consumer complaints

Morning Ethics Warm-Up, 4/21/2018, Part 2: Wait, It’s Afternoon Already!

/ Jack Marshall / 42 Comments

Good afternoon!

Here are ethics items that have nothing to do with the Marjory Stoneman Douglas High School anti-Second Amendment  demogogues.

2. Unethical Lawsuit of the Year. Incredibly, the Democratic National Committee yesterday announced that it is suing the Trump campaign, the Russian government, and Wikileaks, accusing them of conspiring to disrupt the 2016 Presidential election.  Suits require facts. There are no facts to support this lawsuit, only speculation, rumors and propaganda. The legal analysts whose opinions I respect haven’t even acknowledged the suit yet, perhaps because they suspect, or know, that it is a cynical publicity ploy and merely laying the foundation for a Democratic Party fundraising blitz. (Using the civil courts for such purposes is unethical, of course.) The betting here (and elsewhere) is that the lawsuit will be dismissed in short order. It is grandstanding, and to my eye, pretty desperate grandstanding.  Such a lawsuit would open the Democrats, their allies and the Clinton campaign to all manner of intrusive and embarrassing discovery. My first reaction to the news was that this almost as stupid as Oscar Wilde’s criminal libel suit over being called “a Sodomite.”

Wikileaks had an amusing response:

“The Democrats are suing WikiLeaks and @JulianAssange for revealing how the DNC rigged the Democratic primaries. Help us counter-sue. We’ve never lost a publishing case and discovery is going to be amazing fun.”

3.  More future news! Ann Althouse flagged for us a future news (psychic news?) classic,  Morning Joe” Scarborough’s op-ed in the Washington Post, “It’s becoming clear that Trump won’t run in 2020”.

Althouse writes,

I’m reading the headline and laughing. It’s on the most-read list at The Washington Post. It’s what people want to read, and isn’t that what fake news is all about, giving the people what they want (and getting them to want what you want them to want)? “Allies are quietly admitting”… “Republicans are sensing”… and Joe Scarborough is picking up the message. It seems to me Trump has faced vicious opposition all along, and he keeps winning in spite of/because of it.

This isn’t really fake news, though. Psychic news or future news is a different unethical beast, and in this case, it’s just an abuse of punditry.  It becomes fake news when the headline “Trump won’t run for re-election, insiders say” starts turning up. What is especially ironic about this trend is that there has never been a President whose stated intentions have been so changeable and unreliable, and yet the very same journalists who complain about this are willing to run breathless stories about what some leaker claims he said was his intent. President trump can’t be counted upon to do this week what he said he would do last week, and the Post thinks it is worth publishing what Morning Joe’s sources say President Trump  plans on doing three years from now. Continue reading →

McAfee And Me: An Ethics Rant

/ Jack Marshall / 29 Comments

I have written here before about my theory that the needless complexity of life, especially involving daily interactions with technology, are driving normal people crazy, and sometimes homicidally crazy. While activists and justly alarmed citizens point to guns and mental health policies to explain murderous rampages by citizens previously regarded as quite and law abiding, insufficient attention is being paid to the ratcheting-up of daily stresses caused by the private and public sectors gratuitously making  daily life unbearably frustrating to navigate, particularly for the less skilled navigators among us.

I don’t expect to snap, but you never know. It is said, I assume apocryphally, that there was a sick drawing New Yorker black humor cartoonist Charles Addams would send to his editor when he was about to have one of his periodic breakdowns, and the magazine would see that he was deposited in his favorite sanitarium in a timely fashion. If you read the message  “AGGGGGGGGGGGGGGGGGGGGGGGGZZZZZKKKKKAAAAARHHHHHYY!”-–and nothing else-–-in a future post, you will know that I have gone full Sweeney Todd (Sweeney in his fury and grief determined that half the human race were so cruel and corrupt that they deserved to die, and that they made the other half so miserable that it was merciful to murder them too) and my immediate neighborhood is in mortal danger. Call the police. I don’t have a gun, but I don’t need one: I’m pretty good with a baseball bat.

If and when that happens, something like my experience yesterday will be the cause.

I have a new netbook, and it included a free 30 day trial subscription to McAfee’s virus protection service. For a week I had been getting obtrusive pop-up ads from McAfee telling me that my protection was about to lapse and my opportunity to purchase a special discounted continuation of the service (Just $39.99, marked down from $89.99!) would soon evaporate. Yesterday was the expiration date, so I decided to accept the offer and sign up online.

I checked the appropriate boxes and filled in all the information, including the credit card data. The attempt to pay was rejected, the screen told me, for my security code, that little three digit number on the back of the card, was incorrect. So I reentered it, after checking it carefully. After much churning and two “preparing your order” screens, I again got the error message. Huh. I tried again. Same thing.

This provoked a mature explosion quite familiar to my wife and dog (the dog hid under the bed), in which I cursed all online purchase, subscription and registration procedures, which inevitably take far longer than they are supposed to, are so complicated that they invite human error, and appear to have been designed by Joseph Mengele as some kind of sadistic experiment. My wife sagely suggested that I try another credit card, since the one I was using had recently been the object of a bank screw-up that ate another several hours of my rapidly dwindling life span. This I did…four times. Every time, the security code was flagged as entered wrongly, which it was not. Finally, I used a third card. Again, no dice, “incorrect data.”

The attempt to pay McAfee $39.99 had now taken about a half an hour. Continue reading →

Allied Against Consumers and Ethics: Google and the Sociopathic Businessman

/ Jack Marshall / 16 Comments

Today the New York Times extensively documents the unethical business strategy used by the owner of a web-based eyewear business.

After making the discovery that Google does not distinguish between positive and negative mentions of a business on the Internet, he resolved to treat complaining customers as badly as possible to encourage complaints about his company on consumer sites. I do mean “as badly as possible”: the Times relates the accounts of customers who received insulting phone calls, threatening mail, and other harassing and bullying communications from the entrepreneur, who uses multiple aliases. The method works well: since on-line diatribes, complaints and bad reviews have piled up over his poor service, outrageous conduct and often shoddy merchandise, the man’s business is booming. Its name consistently nears the top of Google’s search results when a potential customer types the name of his or her favorite eyewear designer and “eyeglasses,” sometimes placing higher than the designer itself. Continue reading →