Workplace

The Résumé Bias Experiment

/ Jack Marshall / 34 Comments

The National Bureau of Economic Research (NBER) released this month the results of an experiment designed to measuring the degree of racial bias displayed by various large companies when choosing which job résumés justify further consideration for hiring.

Ninety-seven of the some of the largest companies in the country were sent made-up résumés by fictional job applicants, in nearly identical pairs with equivalent qualifications but bearing names that (the researchers presumed) suggested that the applicants were white or black, and male or female. Latisha and Amy was one pair; Lamar and Adam was another.

This week the NBER released the results, the researchers’ conclusions, and names of the companies. The study seemed to show that, on average, employers contacted the fake white applicants 9.5% more often than the fake black applicants, though this depended on the company. Those logos above represent the companies with the smallest racial gaps in hiring, based on the experiment’s results.

This was the largest such experiment yet, with researchers sending 80,000 résumés applying for 10,000 jobs between 2019 to 2021. The apparent racial bias seemed to spike in food stores, food products, freight and transport, and wholesale enterprises. The New York Times concludes, “The results demonstrate how entrenched employment discrimination is in parts of the U.S. labor market — and the extent to which Black workers start behind in certain industries.”

The Times also quotes Daiquiri Steele, an assistant professor at the University of Alabama School of Law who previously worked for the Department of Labor on employment discrimination as saying, “I am not in the least bit surprised. If you’re having trouble breaking in, the biggest issue is the ripple effect it has. It affects your wages and the economy of your community going forward. The results demonstrate how entrenched employment discrimination is in parts of the U.S. labor market — and the extent to which Black workers start behind in certain industries.” (Gee, what kind of name is “Daiquiri”?)

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Confronting My Biases, Episode 8: People Who Don’t Speak English Clearly

/ Jack Marshall / 18 Comments

I don’t know why it took me until #8 to hit this one, which has raised my metaphorical blood pressure (actually, my blood pressure is remarkably stable) for a very long time. I do know why I’m mentioning it now, though: my last month’s hellish dive into customer service departments, where the only good thing I can say about the crazy-making automated phone systems is that at least the faux humans on them speak distinctly and can be understood. Not so at least 70% of the agents I eventually reach after screaming myself hoarse. (A good freind, generally civil, told me that she has discovered that when caught in and endless loop in customer service phone system, screaming “fuck” continuously always gets you to an agent. In my experience that usually works, but I’ve encountered two systems that just disconnect you.)

Look, my grandmother was a Greek immigrant. She learned English diligently and quickly (unlike her sisters and brothers), but she never was able to ditch her strong Greek accent. That’s fine: I have complete sympathy for (legal) immigrants having difficulty mastering English. I am hopeless with foreign languages: I can’t imagine what it would be like committing to a life in a country where I had to learn a new one…..but I would still commit to learning it as a high priority, and constantly strive to master that new tongue as an obligation of living in that society and culture.

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Ethics Dunce: Dwayne Johnson, a.k.a. “The Rock’

/ Jack Marshall / 3 Comments

“The Rock,” as actor Dwayne Johnson bills himself, was scheduled for a paid and advertised appearance before a paying “Wrestlemania” event. Admittedly, anyone who pays to see a farce like “Wrestlemania” is one who is fated to be “soon parted” from his money anyway, but nonetheless: Johsnon was two hours late showing for his gig. Unless one is a victim of a terrorist attack or suffers a ruptured aneurysm, there is never a good excuse for being two hours late to any professional appointment (for that matter, any private social engagement either).

As discussed in January when superannuated pop diva Madonna pulled this stunt, for some reason entertainers seem to think they have dispensation to behave like this. A lawyer who is two hours late for a trial is likely to be held in contempt. If I’m two hours late for a seminar I’m scheduled to teach, even once, I’m out of business. One time, in a play I was directing, the star was one hour late for pre-show call, then showed up 15 minutes before curtain. I told him to go home, that his understudy would play his part than night and maybe permanently.

