Morning Ethics Warm-Up, 1/6/2018: The “Too Sick To Come Up With A Good Headline” Edition

He’s lucky: he has hair...

Good Morning!

1 A solution to a perpetual problem. I do the mandatory introduction to legal ethics for two jurisdictions. Both are early in the morning,and both have courts monitoring them, insisting that to get credit, attendees must be present for every second of the course. The problem: late arrivals. One of my jurisdictions had a tendency to let late-comers in if it’s just a few minutes, but sometimes it gets ridiculous. Once the line is blurred, when does it get hard again? I have sen the administrators tell a lawyer that she is absolutely the last one who will get a break, only to see another late comer burst through the door panicked, upset, and with a doozy of an excuse…and then another, and another. This is especially ironic because lawyers are ethically required to be on time to court, or else.

In my other jurisdiction, they deal with the problem by absolute enforcement. 30 seconds late, and you have to come back next month. It doesn’t matter why, it doesn’t matter where the lawyer came from (one had flown in from Seoul and was two minutes late). If you arrive after the doors are closed at 9 am sharp, you can’t get credit. This, as you might imagine, often sparks tantrums, tears, threats, and “Do you know who I am?” One furious attendee actually cast a curse on every bar employee in sight. I’m talking about a real curse, right out of the movies, pointing and chanting. Some months we have had more than ten latecomers in the lobby, acting like an angry mob, and threatening a riot.

This jurisdiction has solved the problem by recently telling all who need the course on the bar website and  in email messages that the program begins at 8:30 am, when it really doesn’t. In other words, the solution is a lie: if someone arrives at 8:59, there’s no problem.

Is this ethical?

2. Oh, this was obviously going to be an ethics rain wreck long ago. AG Sessions announced that the Justice Department would not be following the Obama Administration’s policy regarding federal anti-pot laws—which is to say, it would not signal that it wouldn’t enforce the law. As a result,  Corey Gardner, Republican Senator from happily stoned Colorado, announced that he would block any appointments to Justice until the Department charged with enforcing laws agrees to stop enforcing laws. What Sessions did is not the draconian reversal it has been represented as by the Angry Trump Hate Mob, Stoner Chapter. Read the order from Sessions here.

Never mind. Following the lead of California, which has officially announced that it will encourage breaches of the immigration laws, now Colorado wants to impede the functioning of national law enforcement to force the federal government to let another state veto drug laws. This is what we call “a dangerous and irresponsible trend.”

3.  The Tragedy of Joanie Cunnningham. The New York Times Magazine ended the year with biographical sketches, including the sad story of Erin Moran, aka Joanie Cunningham on “Happy Days,” who died of cancer in 2017. It’s an all-too-typical story of a child star with a dysfunctional family who grew up on a set without ever receiving the parenting and support she needed to be able to become a functioning adult. I knew about Moran’s problems after the show ended; I did not know that her bitterness about her fellow cast members stemmed from her feelings as a child that her TV family was a substitute her real family, and that they failed her. Of course, the Cunninghams, Fonzie, Ralph and Potsie had no duty to become Moran’s surrogate family, but I am not surprised that a child actor would feel this way, especially one who was  being neglected and mistreated at home the way Erin Moran apparently was. Interestingly, child actor advocate Paul Petersen has said that his TV mom and dad, Donna Reed and Carl Betz, did act as his surrogate parents in important and beneficial ways.

I continue to believe that using child performers before the age of informed consent is unethical. Continue reading

Morning Ethics Warm-Up, 1/5/2018: Brrrrrrr!… “Hey!”… Duh!… And “WHAT?”

G-g-g-good M-m-m-morning!

1 Enforcing societal standards in the cold. Today, as we ran errands in 13 degree weather and gusting winds to fetch my sick son some chicken soup and DayQuil, my wife witnessed the following episode at the 7-11. With a long line behind him, a man stood at the register meticulously picking lottery numbers. A woman in line confronted him directly, saying, “You came out in this cold just to waste your money on the lottery? You’re sick. Save your money. Be responsible. Get help”

Brava.

Driving home, we saw many parents walking their children to Alexandria schools (which delayed their opening here two hours.) At an intersection near the school across a parking lot from our home, my wife and I saw a young girl, maybe seven or eight, with her father, about to cross the street. The girl had a winter jacket on and a hat, but only thin leggings and—get this—sneakers with no socks. The wind chill outside here is estimated at -4.

