
For reasons yet to be explained, my second attempt to maintain an account on “X” was foiled yesterday when I was suddenly blocked from my own home page, “EthicsAlarmist.” I have spent over an hour trying to wade through the laborious process of getting back on, all because the phone number I initially used to set up the account is no longer in use. There is apparently no way to fix this. They keep wanting to send me a code using that number, and when I give them my current cell phone number and try to use the code they send me, the site responds that the phone number I am using is not associated with the account. Like so, so many others, X has a terrible service website.
I just received this in the email they also say is not associated with the account:
Hello,
The phone number you provided does not match the phone number on the account.
If you have a different phone number that might be associated with the account, you can request a password reset via SMS text message using this link: https://x.com/account/begin_password_reset.
If you’re still not able to update your password, we may be able to assist you. Please respond to this email with the following:
- Are you still logged in to https://mobile.x.com?
- What is the @username you are trying to access?
- Is the account linked to an app like X for Android or iOS, postDeck, Vine, Instagram, etc?
Thanks,
X Support
I’ve gone through all of that, twice. It’s an endless loop. Then I received this:
Hello,
We’re writing to let you know that we’re unable to verify you as the account owner. We know this is disappointing to hear, but we can’t assist you further with accessing your account. If you know which email address or phone number is associated with the account, and you no longer have access to that email or connected phone number, please contact your service provider for assistance.
For privacy reasons, we can’t provide any information about this account’s registered email address or phone number. We understand it’s frustrating to get locked out of an account, but we have these policies to protect accounts and private data. We appreciate your understanding.
You’re more than welcome to create a new account to get back onto X.
Please do not respond to this email as replies to this account are not monitored.
Thanks, X Support
My response: “You are welcome to bite me.” I do not understand, and I particularly don’t understand how a Big Tech company can be this incompetent.
Eventually I suppose I will have to open a third account (I abandoned #1 while Twitter was kicking out conservatives and Trump) just to have access to tweets and videos from other sources, but I won’t be investing any time in seeking followers or exposure for Ethics Alarms content.
A platform that behaves like this can’t be trusted—and I even paid for a “blue check.” And after my Verizon experience, Musk’s baby picked the wrong time to mess with me. I’m sure there is some secret to getting my account back, but X has wasted too much of my time already, and I will not forgive or forget.
To Hell with it.