firing for cause

Early Ethics Alarms 2014 Award: The Corporate Asshole Of The Year Is….Comcast

/ Jack Marshall / 12 Comments
Yeah, just try getting Comcast to fix your service issues, and you may find out exactly what it cares about, when you get your severance paycheck...just ask Conal O"Roarke.

Yeah, just try getting Comcast to fix your service issues, and you may find out exactly what it cares about when you get your severance paycheck…just ask Conal O”Roarke.

I don’t want to spoil the suspense or anything, but when a company gives a customer horrible service, keeps botching its attempts to address it, and then calls the customer’s employer about the persistence of his complaints, getting him fired as a direct result, attention, as Mrs. Willy Loman memorably said, must be paid.

Here is the whole awful story, as first described in Consumerist.

Conal O’Rourke  subscribed to Comcast in early 2013.  The company charged him, he says, for set-top boxes that hadn’t been activated; some of his bills were not being delivered as well, because they had his name wrong on the account. He met with a Comcast rep in May who said all would be resolved. It wasn’t. The problems got worse. In addition to still being charged for unactivated devices in his house, Comcast charged him twice for an additional  modem he did not have.

He decided to to cancel his service from these bozos in Oct. 2013,  but says a Comcast rep convinced him that the billing issues would be resolved and that he would get free DVR service and The Movie Channel for three months as compensation. I’ve been there, with DirecTV…except that my satellite service actually did what it said it would. Not Comcast, apparently. It sent Conal O’Rourke about a dozen pieces of equipment that he never ordered and didn’t want–DVRs, modem, standard boxes other stuff—and billed him $1,820 for it. Continue reading →

Unethical Tweet Of The Month: New York Magazine Columnist Frank Rich

/ Jack Marshall / 15 Comments
Stay classy, Frank.

Stay classy, Frank.

Full disclosure: I went to college with Frank Rich. He gave me a rave review for a performance once. When he turned into the vicious, biased, hateful jerk he reveals himself to be in his not merely progressive but irrationally  hostile to conservatism op-ed columns and, prior to that, his vitriolic and hyper-critical theater reviews for the Times, I don’t know. Maybe if I had befriended him back then, he would not be the bitter misanthrope his is today. Maybe just an outstretched hand, a kind word, or a sharp, “Why don’t you stop being such a dick?” would have turned the tide of his life around. Alas, we shall never know.

Here is what Rich tweeted yesterday, upon learning of the guilty verdict handed down against former Virginia Governor Bob McDonnell and his wife:

Rich Tweet

Continue reading →

The Reasonable, Ethical Firing of Maria Conchita Alonso

/ Jack Marshall / 63 Comments

V_logo_currenteventsOnce again we confront a variation of the “Duck Dynasty” issue of entertainers losing their jobs over their expression of political, religious or other opinions that have nothing to do with their performances.

Actress María Conchita Alonso, who has been an outspoken advocate of conservative  policies on occasion, was recruited by the camp of the Tea Party candidate for governor of California, Tim Donnelly, to appear in a campaign video.  Donnelly is a hardliner on illegal immigration, or as supporters of open borders and stolen U.S. benefits of citizenship like to call it to blur the issues, “undocumented workers.”  Following the ad’s debut, many Hispanic residents of San Francisco protested and threatened to boycott the Brava Theater Center’s production of a Spanish-language version of “The Vagina Monologues,” which was starred the actress.

Not any more. Alonso “resigned”from the cast—actually she was the cast, since “The Vagina Monologues” is a one actress show—which means she was forced to quit or be fired. Continue reading →

Martin Bashir Resigns From MSNBC

/ Jack Marshall / 40 Comments

You can read details here.

Well, It's about time.

Well, It’s about time.

It has been about two weeks since MSNBC talking head Martin Bashir said, on the air, not spontaneously but reading from a script, that Sarah Palin deserved to have someone shit in her mouth. I have previously commented on the incident and its aftermath here, here, here and here, which is more than Bashir is worth.