We didn’t say anything to the father. Should we have? I think so.

2. More state lottery ethics. Speaking of unethical state lotteries, which could only become ethical if the states eliminated them, you will recall Item #4 in the 12/28/17 warm-up, about how South Carolina had bollixed up its lottery and is deciding whether to stiff the winners, since there were far too many of them thanks to computer programming error. That state needs to follow the ethical example of Connecticut.

After an error was discovered in how the drawing was handled—involving 100,000 tickets—the lottery posted a notice on its official website saying there was indeed a problem with the drawing, and that “due to an error in the range of tickets eligible for the Super Draw drawing, a second drawing will take place shortly. HOLD ALL TICKETS.” Later it announced,  through this statement from Interim Lottery President & CEO Chelsea Turner: Continue reading

Comment Of The Day Weekend Continues! Comment Of The Day : “Morning Ethics Warm-Up, 12/30/2017: Is Robert Mueller Biased? …Is President Trump A Robot?

A single line in this morning’s  Warm-Up sparked this fascinating exposition by Ash. Here was the context:

Jay Malsky, an actor who has appeared in drag as Hillary Clinton. Melsky, while watching  the Hall of Presidents attraction at Disney World, began shouting at the audio-animatronic Donald Trump. (The Huffington Post said he “mercilessly” heckled the robot, showing  derangement of its own. Robots don’t need mercy, and you can’t “heckle” one either.)

Here is Ash’s Comment of the Day, primarily a quote but a perfectly chosen one, on the post, Morning Ethics Warm-Up, 12/30/2017: Is Robert Mueller Biased? Are The Patriots Cheating Again? Is Larry Tribe Deranged? Is President Trump A Robot?: 

“Robots don’t need mercy, and you can’t “heckle” one either.”

You should date this and file it, because I guarantee you, the way you treat Siri and Alexa and Cortana and Ok Google is *already* being described as problematic.

“Sexual harassment: there are no limits…According to Dr Sweeney, research indicates virtual assistants like Siri and Amazon’s virtual assistant Alexa find themselves fending off endless sexual solicitations and abuse from users. But because humans don’t (yet) attach agency or intelligence to their devices, they’re remarkably uninhibited about abusing them. Both academic research and anecdotal observation on man/machine interfaces suggest raised voices and vulgar comments are more common than not. It’s estimated that about 10% to 50% of interactions are abusive, according to Dr. Sheryl Brahnam in a TechEmergence interview late last year. Continue reading

It’s A Comment Of The Day Weekend! First Up…Comment Of The Day (3): “An Ethics Alarms Holiday Challenge! Identify The Rationalizations, Logical Fallacies, Falsehoods And Outright Errors In This Essay…” AND, In Related News, Another Bakery Gets Slammed In Oregon

I’m not exaggerating: I have at least four Comments of the Day stacked up on the Ethics alarms runway after this one, and there are usually COTDs arriving on Saturdays. I can’t promise to get all of them up today, especially since I’m hacking away at the 2017 Ethics Alarms Awards, and this is a long working weekend at ProEthics. Still, I will get a lot of them to you, and it’s a provocative group, as you will soon see.

But first, a prelude and some context.

An Oregon appellate court this week upheld a ruling against the owners of the since-closed Sweetcakes by Melissa,  Aaron and Melissa Klein, forcing them to pay emotional-distress damages of $135,000 to Rachel and Laurel Bowman-Cryer, a lesbian couple for whom they refused to design and sell a wedding cake almost five years ago. The Klein’s argued that state Labor Commissioner Brad Avakian violated state and federal laws and their rights as artists to free speech, their rights to religious freedom and their rights as defendants to  due process.

The Oregon court ruled that the Kleins’ argument that their cakes entail an artistic expression is “entitled to be taken seriously,” but it’s not enough for the couple to assert their cakes are pieces of art:

“Although we accept that the Kleins imbue each wedding cake with their own aesthetic choices, they have made no showing that other people will necessarily experience any wedding cake that the Kleins create predominantly as ‘expression’ rather than as food.”

