Has this happened to you?

My firm submitted materials for a presentation to a client weeks before it was scheduled, sending them to the contact’s assistant, and asking that if there were any problems, to let us know. The day before the presentation, I received an urgent e-mail from the assistant, reading, “I am copying you in on this because I had not heard from your partner. The materials you sent may need revisions, as I informed her in my previous communication, and we were getting concerned because the revisions had not been received by us.” CC’d on the message were the assistant’s supervisor (my contact), and other firm members. Not my partner, however.

Panic ensued at ProEthics. After checking all phone logs, e-mail files and spam-blockers, it became abundantly clear that no such message about revisions was ever sent to my partner. Continue reading →