But “The Rock’ decided that the correct response to the well-deserved booing he received from the crowd when he deigned to appear was to bathe himself in attitude, shift focus to a local football hero’s travails, and show no contrition whatsoever. I get it: he was playing a part, as behaving like an asshole is a long-observed staple of the professional wrestling world, and “Never apologize, it’s a sign of weakness,” John Wayne’s credo in “She Wore a Yellow Ribbon,” later adopted by “NCIS” tough guy Jethro Gibbs ( Mark Harmon) as one of his “rules,” is part of the act.

I don’t care. The two-hour tardiness wasn’t part of the act. Johnson’s one ethical response was “I’m sorry.” Whoever advised him to act like an asshole should be fired, unless “The Rock” really is an asshole.

[Note: WordPress’s AI bot believes I should tag this “book review.”]

On Quitting as an Unethical Grandstanding Tactic

/ Jack Marshall / 9 Comments

Last week Lizzo, the Grammy-winning singer and songwriter currently battling accusations of sexual harassment and mistreatment by former back-up singers, announced on social media that she was quitting her epic career. Fans expressed the appropriate level of horror, so five days later she was back, saying that she was not quitting after all, and denying that was what she meant to convey.

This stunt has become a standard PR tool in the music industry particularly. Singers Nicki Minag, Justin Bieber, Doja Cat (don’t ask me who she is) and others have used fake exits to get headlines, publicity and “Please come back!” messages from panicked fans. One of the most celebrated —in all aspects of the word—examples was Richard Nixon’s bitter public farewell after losing the election for governor of California in 1962. “You won’t have Richard Nixon to kick around any more!” he said. Sure, Dick.

My position on fake quitting, or quitting in anger and then regretting it after the fever passes, has always been “If you quit, you’re done, at least as far as I’m concerned, and there are no do-overs.” The same principle applies to threatened resignations. I had many opportunities to exercise this personal policy as a manager or leader of various organizations and staffs. My response to “Do X or I’ll quit!” is an automatic, “Bye! Good luck in your future pursuits!” When I ran a non-profit health promotion organization, two of the original staffers didn’t approve of my polices (I had taken over from the deceased founder and their friend) and gave me letters of resignation. Later, they came to the office like nothing had happened, and were shocked when I informed them that they didn’t have jobs anymore. Apparently fake quitting had been a tradition under the founder. The indignant resignees even complained to the board. Bye!

Regular readers here know that I apply the same principle to commenters on Ethics Alarms. If I ban you, you can apply for reinstatement, but if you quit, or threaten to quit, you’re out, and permanently.

I’d like to see that attitude toward strategic quitting become a cultural norm.

I’m Shocked…SHOCKED!…That Those “Studies” Proving That Diversity Makes Companies Perform Better Are Hooey [Updated]

/ Jack Marshall / 3 Comments

I miswrote a few weeks back when I stated that an assertion by a DEI pimp that “studies show that diversity” makes organizations more successful and effective was a Big Lie, one of those “facts” (like the alleged percentage of women who are sexually molested, or women only making 76 cents for every dollar earned by men for the same job) that have gained currency by repetition by activists without solid evidence to support them. There are studies that purported to support the DEI contention, all from the same management consulting firm McKinsey & Company, carving out a profitable little niche for itself. Aside: I have worked for and with consulting companies. Consulting is a business, not a profession, and such companies strongly tend to give clients what they want to hear, thus making such firms popular and wealthy. Sadly, this is also true of ethics consulting firms and ethics consultants. I won’t provide an expert opinion crafted to make a client happy, and that is why I’m about three months from living in a cardboard box.

