Daily Life

Grassy Knoll Ethics: How Deception Breeds Distrust

/ Jack Marshall / 12 Comments

UmbrellaMan2

We once again must squarely face the hoary  quote from Walter Scott’s epic poem Marmion: “Oh what a tangled web we weave when first we practice to deceive.” It is hoary because it is true, and this month’s Smithsonian Magazine reminds us of how true it is, recounting how well-intentioned deceptions by the news media regarding evidence in the assassination of President Kennedy helped create a conspiracy theory that will not die, and that may have begun the slow, relentless deterioration of America’s trust in its own government that has reached dangerous proportions today.

Frame 313 of Abraham Zapruder’s accidental record of one of the pivotal moments in U.S. history gave him nightmares, and when he sold the rights to his amateur movie to Life Magazine, he insisted that frame be withheld from the public, and not published. “We like to feel that the world is safe,” documentary maker Errol Morris explains in the article.“Safe at least in the sense that we can know about it. The Kennedy assassination is very much an essay on the unsafety of the world. If a man that powerful, that young, that rich, that successful, can just be wiped off the face of the earth in an instant, what does it say about the rest of us?” I understand, but withholding the truth is not the way to make the world seem safer. As the story of the conspiracy shows, it is how we end up trusting no one. Continue reading →

Two New Rationalizations Added To The List: “Success Immunity” and “The Tortoise’s Pass”

/ Jack Marshall / 3 Comments

The Ethics Alarms Rationalizations List keeps growing, and proof that it will eventually be much, much longer is in the fact that the most recent additions are old, common, and popular. Human beings are so talented at concocting lies that make them feel better about doing the wrong thing, or continuing to support friends, family members, colleagues or personal heroes who do the wrong thing. I have been meaning to include The Tortoise’s Pass for quite a while, and then a commenter on the post about the charter school that banned dreadlocks used “They must be doing something right!” as a cornerstone of her comment defending the rule. I realized that I had neglected a classic. Well, “Better late than never!”

The whole list, now 34 strong, is here. Here are the new entries:

33.  Success Immunity, or “They must be doing something right!” Continue reading →

The Unethical Ploy Of The Blameless, Powerless Agent

/ Jack Marshall / 31 Comments

It happened again.

Do you ever feel like Jerry when they didn't have his rental car?

Do you ever feel like Jerry when they didn’t have his rental car?

I am always friendly, respectful, kind and generous to people behind desks, windows and counters, unless they engage in a particular kind of conduct that is guaranteed to cause me to be confrontational and critical, and that almost always leaves me feeling simultaneously guilty and infuriated. This is when an agent of a service provider announces, almost always with a smile, that the organization/company/government agency will not be able to do what it has assured me, often for a price, that it would do, or is not able to do it at an acceptable level of quality, or perhaps in the promised time frame. The agent helpfully tells me that I am stuck with the  inferior product or service I bargained for and relied upon, and that yes, it shouldn’t be this way, but it is, so there.

Then, when I express some dissatisfaction with that result, explanation, and most important of all, the absence of any guaranty that I will be compensated or that the organization, while acknowledging its failure, has given any thought to compensating those like me or executing some response in time for my problem to be, if not solved, mitigated, the agent pathetically points out that he or she is just a humble and powerless messenger and that it is cruel of me to persist in expressing my dissatisfaction to him or her, since the agent is neither responsible for the problem nor has any power to fix it.

This is where I lose it.

And it happened again.

My wife and I paid close to $1500 ( in fees only, transportation and lodging not included) for the privilege of attending a national conference of a professional association to which we belong. When we arrived at the site hotel to register and pick up our credentials, badges, tickets and materials, shortly before the opening reception, we were told by a cheery, smiling woman that our name and convention materials were not there. “But we paid for them, and pre-registered,” my wife said. “I got a confirmation. We were told in an e-mail response that the materials for events and programs we designated would be waiting for us here.”

“Ah, then you must have registered on-line after Wednesday,” she told, us smiling. “Unfortunately, we were already here by then, and there was no way for us to make out your package! And you don’t have one of our formal, printed, professional badges that make you look like the member you are, but I’m happy to give you a crappy sharpie so you can scratch out a couple and look like you snuck in instead of paying 1500 buck for the privilege. Isn’t that good enough?” (She didn’t quite say it that way, but that was the gist of it.)

“Well, no, actually, it’s not,” I said.  “Your confirmation said that everything would be ready for us here. It isn’t ready.”

“That was just an automatic response, sir.”

