[The caption on perhaps my favorite Charles Addams cartoon reads, “We never could have done it without him.”]
I thought that the essay on “quiet quitting” would spark a good discussion, and when I think that, I’m usually wrong. This time I was right, and among the excellent comments was this Comment of the Day by Tim Hayes, who focuses on the crucial aspect of the issue that I barely touched on at all: the responsibilities of management.
Here is Tim’s Comment of the Day on the post, “Verdict: “Quiet Quitting” Is Unethical. Next Question?”…
So, full disclosure, I hate the terminology and discussions around “quiet quitting”, both as a manager, and as an employee. Part of this is because it is unethical – but also part of it is because a lot of current discussions seem to be about deflections and doublespeak, and they just frankly aren’t doing anyone any good.
Some instances of quiet quitting are simply laziness on the part of the employee – this shouldn’t surprise us (I can make a strong argument that laziness when possible is actually a biological predisposition, and furthermore beneficial to societies when channeled appropriately), and while performing excellently is a virtue, and should be a path to success, it is not a necessity in all things. The American experiment, and indeed all civilizations (Western and Eastern), have gotten along just fine with the majority of individuals being mediocre – the trick has historically lay in defining mediocre as still sufficiently productive to support a society when the majority of its members are at that level, while allowing those who wish to perform exceptionally to do so. So, in the situation where quiet quitting is about laziness, the only major question to be answered is what constitutes acceptable levels of performance in the role at hand, and have those been adequately defined and communicated to the person in that role.
This is why I hate hearing the discussions as a manager – they almost always ignore that there is a failure of leadership/management in these cases. If I have someone who is performing the job as I’ve described it to them, and is actually meeting my set standards for acceptable levels of performance, yet their performance of their responsibilities is insufficient in some way, then it is axiomatic that I have failed to define as acceptable the levels of performance that are sufficient to fulfill my need. If, conversely, I have described acceptable levels of performance and the person is not meeting them, and so my business needs are not being met, than I am failing to hold this person to the standards I have set. Continue reading