For some reason, the old United slogan “Fly the Friendly Skies…” was all I could think of when I encountered these two jaw-dropping news items in rapid succession last night.
On Southwest Airlines…
…Passengers boarding a Nashville-to-Philadelphia flight were startled to discover a flight attendant stuffed into one of the overhead luggage bins. Luckily this was a strange joke rather than the beginning of real-life murder mystery, but some of the passengers weren’t amused. “I can’t get over how weird I find this,” one of them tweeted, adding “@SouthwestAir please get it together.”
Oh, it’s weird alright. It’s also unprofessional and unsettling. Flying is simply not a joking matter. In-flight staff are responsible for our lives, and we have no choice but to trust them. Any hint that they don’t take their duties seriously, are prone to goofing off, or have poor judgment undermines that trust.
Southwest’s response was to spin for its employee,telling Fox News,
“Southwest Employees are known for demonstrating their sense of humor and unique personalities. In this instance, one of our Flight Attendants attempted to have a brief moment of fun with Customers during boarding. Of course, this is not our normal procedure, and Southwest Crews always maintain Safety as their top priority.”
Reading between the lines, I’d guess that the attendant will not be facing smiles from the brass over her “attempt,” and will be facing some not so funny consequences for acting like a middle-schooler on the job.
But as the great Al Jolson used to say, “You ain’t seen nothin’ yet!” “What were they thinking?” advances to “Are they capable of thought?” in this amazing tale from