This mess commenced  when Rachel Bowman-Cryer went to the suburban Portland bakery with her mother in January of 2013. When Aaron Klein was told that the wedding did not involve a male partner,  he said that the bakery did not make cakes for same-sex weddings. They left, but soon the mother returned to argue with Klein as Rachel sat in the car, weeping. her mother went in to speak with Klein. The mother told Klein she had once thought like him, but having two gay children forced her to see the error of her ways.  Klein retorted with Leviticus: “You shall not lie with a male as one lies with a female; it is an abomination.”

The complaint and action by Oregon’s Bureau of Labor and Industries followed. You can read the opinion here.

Ugh.

This case is even worse than the one currently before the Supreme Court, discussed here. Continue reading

Morning Ethics Warm-Up, 12/30/2017: Is Robert Mueller Biased? Are The Patriots Cheating Again? Is Larry Tribe Deranged? Is President Trump A Robot?

Good Morning!

(Nothing better than waking up to a light dusting of snow!)

1 When you can keep your head when all about you are losing theirs…Alan Dershowitz, a Democrat and legal expert who has prominently avoided the ravages of anti-Trump mania that have crippled so many of his distinguished colleagues, tried to clarify several issues in the Mueller investigation on Fox News.

On Special Prosecutor Mueller personally and professionally: “I don’t think he’s partisan, I don’t think he cares whether the Democrats or the Republicans benefit from this.I think he’s a zealous prosecutor and if he were going after Hillary Clinton, he’d be going after her with as much zeal.”

On his investigative team: “Now that’s not true for some of the people on his staff. He should never have allowed these people to serve on this investigative staff, if they had the points of view that they’ve had towards Hillary Clinton and towards Donald Trump. That was a mistake…when you’re going after a president or a presidential candidate, you have to be ‘Caesar’s wife,’ you have to be above reproach, and he didn’t do a good enough job in vetting the people that he brought on to the prosecution and the investigative team, and that hurts his credibility.”

Correct, and obviously correct. So why is the White House and Fox News being criticized daily for questioning the legitimacy, fairness, objectivity, and independence of the investigation? It doesn’t matter if Mueller is personally fair and objective if he appoints biased and conflicted lawyers to do the work. That still means the investigation is compromised and untrustworthy. It also means that Mueller undermined the investigation exactly the way he could not afford to if he wanted its results to be accepted.

There is nothing inappropriate about those being investigated pointing out bias, incompetence and conflicts of interest by the investigators. Criticism of a legitimate complaint, backed up by facts, indicates that those critics  don’t care about bias, incompetence and conflicts of interest, if they lead to the result they crave.

2. Suspicion! Why would the NFL’s New England Patriots sign a washed-up, 39-year-old Pittsburgh Steelers veteran, James Harrison, with only one game left in the regular season, at a cost of about $60,000 for that game and for any play-off games the Patriots participate in? Harrison has barely played all season, is no longer a top performer, and was a discordant and disruptive presence in the locker room. Many sportswriters and fans believe that he is being paid by New England to be a turncoat, and to reveal  Steelers’ secrets that might provide an edge if the Patriots, as many expect, have to defeat Pittsburgh on the way to another Super Bowl. The Patriots have been caught cheating more than once. Would this be cheating?

I assume not, unless Harrison had an enforceable non disclosure clause that prohibited him from revealing Steelers plays and strategies even after he was no longer on the team. Indeed, it would be unethical for Harrison not to help his new team in any way possible. When New England signed him, they signed his body, mind and accumulated experience. Continue reading

From The “UGH! Will They EVER Stop Making Me Defend President Trump?” Files: The Kennedy Center Honors Double-Bind

I really, really wanted to bury this one in the Morning Warm-Up. I’m thoroughly sick of writing about the dishonest manipulation of facts and principle used to attack President Trump every day, many times, in the mainstream news media. I am sick of pointing out how unprofessional the Trump-hating publications are that uncritically publish screeds that they would never accept as meeting basic standards of ethical journalism if it weren’t for the identity their target: this President of the United States. I’m also sick of readding proyests from readers trying to rationalize such miserabl ejournalism and punditry. I know readers are sick of all of this too, but the important point is that gullible members of the public and partisan journalists are not sick of the tactic, or ready to play it straight.  They are counting on those who care about fairness, process and truth to give up before they do.

Well, they will wait a long time for me, especially when they publish opinion pieces as bad—misleading, unfair, and unethical— as this one, by playwright Sarah Ruhl.