Briefly…

  • Bashir should have been fired. That would have asserted that MCNBC had standards of civility and professionalism. This suggests it has none, at least when a conservative is the one being abused on the air.
  • He should have been fired immediately. Late is sometimes better than never, but it is also significant when a network, faced with an employee who engages in objectively outrageous conduct that doesn’t merely cross the line, but pole vaults across it, appears to be pondering, as in, “Hmmmm. How bad is it, really, when a host suggests that someone hold down a former vice-presidential candidate and defecate in her mouth? Tough one! What’s your take, Lou?”
  • Bashir’s producer and editor should have been disciplined, if not fired as well.  Continue reading →

Tip Shaming Fraud On The Web: NOW Do You See Why Applebee’s Was Right To Fire Its Vigilante Waitress?

/ Jack Marshall / 27 Comments

bad-tip-fraud

At the beginning of the year, we had a real donnybrook on Ethics Alarms over my contention that Applebee’s correctly fired a waitress for web- shaming a customer who refused to tip another server on the grounds, as the customer wrote on her credit card receipt, that the automatic tip of 18% was excessive since she (a pastor as well as a jerk) gave God only 10%. The indignant waitress posted the receipt on Reddit, which led to locals recognizing the pastor’s handwriting and appropriate antipathy being directed her way. Since the waitress’s conduct was a clear violation of Applebee’s employment terms and because publicly shaming customers who exercise their right not to leave tips is a poor customer relations strategy, she was sacked. Subsequently the unapologetic waitress received a lot of sympathy, while equally misguided observers vowed to punish Applebee’s for not wanting to be known for having  waitresses on the payroll who are prone to misappropriate customer receipts and post them online to bring opprobrium down on the niggardly diners’ heads.

I think Applebee’s is looking prescient and wise right now. Ask Red Lobster, which did not fire Christina Jenkins, a 19-year-old African-American server at the Red Lobster restaurant in Franklin, Tennessee. Jenkins served a $44.53 order to Devin Barnes and his wife. Barnes wrote the word “none” by “tip, ” and, Jenkins claimed, wrote “Nigger” on the receipt as well.  Jenkins then posted a photo of the racist receipt on her Facebook page, writing, “This is what I got as a tip last night…so happy to live in the proud southern states. God Bless America, land of the free and home of the low class racists of Tennessee.” Going the Applebee’s vigilante one better, Jenkins allowed Barnes’ signature to be visible on the receipt.

The photo, and story, went viral on the web and the news media gobbled it up. Mr. and Mrs. Barnes denied that they would write such a thing (they didn’t tip because the order was a carry out), but nobody believed them. After all, everyone knows that white customers in southern states are likely to write “nigger” on receipts, just as everyone knows that sort-of white neighborhood watch members racially profile black kids in hoodies for carrying bags of Skittles. Jenkins, in contrast, was besieged with sympathy and cash contributions: the latest tally was $10,749. A handwriting expert hired by Barnes, however, proved that “nigger” was not written by the customers, but by the waitress herself. Now Jenkins and Red Lobster are being sued by the Barneses, who have been subjected to harassment and threats.

And that’s not all… Continue reading →

The Daily Beast’s Lloyd Grove, Cultural Pollutor…But Only One Among Legions

/ Jack Marshall / 7 Comments
Interestingly, THIS grove understands ethics better than Lloyd.

Interestingly, THIS grove understands ethics better than Lloyd.

There are three primary reasons the United States of America is getting steadily disoriented, more gullible, less discerning, cruder and unethical. The first is that our leaders now only care about maintaining power, where once  leaders tended to their duty of being what John Adams called America’s aristocracy. Such leaders, not too long ago, modeled the best values and behavior for the public because they carried the most crucial responsibilities, and thus had to be trustworthy. They understood this obligation was theirs because they had the most visibility, and recognized that this demanded positive, admirable, virtuous public behavior. Now our leaders use sophisticated modern marketing techniques to package themselves and ideas like a phony weight-loss remedy, gradually dropping the facades once they are too entrenched to remove. The dispiriting journey make us cynical, less civically involved, and confused. Continue reading →

The Ethics Duncehood Of WaPo Blogger Eric Wemple, And Martin Bashir’s Forced Apology For, Uh, Saying That Someone Should Defecate In Sarah Palin’s Mouth

/ Jack Marshall / 25 Comments

When is an apparent #1 class apology not good enough? Well, in the case of the matter at hand, there are two reasons.

