is scheduled to get you to your final destination (including later connections) within one hour of your original scheduled arrival time, there is no compensation.
  • If the airline arranges substitute transportation that is scheduled to arrive at your destination between one and two hours after your original arrival time (between one and four hours on international flights), the airline must pay you an amount equal to 200% of your one-way fare to your final destination that day, with a $675 maximum.
  • If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (400% of your one-way fare, $1350 maximum).
  • If your ticket does not show a fare (for example, a frequent-flyer award ticket or a ticket issued by a consolidator), your denied boarding compensation is based on the lowest cash, check or credit card payment charged for a ticket in the same class of service (e.g., coach, first class) on that flight.
  • You always get to keep your original ticket and use it on another flight. If you choose to make your own arrangements, you can request an “involuntary refund” for the ticket for the flight you were bumped from. The denied boarding compensation is essentially a payment for your inconvenience.
  • If you paid for optional services on your original flight (e.g., seat selection, checked baggage) and you did not receive those services on your substitute flight or were required to pay a second time, the airline that bumped you must refund those payments to you.

As you can see, in many cases you’re entitled to a sizable cash payment, up to $1,350. However, here’s the dirty secret of the airlines. In a vast majority of cases they’ll only offer cash compensation if you specifically ask for it. Otherwise they’ll offer you the same voucher they gave anyone who was voluntarily denied boarding.

Note, however, that none of this involves taking people who have already been seated off of the plane. That’s because bumping doesn’t work that way, and also because the United flight in question wasn’t overbooked, as discussed below. Continue reading

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The United Ethics Train/Plane Wreck Sails On: A New, Worthless Apology, Ann Althouse Buys A Ticket, And More!

[ And yes, it is worth the attention it’s getting on an ethics blog. Greater ethical lessons and enlightenment can arise out of a transaction at a lemonade stand than in nuclear disarmament talks; this basic, establishing principle of Ethics Alarms still is elusive to many readers, and I don’t know what else I can say to explain it for them. Of course other things are going on: Bulletin: this isn’t a news site. No, the fact that Sean Spicer said that “Even Hitler didn’t use chemical weapons” and the news media, knowing full well what he meant (and that what he meant was technically correct, though still a jaw-droppingly cretinous thing to say) still turned it into a big deal —because he works for Donald Trump, and there for is evil—and Nancy Pelosi even said the it mandated his removal (no, the fact that Spicer is incompetent mandates his removal—“Best people,” Mr President? Remember “Best people”?—but we knew that) is not a more important ethics story.

I am seriously considering just banning every commenter who makes one of those “Why are you writing about this when children are dying in the Congo and Flint still has bad water?” complaints. Write your own damn blog. I have clients, a full time job and many other responsibilities, taught for four hours yesterday, and most of all, had a Red Sox game to watch. Istill posted about 2000 well-considered words. I am not your Ethics Monkey.]

Reports from the still accumulating United Flight 3411 ethics carnage:

Look! A new apology! United Airlines CEO Oscar Munoz performed a backflip and issued a brand new apology for the fiasco on United Express Flight 3411, and said in a statement;

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment.  I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard.   No one should ever be mistreated this way.  

I want you to know that we take full responsibility and we will work to make it right.    

It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.  

I promise you we will do better.  

Sincerely, 

Oscar

Quick reactions:

….Well, I hope you will do better, because it would be almost impossible to do worse.

…Wait, I thought the United agents were following procedures and that this was all the fault of the “disruptive” passenger? Didn’t you say that? I’m sure I read that you said that…

…”Outrage, anger, disappointment”? When did Munoz express any of those? The word he used before was “upsetting.” In his previous “apology,” which extended to the passengers who were “re-accommodated,” a weasel word if there ever was one, since they were “un-accommodated’…

…Yes it is too late to do the right thing sometimes, and this apology is a perfect example.

If the soon-to-be-forcibly retired United CEO had issued this apology immediately, contemporaneously with  placing every involved employee in Chicago on leave until the matter was fully investigated, it would have been a #1 apology on the Ethics Alarms Apology Scale, the best of the best, the top of the line….

1. An apology motivated by the realization that one’s past conduct was unjust, unfair, and wrong, constituting an unequivocal admission of wrongdoing as well as regret, remorse and contrition, as part of a sincere effort to make amends and seek forgiveness.

However, when such an apology follows a previous apology that expressed none of this, but instead a reflex insistence that no wrong had been committed and that the victim of the wrong was at fault, the second apology becomes a #7 apology on the scale, one that is insincere and not a true apology at all:

7. A forced or compelled [apology], in which the individual (or organization) apologizing may not sincerely believe that an apology is appropriate, but chooses to show the victim or victims of the act inspiring it that the individual responsible is humbling himself and being forced to admit wrongdoing by the society, the culture, legal authority, or an organization or group that the individual’s actions reflect upon or represent .

Munoz’s second apology also insults the intelligence of everyone following the incident. We know what United’s attitude was: the United CEO expressed it:

“Be still peasants, and don’t scream like little girls when you get your comeuppance! We decide what your rights are! Next time, try walking to Louisville! I bet our surly representatives, cramped seats and stale pretzels will start looking pretty damn good before you get though Indiana.”

Now he’s suddenly horrified and contrite. Sure he is: he’s horrified because United stock is falling, and contrite because a public relations crisis management specialist told him to be.

Too late. We know what you really think, and we don’t forget that easily. Continue reading

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