Back when I accepted gigs to do training in “diversity” for bar associations, there were no such studies, and because the diversity virtue-signaling fad was already galloping along then, I carelessly assumed that some enterprising “researchers” hadn’t manufactured “science” to support what was already conventional wisdom in the years since I decided that I couldn’t in good faith keep accepting money to teach politically correct nonsense. The McKinsey & Company studies, all claiming to “prove” the value of “diversity,” were published in 2015, 2018, 2020, and 2023, thus giving the private sector, government, the military, the professions and academia something to justify their woke crusades.

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A Rueful Note From Your Host…

/ Jack Marshall / 22 Comments

I only got two posts up yesterday. That’s not acceptable, and I’m sorry. Ethics Alarms has a goal of registering four posts a day, come rain or shine, because even that level—it’s typically about 3,500 or more words a day, counting typos—doesn’t keep up. I don’t feel too badly when I can only manage three. Yesterday was a terrible day, beginning with the ordeal of having to deal with liars, incompetents and SOBs along with malicious technology as I tried to get an overdue waste water treatment bill handled. By the time what should have been a 15 minute process was over, it was after noon, Spuds was annoyed (I almost wrote “ticked” which has other meanings when a dog is the subject) and I was so furious and frustrated that I could hardly function.

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Oh Look, What a Surprise…California is Considering Another Law Sticking the State’s Nose Where It Doesn’t Belong

/ Jack Marshall / 8 Comments

I don’t understand why anyone continues to live or work in California, a state with a culture that lurches between stupid, irresponsible and deluded.

The headline above does not refer to the recent, bone-headed decision to give fast-food workers up to a 25% raise, with cooking Big Macs the minimum wage jumping to $20 an hour in that sector next week. “It’s a big win for cooks, cashiers and other fast-food workers ” says taxpayer-funded progressive propaganda organ NPR. Right. Fast food wages have been growing at a faster clip than almost any other sector since the pandemic, with the result that more outlets are moving to automation, which means, as has happened every time the minimum wage jumps, lower-paid workers—whose skills often aren’t worth the minimum wage— will lose their jobs. Meanwhile, fewer people with strained budgets will buy fast food because of the duel problems that it’s no longer fast, and is absurdly expensive, and California is already one of the most expensive states.

Oh, who knows: maybe all those vegans and health nuts in the Golden State want to wreck the fast food business. More likely, however, it’s just that legislators there—Suspense! Will they actually vote to make all Californians-of-the-right-color millionaires?—don’t understand economics, cause-and-effect and reality.

But I find the proposed law this post concerns more offensive from an ethics point of view if less destructive. California Assemblyman Matt Haney wants California to be the first in the country to give employees the legal right refuse to respond if their superior calls after hours. Then the law would permit workers to ignore emails, texts and other work-related communications until the next day after the work day has begun. “People now find themselves always on and never off,” the Nanny State fan said. “There’s an availability creep that has reached into many people’s lives, and I think it’s not a positive thing for people’s happiness, for their well-being, or even for work productivity.”

Oh, shut up. The law aims to give workers a legal right to be unprofessional. If you have a job and believe in ethical work values, you believe in diligence, responsibility and self-sacrifice. If you believe in personal autonomy and character, you believe that human beings need to be able to make intelligent choices about their life, including their careers, without being bolstered by the legal right to stand up to bullies, jerks and unreasonable supervisors.

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Somebody Please Sue Scribd, and Other Rueful Observations on the Collapse of American Customer Service

/ Jack Marshall / 3 Comments

Too late to thank her, my wife’s death has made me realize what a terrible job she had dealing with all the companies, websites and cyber-traps one encounters trying to do business and deal with finances in today’s America. It also has brought into sharper focus what I had been aware of: that since the pandemic lockdown, customer service live and online has deteriorated to an extent that cannot be justified. When the Biden lackeys (like the execrable Paul Krugman) insist that the economy is wonderful and that the public doesn’t realize how great things are, this aspect of the economy should be thrown in their faces. Maybe elites like Krugman never have to go shopping in person or deal with a company’s website. If they did, they would realize that the quality of life has declined precipitously, and that it is fair to blame inflation (from profligate government spending) and excessive minimum wage levels as well as the remaining carnage from the Wuhan pandemic lockdown.