Ruhl criticizes the President in inflammatory terms for not attending the Kennedy Center Honors ceremony as its host. The White House announced in August that the Trumps would not participate in the December 3 event in Washington, D.C. to avoid “political distraction.” “The president and first lady have decided not to participate in this year’s activities to allow the honorees to celebrate without any political distraction,”  Sarah Sanders said in a statement, adding that the president and Melania Trump “extend their sincerest congratulations and well wishes to all of this year’s award recipients for their many accomplishments.”

Ruhl criticizes the decision in the most inflammatory terms:

“In dictatorships, the artists are often the first to go. Or maybe they are the third to go, after the press and the intellectuals. The refusal of the president to celebrate them is a chilling and clear departure from American values. Perhaps the Trumps didn’t want to compete with the Obamas, who at the 2016 Kennedy Center awards received the longest standing ovation of the evening.”

What unbelievable gall!  Nowhere in Ruhl’s piece, which unflatteringly compares Trump to previous Presidents who attended the gala, does she mention a material fact. Did you catch the omission? Do you think Times readers and the people who are being primed to detest the President did?

The announcement that the Trumps would not be attending came only after honoree Norman Lear, creator of “All in the Family,” “Maude” and “Sanford and Son,”—and also of the ultra-left advocacy group People for the American Way—said that he would boycott the White House reception in protest of the President’s proposed funding cuts to the National Endowment for the Arts and the National Endowment for the Humanities. His fellow 2017 honorees musician Lionel Ritchie and singer Gloria Estefan also hinted that they were considering making a snub of their host a centerpiece of the event. Continue reading

Reluctant And Uncertain Ethics Observations On The U.S., Israel, And United Nations Squabble

International relations is an ethical morass, and the Israel/Palestinian mess is an ethical morass inside an ethical morass. In international relations, gaffes turn out to be masterstrokes, and vice-versa, and my usual rejection of consequentialism doesn’t always fit. It is politics on steroids, and a never ending Ethics Train Wreck. Thus I approach the topic of the events that roiled the U.N. right before Christmas with trepidation. There were obviously ethical principles in play here, but beyond that, my certainty recedes like my hairline in 1976.

The background: On December 18, UN ambassador Nikki Haley vetoed an Arab-proposed Security Council resolution that rebuked President Trump’s decision to recognize Jerusalem as Israel’s capital and start the process of moving the US embassy there. All other 14 Security Council members supported the anti-American resolution, including U.S. allies Great Britain, France, and Japan. Then the UN General Assembly went on to pass a non-binding resolution disapproving of the Trump administration’s decision. Several more U.S. allies failed to vote with the U.S., including Canada and Australia, which abstained.  Before the general assembly vote, Haley announced the US was “taking names” of those voting against the US. and afterward, the U.S. held a party where the only countries invited were Guatemala, Honduras, Israel, the Marshall Islands, Micronesia, Nauru, Palau, and Togo, all of which voted with the U.S.

Finally, Haley announced that the U.S. had negotiated quarter billion dollar cut to the UN’s annual budget, saying  “We will no longer let the generosity of the American people be taken advantage of or remain unchecked.”

1 Was it responsible for the U.S. to condemn the actions of the nations, including its allies, that voted for the resolution in the Security Council and the the General Assembly?

The U.S. should be strong rather than weak, and must stand up for core principles. It is beyond argument that much of the hostility to the U.S. decision to move its embassy to Jerusalem was based on anti-Israel bigotry, which flourishes in many of the nations that voted against Israel and the U.s., notably France. The Obama policy was to generally allow the U.N. to direct the U.S., with Obama “leading from behind,” an oxymoron that was a euphemism for “not leading at all.” Many of the nations opposing the U.S. are Arab nations, Muslim nations, and nations who are worried about unrest in their large Muslim populations.

The assertion of a false moral equivalency between Israel and the Palestinians among a majority of the world (and a lot of Democrats) should not be enabled. The Palestinians still officially refuse to acknowledge Israel’s right to exist. British UN Ambassador Matthew Rycroft, for example, said that “The status of Jerusalem should be determined through a negotiated settlement between the Israelis and the Palestinians} and that that Jerusalem must “ultimately be the shared capital” of Palestine and Israel. Yes, that will work well, with the Palestinians still refusing to acknowledge Israel’s right to exist.