The apology in question came from Martin Bashir, who, as I mentioned in a previous post, used his MSNBC show to suggest that Sarah Palin’s overblown analogy between the financial burden on future generations created by U.S. debt and actual slavery warranted her having to submit to someone expelling excrement into her mouth, and urinating on her as well. He really did say this. On the air. Carefully and deliberately.

See? Yet suddenly, after the weekend, Bashir was contrite, and delivered as elegant and sincere-sounding apology as one could imagine:

“I wanted to take this opportunity to say sorry to Mrs. Palin and to also offer an unreserved apology to her friends and family, her supporters, our viewers, and anyone who may have heard what I said. My words were wholly unacceptable. They were neither accurate, nor fair. They were unworthy of anyone who would claim to have an interest in politics, and they have brought shame upon my friends and colleagues at this network, none of whom were responsible for the things that I said. I deeply regret what I said, and that I have learned a sober lesson in these last few days. That the politics of vitriol and destruction is a miserable place to be, and a miserable person to become. And I promise that I will take the opportunity to learn from this experience.” Continue reading →

Ethics Quiz: The Case Of The Reasonable Gun Nut

/ Jack Marshall / 18 Comments
A voice of moderation in the gun control debate?

A voice of moderation in the gun control debate?

“Guns and Ammo Magazine,” a stalwart of gun rights advocacy,  fired contributing editor Dick Metcalf after he penned, and the magazine published, an editorial advocating moderate gun control.

In his opinion piece titled “Let’s Talk Limits,” Metcalf wrote in part,

“Way too many gun owners still seem to believe that any regulation of the right to keep and bear arms is an infringement. The fact is, all constitutional rights are regulated, always have been, and need to be….All U.S. citizens have a right to keep and bear arms, but I do not believe that they have a right to use them irresponsibly.”

The Horror. You would have thought he had come out for legalized cannibalism. Readers attacked the editor and the magazine on social media, and threatened to cancel subscriptions. “Guns and Ammo” editor Jim Bequette posted an apology to readers on the magazine’s website, saying he should never have run the column:

“In publishing Metcalf’s column, I was untrue to that tradition, and for that I apologize. His views do not represent mine — nor, most important, ‘Guns & Ammo’’s. It is very clear to me that they don’t reflect the views of our readership either. I made a mistake by publishing the column,” he continued. “I thought it would generate a healthy exchange of ideas on gun rights. I miscalculated, pure and simple. I was wrong, and I ask your forgiveness.”

Bequette not only announced that “Guns & Ammo” had fired the author, but also that he was leaving as well.

Your Ethics Alarms Ethics Quiz for today is…

Was “Guns and Ammo” unfair to fire Dick Metcalf for writing a moderate and thoughtful opinion piece advocating some gun controls? Continue reading →

The Thugs, The Talk Show Host, And The Obamacare Operator: An Ethics Drama

/ Jack Marshall / 34 Comments
Sean and Earline

Sean and Earline

Here is what happened.

Conservative radio talk show host Sean Hannity called the Affordable Care Act 800 “Hotline” to determine what information was being disseminated there. After all, the news media, without calling the line, was misinforming the public about what awaited them: CNN Headline News’s cheery morning host Robin Meade, for example, said, “They don’t have to use the website to enroll, right? Now they can do it over the phone?” Wrong.