THERE it is! “Don’t blame the owners and programmers of the computer, sir—it’s Skynet’s fault!”  Do not tell me that. Ever. Continue reading →

Travel Ethics: Of Restroom Horror, Furious Apes and Dying Canaries

/ Jack Marshall / 19 Comments

horrified_look

Perhaps with the sole exception of running into Larry Craig, my biggest fear in airport restrooms is encountering a bathroom stall that appears to have been last used by one of the baboons of the Kalahari. Why, in the name of humanity, would there ever be a reason for someone to leave a toilet seat dripping in urine, or the floor in front of the toilet covered and piled high with soaked and soiled toilet paper, or the toilet bowl filled with something that looks like it was deposited by an incontinent yak? Who among my civilized-appearing fellow travelers is secretly engaging in the manners of an Australopithecus? What ‘s the matter with these people? Continue reading →

Ethics Quiz: The Ice Cream Sundae Dilemma

/ Jack Marshall / 30 Comments

ice-cream-pic

It just took me more than 10 hours of assorted travel hell to reach this Colorado resort where I’m giving a keynote speech at the Utah Bar’s annual convention. I arrived in my room close to midnight, and I was parched and annoyed. I decided to indulge myself by ordering a nice, cool treat from the late night menu—a vanilla fudge sundae, with roasted pecans, whipped cream, and a cherry on top.

The young and earnest resort employee arrived 20 minutes after my call, and I signed for the dessert. It wasn’t until I had several spoonsful that I noticed something was missing: no pecans.

Your Ethics Quiz:

Should I have called up room service and demanded the promised nuts? Continue reading →

The Cabbie’s Ethics Tale

/ Jack Marshall / 7 Comments

Back of a cab

A frustrating aspect of my business travel, other than that raw fact that travel itself is inherently frustrating, is that I accumulate a backlog of ethics issues but am often unable to take the time to write about them until I return home, where I am again free of airplane delays, unreliable internet connections, sleepless nights and dimly lit hotel rooms apparently designed for the comfort of Jose Feliciano. The occasional compensation arrives in the form of enlightening conversations with fascinating people.

One of these was a cab driver on my latest trip. We shared the same space on an interminable ride from the airport to the hotel, the last leg of a theoretical ninety minute journey that stretched into 6 horrible hours. He was an educated, articulate, lively minded man whose life story (so far) would make an entertaining, if inherently incredible, movie. An African American son of two wealthy academics, he misbehaved in a ritzy private school and was sent, as punishment, to finish his high school years in an inner city private school. There he encountered drugs, gangs, bullying and racism, and became a strong social conservative. He dropped out of high school, entered the military and ended up in the Special Forces in the Middle East; he returned, graduated from college, went into the financial industry, rose quickly, got rich. He told me that he saw all of the cheating and manipulation in his own company and the industry in general, but did nothing about it (the money was too good, he said). Then came the crash. He lost everything, including his wife and kids, in the carnage. Resolved, he said, to work for justice and ethics, my driver had just graduated from law school and flunked his first try at the bar exam. (So did my dad, who would have liked this guy a lot.)

We got on the topic of the “bystander syndrome” and our duty to intervene and sometimes confront wrongdoers even at some personal risk—-the subject came up in the context of the Brooklyn EMT who has  been cleared of criminal charges arising from her refusal to assist a pregnant woman who had a heart attack (The EMT was on break, you see. I wrote about that terrible incident here. ) My cabdriver was a large, burly man, but he said that every time he intervened to confront a wrong doer in public, he feared that he would be shot. Once, when he stopped a man in a wheelchair from beating the man’s apparent girlfriend, he told me, my cabbie found himself staring down the barrel of a .44. This story, however, had a very different resolution: Continue reading →

“Ghosting” Is Unethical

/ Jack Marshall / 27 Comments
I don't care if you are dead, Marley; when you leave my party, say good-bye.

I don’t care if you are dead, Marley; when you leave my party, say good-bye.

Slate contributor Seth Stevenson has an interesting justification for being rude: good manners are too much trouble.

This is the way the world ends, as T.S. Elliot would say.

Stevenson argues that instead of saying goodbye and thank-you to one’s host at a party, the best way to exit is “the Irish good-bye,” or in its non-ethnic stereotype form (Irish guests are presumed too drunk to say good-bye, you see), “ghosting.” “Yes, I know,” he writes. “You’re going to tell me it’s rude to leave without saying goodbye. This moral judgment is implicit in the culturally derogatory nicknames ghosting has been burdened with over the centuries.” That sentence is signature significance for me: Stevenson is an unethical jerk. I get comments and e-mails all the time accusing Ethics Alarms of “moralizing” or being “sanctimonious” when I write that obviously unethical conduct is obviously unethical. That’s because unethical people who do unethical things feel much better about themselves if nobody calls them on it, so they can maintain, as one recent commenter did here who was, I’m proud to say, chased away by the rest of you (and me) with torches and pitchforks, that ethics is “100% subjective”—Translation: “If I want to do it, it’s ethical.”

That’s essentially Stevenson’s reasoning, too.  “Is it really so bad to bounce without fanfare?,” he asks. Continue reading →

Ethics Quote Of The Day: Lou Gehrig, July 4, 1939

/ Jack Marshall / 8 Comments

“Fans, for the past two weeks you have been reading about the bad break I got. Yet today I consider myself the luckiest man on the face of this earth.”