The status of Jerusalem, like the status of Palestine, is what is technically known as “all messed up.” In 1949, Israel’s first Prime Minister, David Ben-Gurion, proclaimed Jerusalem as Israel’s “eternal” and “sacred” capital, saying that only hostilities against Israel  had “compelled” its  leadership to establish the seat of Government in Tel Aviv.  “For the State of Israel, he said, “there has always been and always will be one capital only – Jerusalem the Eternal. In 1950 all branches of the Israeli government—legislative, judicial, and executive—were moved to Jerusalem, except that the Ministry of Defense, stayed in Tel Aviv. At the time of Ben Gurion’s proclamations Jerusalem was divided between Israel and Jordan and thus only West Jerusalem was proclaimed Israel’s capital. Then, in 1980, Israel passed the  Jerusalem Law, which declared Jerusalem the “complete and united” capital of Israel. In response, the United Nations Security Council passed Resolution 478 that same year, declaring  the law  “a violation of international law.”  “null and void” and that it “must be rescinded forthwith.” Member states were told to withdraw their diplomatic representation from Jerusalem, and 22 of the 24 countries that previously had their embassy there moved back to Tel Aviv.  In 1995, under President Clinton, the United States Congress passed the Jerusalem Embassy Act, which required, subject to conditions, that its embassy be moved from Tel Aviv to Jerusalem.

Whether the U.S. tactics will work out well or not is a matter of conjecture, and impossible to know. Are they ethical? Sure they are, compared to the alternative.

2. Was Haley’s Trumpian, tit-for-tat, we take this personally and you’ll regret it rhetoric responsible and ethical? Continue reading

The Christmas Asshole, Neil DeGrasse Tyson

“Merry Christmas to the world’s 2.5 billion Christians. And to the remaining 5 billion people, including Muslims Atheists Hindus Buddhists Animists & Jews, Happy Monday.”

What would justify a public figure tweeting that kind of arrogant, hostile, belittling message  at his fellow citizens  on Christmas Eve?

Nothing.

This was one of Neil deGrasse Tyson’s tweets yesterday. I’m sure the nation’s most prominent and least deserving pop intellectual assumed that his many Twitter followers who hang on every word of revealed wisdom he utters  would appreciate his giving Christmas the metaphorical back of his hand, which only means this asshole has a lot of asshole followers.

Why do this? It is not as if there is any delusion among Christmas revelers that “billions” of others in the world do not have the pleasure of celebrating the world’s most inclusive and ethical cultural holiday. Tyson’s intent was not to inform, it was to diminish, using a version of the Golden Rationalization: “Everybody does it;” in this case, “More people do it, so what you do instead isn’t as great as you think it is.”

Asshole. Tyson doesn’t have to observe Christmas, and he doesn’t have to absorb the wisdom that Scrooge learned so traumatically, he need not acknowledge an annual ritual in which we are all encouraged to embrace love, peace, generosity, ethics, respect, charity, empathy, selflessness and hope for at least a day, opening the possibility that the enlightenment may last longer, and even a lifetime, as it did for Ebeneezer.  If he had any decency or common courtesy, however, he wouldn’t try to spoil the holiday for anyone else not so blighted. As Richard Fernandez wrote yesterday, deftly exposing the flaw in fatuous efforts among  various sad enclaves of progressives more concerned with triggering some offense with a “Merry Christmas!’ than with the health of society itself, it is helpful to understand

“…Christmas as playing a role analogous to the fictional baseball field in the movie Field of Dreams: not a place or day but a reverie. To paraphrase the famous speech to Ray, when people come to Christmas, …”it’ll be as they’d dipped themselves in magic waters. The memories will be so thick, they’ll have to brush them away from their faces. …  It’s been erased like a blackboard, rebuilt and erased again.” But Christmas has marked the time. Marked the time because, as C.S. Lewis once adventured,  Christmas is not an idealized memory of childhood but of something glimpsed in childhood.

“These things—the beauty, the memory of our own past—are good images of what we really desire; but if they are mistaken for the thing itself they turn into dumb idols, breaking the hearts of their worshipers. For they are not the thing itself; they are only the scent of a flower we have not found, the echo of a tune we have not heard, news from a country we have never yet visited.”