He called, and this transpired, as described by Mediaite (you can also hear the call at the link):

“After President Obama gave out the phone number for the official Obamacare registration hotline Monday morning, radio host Sean Hannity called in to speak with a human representative… Eventually, he made his way to a help line with a female operator named “Earline Davis.” Hannity proceeded to ask Earline questions about the difficulties experienced on HealthCare.gov, prompting her to explain that many people have called to vent their frustrations and that all she can tell them is that the site will likely experience difficulties for the next 42 hours. The radio host also asked the woman the particulars of her job: When did she begin working on Obamacare calls, how long she trained for answering calls, and whether her bosses have told her what to say when asked about the “glitchy” website. Hannity even managed to convince the woman to read the “script” aloud on the radio:

“Thanks for your interest in the health insurance marketplace. We are having a lot of visitors trying to use our website right now. This is causing some glitches for some people trying to create an account or log in. Keep trying and thanks for your patience. You might have better success during off-peak hours like later at night or early in the morning. We’ll continue working to improve the site so you can get covered.”

“And that’s the whole thing? So you went through a whole week of training so you can do that?” Hannity asked before attempting to cut her off, perhaps sensing the sensitivities involved with such a question. He then asked her questions for which she clearly had no answers: “Did you know how much the government spent on that website?” “Isn’t that crazy?” “Did you know the president promised the average family was going to save $2,500 dollars, and the average increase is $7,500 a year?” Hannity complimented for the operator for being so polite and kind, but also asked her questions that could possibly put her job on the line: “Have you ever gotten anyone who really likes it yet?” he asked at another point. “Um, not really,” she admitted, sending the radio host into a fit of laughter.

The conversation later switched to small talk about her residence in Panama City, Fla. , the weather in Florida versus New York, her non-registered voting status, and her lack of knowledge about Fox News or any major right-wing talk radio hosts.”

She was fired.

Hannity then had Davis on his radio and Fox TV shows, where she said she was fired for talking to the news media, though she had never been told that she was prohibited from doings so.  Hannity announced that he would pay her salary for the year and also help her find another job.

Now some ethics questions and answers about the incident: Continue reading →

I Would Have Fired Sympathetic, Well-Meaning, Grandmotherly Sharon Snyder, Too: The Perils Of Consequentialism

/ Jack Marshall / 132 Comments

Hear me out.

Why do I suspect that if this had been the clerk in question, we wouldn't be hearing about this story?

Why do I suspect that if this had been the clerk in question, we wouldn’t be hearing about this story?

The news media is indignant over the firing of Sharon Snyder, 70, a court worker who provided a copy of a successful motion for seeking post-conviction DNA testing that gained Robert Nelson a reversal of his wrongful 1984 rape conviction. He had been sentenced to more than 50 years in prison, and the belated DNA testing showed that he was innocent. Nevertheless, court officials in Jackson County, Missouri ruled that Nelson’s “angel” had improperly provided advice about a case, among other violations of court rules.

Snyder  was fired nine months before she was scheduled to retire, and there is little question that without her efforts, Nelson would still be in prison. In August 2009, Nelson filed a motion seeking DNA testing that had not been available at his trial 25 years earlier, but Jackson County Circuit Judge David Byrn denied the request. Two years later, Nelson asked the judge to reconsider, but again Byrn rejected the motion because Nelson’s self-drafted document was insufficient under the statute Nelson had cited.  After the second motion was rejected, Snyder contacted Nelson’s sister and gave her a copy of a successful motion, drafted by a lawyer, that resulted in the same judge granting another DNA testing request.  Nelson then used it as a template for a motion he filed Feb. 22, 2012, again seeking DNA testing.  Byrn sustained the motion, found Nelson to be indigent and appointed Laura O’Sullivan, legal director of the Midwest Innocence Project, to represent him.  Last month, the Kansas City Police Department’s crime lab concluded that DNA tests proved that Nelson was not the rapist in the crime he had been convicted of committing. He was freed on June 12, 2013

This is all good, and an example of justice finally, if belatedly, prevailing.

Snyder’s role, however, got her suspended without pay, and then fired on June 27. Continue reading →