Master commenter A M Golden had a stand-out week, with several COTD-worthy posts, including this one, and a Guest Post that arose out of yesterday’s Open Forum.

I am also grateful any time I’m given an excuse to re-post one of my favorite—and, sadly, most relevant—clips from the Ethics Alarms archive.

Here is A M’s Comment of the Day on “Is We Getting Dummer?” The Primaries This Week Tell Us “Yes”:

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“Is We Getting Dumber?”

There is some evidence for that. Beyond statistical proofs that we are failing to properly educate generations of students in basic skills, there is a sort of – shall I write it? – malaise about being responsible adults in this country. I don’t know where it came from. Maybe it’s our high standard of living that emboldens it. Maybe is a misapplication of American individualism that has turned into the oft-unethical slogan, “My way or the highway.” It may, in fact, be a broader misapplication of the also oft-unethical slogan, “The customer is always right.” Because, in fact, the customer is not always right.

It is a rationalization that encourages a form of classism (customers consider themselves socially, educationally, financially above the ones who are tasked with serving them), incentivizes unethical behavior, such as fraud, theft, demands for special treatment and, occasionally, results in horrific behavior like sexual harassment, assault and/or battery.

We have started to commoditize large aspects of our lives. Whatever you may say about poorly-educated, biased teachers, there are plenty of good teachers out there who cannot run their classrooms because the administration acts like the store manager who allows customers to abuse the employees under some misguided notion that this is how to run a successful business. The teachers who can teach but are expected to look past misbehavior and abuse while still doing their jobs eventually leave and what are left are the ones who can’t and won’t teach. That’s what happens in a poorly-run business such as the one I described above. Eventually, you have only the employees who don’t care about their jobs.

Some reasons for this lack of maturity and growth include what (commenter) Steve Witherspoon pointed out above – laziness. We have large swathes of the population who can’t be bothered to do very basic things. They are manchilds and womanchilds, prioritizing their shallow wants over their very real responsibilities. Expecting them to pick up a broom and sweep the floor rather than playing four hours of video games per night is tantamount to crushing their souls. Expecting them to be fiscally aware, to save, to monitor spending, means they can’t spoil themselves with destination weddings and pricey vacations.

I am also going to add distraction to the list. Prior to mobile phones, we had to memorize important telephone numbers. Now, there are people who cannot even provide their own numbers without looking them up. The internet and the capabilities of the internet have made brain muscles weak. It has also contributed to the collapse of the work ethic and civility in general. Restaurants routinely have to put up with people on their phones while ordering in person which often leads to miscommunication and to the aforementioned abuse of staff when the order is wrong. Increasing numbers of restaurants will not serve customers until the phone is put down.