Regular readers here know that Ethics Alarms has been periodically critical of just about everything Direct TV does, from its service to its advertising. Just two days ago, I wrote about how I had to protest to stop them from charging me $99 for a service I should not have had to pay for.
That episode ended with my being schedules for a no-charge service call. I was told a technician would arrive between 8 am and noon, and would call first. In fact, he did call first, and arrived at exactly 8:00. He quickly identified and fixed the problem (a faulty router). He was clear, professional, polite, and gave me his cell phone number promising that if my service failed after he left, he would come right back following a text from me.
After a full month of an almost unbroken chain of the opposite treatment by too many organizations and companies to count, on a day that looms as both likely to offer more of the same made more difficult by the fact that it is my late wife’s birthday, attention should be paid, and gratitude must be expressed.
Thanks, DTV.
I really needed that.
Ethics Alarms 
An appropriate follow-up.
Criticism is so much easier to give than credit.
-Jut
My experience is that customer relations are a product of the administration, not with those actually doing the job. Everyone mouths the platitudes about how they owe success to the “worker bees”, but the idea of emulating them escapes them.
Should read “…. customer relations *failures* …”
Gratitude to the guy with boots on the ground. The peop;e behnd the screens , however, need retraining.