…The effort to erase Christmas will probably fail for no other reason than that it meets a human need that a mechanical bureaucratic day off cannot fulfill. Humanity needs a time to mark the growth and change in the family, an occasion to renew hopes and put aside fears and a chance to remember something we once knew: that everything’s going to be alright in the end. It really will.

Continue reading

Morning Ethics Warm-Up, Christmas Eve 2017: I TRIED To Find Upbeat, Inspirational Items Today, Santa, I Really Did…

Goooood MORNING!

1  I believe the correct term is “rude”...Social norms are necessary to maintain ethical standards, and they need to move quickly when conduct begins to resemble the “broken windows” that trigger urban decay. Years ago there was much complaining about solo diners talking on cell phones in restaurants, a gripe based on “ick” and not ethics. A diner’s table is his or her domain, and if one chooses to talk to a friend who is physically present or one who is elsewhere, that’s no other diner’s business unless the conversation breaks the sound barrier. However, walking around a store while having a loud, endless conversation via earpiece and phone is obnoxious in the extreme. That’s a public place, and the market is an important traditional locus for social interaction and community bonding. Technology is creating toxic social habits that are creating isolation and the deterioration in social skills, including basic respect for the human beings with whom we share existence. I almost confronted a young woman at the CVS last night who was cruising the aisles, laughing and dishing with a friend over her phone,  sometimes bumping into other shoppers in the process.

I wish I had. Next time.

2. I hadn’t thought of this, but it’s obviously a problem of longstanding. Local school boards are traditional gateways to public service and politics, but the previously typical citizens who become involved often have no experience or understanding regarding the basic ethics principle of public office. In San Antonio, for example, a jury acquitted San Antonio Independent School District trustee Olga Hernandez of conspiracy to commit honest service wire fraud and conspiracy to solicit and accept bribes, the result was dictated by her utter cluelessness rather than any doubts about what she did. Testimony revealed an inner-city school district where vendors and board members developed relationships that created conflicts of interest and compromised judgment. The vendors knew what was going on, but the school board members may not have.

Hernandez, for example, testified that she considered the plane tickets, complimentary hotel stays, jewelry, meals and campaign contributions she received from those connected with a local insurance brokerage firm doing business with the school district as favors and gifts from friends. Coincidentally, none of them had been her friends before she was in a position to help them make money.

The beginning of careers in public service is when ethics training is most crucial, not later. How many school board members are required to attend a basic ethics seminar regarding government ethics? I would love to know. Continue reading

Morning Ethics Warm-Up, 12/20/2017: Maybe It’s The Christmas Tree Lights That Are Putting Me In A Rotten Mood, But This Stuff Isn’t Helping…

(It only looks this way to me…)

Good morning, everyone!

Grrrrrrrr…!

1 Again I ask: how does democracy survive this? It is so discouraging to read about facts that “the public has a right to know,” that are”fit to print,” or that must be revealed if democracy is not to “die in darkness,” and know, know, that they will not be honestly or properly covered by the mainstream news media for purely partisan and ideological purposes. It is doubly discouraging to know that so many Americans are either so brainwashed or without integrity to begin with that they will defend this betrayal…and even attack those who try to let the truth out.

There was  a story published earlier this week by Politico, which is largely left-leaning but a major source of political news on the web. It was thoroughly sourced, and thoroughly shocking.

It described how Obama administration secretly quashed efforts to stop Hezbollah from funding its operations through criminal enterprises in the United States, deliberately sabotaging US law enforcement’s efforts to fight terrorist drug and money laundering operations, by  curtailing long-standing efforts to interdict cocaine shipments in the U.S. by Hezbollah, the terrorist organization closely allied with Iran.

The federal and international effort to root out Hezbollah’s crime network predated the Obama administration:

The campaign, dubbed Project Cassandra, was launched in 2008 after the Drug Enforcement Administration amassed evidence that Hezbollah had transformed itself from a Middle East-focused military and political organization into an international crime syndicate that some investigators believed was collecting $1 billion a year from drug and weapons trafficking, money laundering and other criminal activities.

But President Obama was determined to get his nuclear deal with Iran done in his second term, so this effort was suspended by executive directive. “This was a policy decision, it was a systematic decision,” said Politico’s on-the-record source David Asher, a Defense Department official charged with tracking Hezbollah’s worldwide criminal enterprise “They serially ripped apart this entire effort that was very well supported and resourced, and it was done from the top down.” Continue reading