I Foment Defiance On My Airplane Trip In The Name Of Ethics

airplane-baggage-overhead-I know I’ve written about this at least once, but it continues to gripe my cookies.

I had settled into my seat on the US Air flight from Boston to Washington when I watched the young woman who was soon sitting in the center seat next to me be curtly informed by a flight attendant that her medium-size bag needed to go under her seat, so passengers with rollerboards and other large pieces of luggage could store them  in the bins. She sat down, stuffing the bag under the seat in front of her, and looked uncomfortable.

“I refuse to do that, you know,” I said. “I pay to check my large bag so that I can have leg room and not have to stow my briefcase in front of me. Why can’t I use the overhead bins for the one small bag I have, because other passengers won’t pay the fee–like I have— to  check their large bags?”

“Well, the attendant told me I couldn’t put my bag up there,” she said.

“Yeah, and as long as you do what they say, they’ll never change a stupid and unfair policy. Get up, put your bag overhead, and if you are challenged, say, “Look, I paid 50 bucks to check my rollerboard, and for that sum I get to take up my foot space so someone who wouldn’t pay can put a rollerboard in the overhead bins? That’s absurd and wrong, and I’m not doing it.

That’s exactly what she did. And she even made the speech I scripted, and a few people applauded! Then a late-comer with a huge rollerboard was told that she had to check her bag, because there was no room.

Heh, heh, heh…

The Lone Ethicist strikes again.

Incompetent Elected Official of the Month: Rep. Jeff Denham (R-CA)

Rep. Jeff Denham: Now we know.

First the airlines are unfairly pilloried in the media thanks to an ignorant serviceman’s YouTube complaint about being charged excessive baggage fees for his gear….despite the fact that 1) the airlines already give servicemen  discounts on extra bags (though they shouldn’t) and 2) the fees charged will be reimbursed, just like my business travel costs are reimbursed by the people who hire me.

Now Congressman Jeff Denham (R-CA) has introduced a non-binding resolution in the House that threatens to use contracts between the military and commercial airlines to punish carriers that do not waive all baggage fees for deployed military personnel.

Rep. Denham’s resolution has its good side: now we know that he is unethical, a fool beyond redemption, and a bully as well. Continue reading

Those Military Baggage Fees: Bad Journalism and Bad PR, Not Bad Ethics

The 24 hour news cycle and blogger feeding frenzy often produce snap ethical judgments that defy the facts, logic, and fairness. Today’s example: the supposed “outrage” of Delta Air Lines making Army reservists returning from combat in Afghanistan pay excess-bag fees. A Colorado soldier posted a YouTube video complaining that their unit had to pay $2,800 for extra checked bags, and you would have thought the airlines made the soldiers fly while strapped to the wing. “You’re not going to believe this!” said “Fox and Friends” goof Steve Doocy, introdoocying the story as if it was an act of domestic terrorism. There were similar expressions of horror on CNN’s Headline News and on the local news in Wilmington, Delaware, where I was staying yesterday while doing a musical ethics program for the Wilmington Bar. And yet…

Delta did nothing wrong or inappropriate.

The staff followed policy. What were they supposed to do, spontaneously waive thousands of dollars in luggage fees out of respect for our soldiers…and have to make it up out of their own pay? The military already gets a substantial break on checked baggage; the soldiers were complaining about having to pay for bags that exceeded Delta’s limit for waiving the fees on soldiers’ bags. But if the flights are related to the soldiers’ duties, why are the domestic airlines responsible for paying their expenses? (By the way, what the soldiers don’t pay for gets passed in costs to the non-military passengers.) Simple answer: the domestic airlines are not responsible, and should not be.

When I travel on business dictated by a client or employer, the client or employer pays my costs…just like the U.S. Government pays the travel expenses of soldiers flying to and from deployments. That’s right: soldiers get reimbursements from the military for additional costs if their orders require the expense and they submit receipts. Why, then, was it Delta’s responsibility to pick up the tab for these soldiers’ extra bags, and proof of evil corporate America’s unpatriotic greed that they asked the soldiers for the already-discounted fees for excess luggage instead?

I repeat: It wasn’t. A couple of soldiers didn’t know their own expense reimbursement procedures, used YouTube to make a misrepresentation go viral, and the media indulges its reflex reaction to fault businesses and fall worshiping at the boots of our young warriors. Nobody bothered to think, much less check facts, before condemning the Delta. Terrified, as ever, of any negative publicity, deserved or not, Delta abjectly apologized (for doing nothing wrong), and was followed by other carriers in eliminating bag fees to avoid getting the stink-eye from Bill O’Reilly. Delta said it would allow four bags for free. United said it had increased the number of free military checked bags from three to four. American said it will allow five free bags instead of three for military personnel. This is nice enough, of course, but it is pure public relations nonsense.

These airlines will charge seniors traveling by necessity to an assisted living complex for every bag they check, and the military isn’t going to pay their expenses once they gut the receipts. Do the airlines let military veterans check their bags for free?  Priests and nuns, who have taken vows of poverty? Handicapped travelers, who are unable to carry on heavy bags? The disabled only get two free bags, at best, before they are charged 50 bucks per additional piece. How about pregnant women? The unemployed, relocating to a new city to look for jobs…any breaks for ? Ethically, there are much more compelling arguments for giving breaks to any of these flyers than active duty soldiers, who are going to be reimbursed by the military anyway, and should be.

I am not sure even that would be appropriate, however. I don’t think that the airlines should be in the business of charging different fees to travelers in different circumstances; it requires value judgments that I do not trust the airlines to make fairly or rationally. Next we’ll be seeing waived bag fees for registered Republicans, attractive blondes and vegans, or whoever screams the loudest or has the most vocal lobby. The proper, ethical and fair way to do business is to have the same rules for everyone.

Except Steve Doocy and the rest of the media. Charge them double.

Wait…This Is MY Fault????

We should be ashamed of ourselves.

I have complained, more than once, about the naked greed and obvious incompetence displayed by the airlines charging $25 or more to passengers who check luggage. The results of this reverse incentive are that people carry on too many, and too large bags, boarding takes longer, and flights are delayed. Passengers talk about the idiocy of the policy all the time. So do the airline attendants. Anyone can see how dumb the policy is. The smart approach would be to charge for anything carried on other than a handbag or briefcase, and make checked luggage free. Boarding would be faster and there wouldn’t be passengers using the sneaky (but effective!) trick of carrying a piece of luggage through security only to check it at the gate at no charge when the airline personnel makes the routine plea for passengers to free up luggage bin space by doing so. Continue reading