I am finally typing at my desktop, and therein lies a tale.
As I briefly documented here, I spent much of the day failing to get my computer to work, though it was fine late last night, and it is less than six months old. The initial problem was that I had no WiFi connection and “no networks available.”
I spent almost three hours with three different Verizon techs who made me check connections and wires, reboot the modem, restart the computer at least 15 times, uninstall and reinstall programs and updates, and some other things I didn’t understand.
We changed settings and the date, to no avail. Then the last Verizon tech put my desktop in safe mode, whereupon my password suddenly wouldn’t work. She couldn’t explain why. I could connect turn my WiFi on, which represented progress, but I was locked out of my computer and stuck in safe mode. I also couldn’t reset my password. At one point she had me working off of two Microsoft websites on my laptop to find a way to reset it, while also using my cellphone.