—-Baseball great Lou Gehrig, beginning his farewell speech to Yankee fans on July 4, 1939, as they filled Yankee stadium to say farewell to “the Iron Horse,” who was retiring from the game after being diagnosed with the incurable disease, amyotrophic lateral sclerosis (ALS), known forever after as “Lou Gehrig’s Disease.”

Lous Farewell

Lou Gehrig was only 36 years old when he learned that he was dying. ALS is a terrible wasting disease that has no cure, and in 1939 there was little treatment or assistance that could be offered to a victim as his body slowly ceased to function. It is an especially cruel disease for a professional athlete to face, and even more so one, like Gehrig, who was renowned for his endurance and seemingly indestructible body. When the progress of the illness, still then undiagnosed, caused Gehrig to remove himself from the New York Yankees line-up on May 1, 1939, it ended his amazing streak of 2,130 consecutive games, a baseball record that stood until broken by Cal Ripken, 56 years later.

Gehrig’s speech was from his heart. He was an educated and articulate man, but he had not planned on speaking at the moving ceremony to bid him farewell, as current former team mates, some of the greatest players ever to take the field, gathered to pay their respects. But the Yankee Stadium crowd of more than 60,000 began chanting his name, and after initially refusing, Gehrig moved to the microphone. Continue reading →

David Foster Wallace (1962-2008) On Being An Ethical Adult

/ Jack Marshall / 10 Comments

David_Foster_Wallace

The late author David Foster Wallace—who committed suicide in 2008, the victim of depression— gave a wise, inspiring, ethically-astute  commencement address to the graduating class at Kenyon College in 2005. The speech was later published as a book in 2009 under the title “This Is Water.” It was recently made into a vivid video, and has been viral on the internet. You can see it here, at least for a while.

If the video sends anyone to Wallace’s other works, it has done good; if it causes people to ponder what ethics really means, for that is what Wallace was talking about, it had done better. Apparently the David Foster Wallace Literary Trust is in the process of ordering that this video be taken down as copyright infringement, which if his words belong to the Trust, is their right. I wish they wouldn’t; I think letting Wallace’s eloquent life lesson reach as many people as possible, especially young people, would be both ethical and consistent with the values and aspirations of Wallace himself, but it is not my decision to make. I am a little conflicted about sending you to the link, in fact, if the piece was, in effect, stolen. I am applying utilitarian balancing here.

You can also read his speech, presumably legally, here, where it was republished upon his death. The essence of it is in this passage:

“The really important kind of freedom involves attention, and awareness, and discipline, and effort, and being able truly to care about other people and to sacrifice for them, over and over, in myriad petty little unsexy ways, every day. That is real freedom. The alternative is unconsciousness, the default setting, the “rat race” – the constant gnawing sense of having had and lost some infinite thing.”

__________________________

Pointer: Tim LeVier

Sources: Upworthy, The Guardian

Ethics Alarms attempts to give proper attribution and credit to all sources of facts, analysis and other assistance that go into its blog posts. If you are aware of one I missed, or believe your own work was used in any way without proper attribution, please contact me, Jack Marshall, at  jamproethics@verizon.net.

The Dilemma of the Oblivious Questioner

/ Jack Marshall / 10 Comments
"Where was I? Oh, right...so what you were saying about client perjury reminds me of a trial in the Boer War...well, it wasn't a trial exactly; that was what Churchill's cousin called it---wait, not Churchill's cousin...the other guy, the one who was such a good canasta player. Nobody plays canasta any more..."

“Where was I? Oh, right…so what you were saying about client perjury reminds me of a trial in the Boer War…well, it wasn’t a trial exactly; that was what Churchill’s cousin called it—wait, not Churchill’s cousin…the other guy…no, it was a girl, I misspoke… the one who was such a good canasta player. Nobody plays canasta any more…”

I launched a new legal ethics seminar today. This is always nerve-wracking, because it has to last exactly three hours, has to cover the topics I’ve included in the printed materials, and the programs are interactive, meaning that the degree of attendee participation is unpredictable. After I’ve done a program a couple of times, I usually have a good idea about which segments prompt a lot discussion and which don’t, so I can time my own comments accordingly. The first time, however, it is pure guesswork.

This one, a country-music themed program, was going to be tight, but was close to schedule until an elderly lawyer burdened with various medical paraphernalia raised his hand. I called on him by reflex, and then realized that he was the same attendee who had blathered on earlier in the program, telling an irrelevant and pointless anecdote that ate up five minutes. Sure enough, the second he got his hands on the mic he was off again, this time making an obscure and convoluted comparison between what I had been discussing and Japanese war crime trials, but it was even worse. He went on tangents; he forgot names; he backtracked; he never made any coherent point. Some people got up and left. It was easily a ten minute filibuster, and permanently killed any chance I had of covering all my material. He finally reached the end, never making clear what the story had to do with anything. I went on to the next segment.

Now I wonder if I handled the situation properly and made the right ethical call, which was to tolerate his clueless intrusion and not embarrass him by cutting him off. Continue reading →