I hate to point a finger at Wells Fargo, as my bank has generally been more helpful over the past month than almost anyone else, but what follows is a prime example….

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“Didn’t Earn It”

/ Jack Marshall / 12 Comments

I hadn’t seen or heard the derisive (but accurate!) nickname for DEI, as in “diversity, equity and inclusion” until I saw the Scott Adams “X” post above. I think he’s right. When a quick, pointed and accurate characterization makes people slap their foreheads and think, “Wait, why have I been willing to accept this nonsense?,” it can move metaphorical mountains.

The DEI fad has already been destructive to the economy, the workforce, society and its institutions beyond all imagining, making it one of the more damaging outgrowths of “The Great Stupid,” which really got rolling when its Three Horsemen of the Apocalypse equivalent (the fourth horse was a scratch, thank goodness) began galloping together in 2020. They were the George Floyd Freakout, the Black Lives Matter Scam, and the Wuhan Virus Panic, and together they brought virtue-signaling overdrive, progressive preening and an attack on core American and ethical values, not to mention civilization.

DEI , like the slogan “black lives matter,” was another ingenious manipulation of language to trap the slow of thought and the weak of character into going along with a movement that was intrinsically dishonest and unfair. Who could be against such benign concepts as diversity, equity and inclusion? But the objective was and is obliterating the cultural acceptance of merit as the aspirational basis of the American ideal. Along the way, the DEI industry itself emerged as an engine of waste and carnage with mostly underwhelming and undeserving drivers at the controls, as Harvard University demonstrated for us spectacularly.

Oh, we know how this will go: “Didn’t Earn It” will be roundly attacked a racist slur. Long screeds will be published to dispute “the lie”: the beneficiaries of DEI did earn it, the public will be told, just as anyone with ancestors on distant branches of the family tree who were victims of slavery at least a century and a half ago “earned” million of dollars in reparations today. (That response will anchor DEI to an absolutely indefensible policy goal: perfect.) Eventually, because this is what the dishonest and relentless far Left does, it will come up with another moniker, because DEI will finally have the aura of stench about it that it should—you know, just as “illegal aliens” became “undocumented workers” and are now “migrants” (or “visitors”), “performing major surgery on minors because they have been encouraged to believe they are the ‘wrong’ sex” became “gender-affirming care,” and the classic, “aborting the innocent unborn” was recast as “a woman’s choice.”

Never mind. “Didn’t Earn It” is an ethical tool to combat an unethical practice and ideology that is wasting financial and human resources.

I recommend using it.

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Pointer: Instapundit

No, Taylor Preparatory High School, There Is No “Rap Singing Teacher Principle”

/ Jack Marshall / 40 Comments

I want to credit esteemed EA commenter JutGory for both the headline and the pointer. He properly identified this ethics tale out of Detroit as an important contrast to the “Naked Teacher Principle” and its many variations. The NTP et al. (like the the “Drag Queen School Principal Principle,” “the Porn Actor University Chancellor Principle,” and many others) holds that if you are a teacher or in some other position that requires the respect and trust of your employers and stakeholders, having photographs of you appearing naked or in other sexually provocative conditions appear on line justifies your separation from your job and leaves you no leave to complain.

Domonique Brown, however, a recent “Teacher of the Month” at Taylor Preparatory High School, did not have any naked photos or anything close on the web. She was fired from her job as a history teacher because the school learned that she had a second career as a rising rap artist named “Drippin’ Honey.” Brown had proven herself to be a skilled and popular teacher for seven years, and is pursuing a master’s degree and a doctorate. But when a parent alerted the school in an anonymous complaint last October that Domonique was also a rap artist, she found her fitness to teach being questioned.

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