Tag Archives: hotels

Morning Ethics Warm-Up, 10/17/18: Travel Hell Edition

Good Morning from Virginia Beach, VA…

…where I am giving a legal ethics seminar to a law firm this morning!

1. Count the ethics issues in Travel Hell…This story is true, and I’m not changing any names, because nobody is innocent.

Last night I had to drive to Virginia Beach after another seminar in D.C., and after yet another road trip on family business. It turned out to be a three and a half hour drive in a pouring rain. Arriving at 2:20 am at the Virginia Beach Westin, where I was supposed to have a room, I was immediately informed by the graveyard shift desk clerk that we could not stay there…because the previous occupants of the room reserved for us (my wife and business partner also made the trip) had “left fecal matter” all over the room, creating a HAZMAT situation. Not to worry, though! The beachfront Hilton would put us up, at the Westin’s expense!

Since I wasn’t paying for the room, this was small consolation.

Of course, we had unloaded the car, and the Hilton was 20 minutes away, and the desk clerk had neither an address nor a phone number, which I pointed out to her was essential. (The point of staying at the Westin was that it was convenient to the location of the law firm.) So we loaded up the car and set out to the new destination, arriving just before 3 am. There, the Hilton desk clerk told us that the hotel had just begun an audit, and we could not be put in a room for at least 20 minutes. I was literally afraid to tell my wife this, as she was in the car alternately fuming and wincing in pain because the endless trip had revived her sciatica.

I was not nice to the Hilton desk clerk, who swore that she told the Westin about the problem, and that they should have told us. I said that I didn’t care whose fault it was, they were now responsible for two weary travelers, and that it was her responsibility to fix the problem. She found a very nice man who got a big tip from me for taking charge of our vehicle and taking our stuff up to our room when the “audit” was over.

Once in the room, we discovered that two of the lamps didn’t work, the desk lamp was missing, and the clock was blinking. I told the clerk to send someone up and have the room in the shape I expect hotel rooms to be in before I walk in the door—including having the clock set and functioning.

On the plus side, no fecal matter was in evidence….

2. Why people hate lawyers…Branson Duck Vehicles and Ripley Entertainment are facing multiple lawsuits in the horrific duck boat accident that killed 17 people in Missouri , including nine members of a single family. In court papers filed this week, the companies’ lawyer cited an 1851 maritime law to limit or eliminate liability for the July tragedy.

In a filing in federal court in Missouri, the defendants denied negligence in the sinking of the boat, and argues that if a court does find negligence, they have no liability because, under that law, “the Vessel was a total loss and has no current value. No freight was pending on the Vessel.”

The reaction was predictable. Human beings have no value? This was a Hail Mary defense tactic to be sure, but if that’s the clients’ best option, it is the lawyers’ duty to argue it, IF they first inform their clients that it is a likely public relations disaster that as a cure could be worse than the disease, and seems unlikely to do anything but inflame a jury.

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Last Minute Sunday Ethics Smorgasbord, 9/23/18

Good night.

1. Hotel ethics. My hotel in Boston happily offered a bargain rate, but didn’t explain why they had a bargain rate: it is under remodeling and construction. No restaurant. “Hinky” cell phone service (translation; cell phone calls cut off mid call. Also, the remodeled rooms have some bugs to work out. I thought I was going crazy because I couldn’t find an outlet for my computer by the desk. Oops! It’s across the room, in a dark corner. The desk clerk had to hunt for it. “I guess we have to fix that,” he said, abashed. I guess.

Hotels under construction never tell you they are under construction, but they have nice “pardon our dust!’ signs, and others that say, “We are making a better hotel experience!”  Maybe for the guests next month, but I’m here now.

2. “Just when I thought I was out… they pull me back in!”  [ Is this the most famous and useful quote from a really bad movie?] I really thought, stupid me, that the conduct of Democrats and “the resistance” in the Brett Kavanaugh Ethics Train Wreck couldn’t get any more unethical or revolting after my long update post this morning. After all, it’s a Sunday! Don’t the Unethical rest? Obviously not:

  • Senator Mazie Hirono (D-Ha) wrapped up an Incompetent Elected Official of the Month award on Sunday by telling a stunned Jake Tapper that she didn’t believe conservatives deserved a presumption of innocence, or, apparently, due process. But these are the un-American totalitarian values that progressives are promoting today. Does the public understand what this will mean for the country?

Asked by Tapper if she would concede that Kavanaugh deserves to be proven guilty before he is presumed guilty, Hirono said that a conservative judicial philosophy reduces his credibility. “I put his denial in the context of everything that I know about him in terms of how he approaches his cases,” Hirono said.”His credibility is already very questionable in my mind. …  When I say that he’s very outcome-driven, he has an ideological agenda, and I can sit here and talk to you about some of the cases that exemplify his, in my view, inability to be fair.”

Would that Jake, who is one of the fairer broadcast journalists, had the guts and integrity to ask, “Wait—your party ran Hillary Clinton, who helped get her husband elected by intimidating his sexual assault victims, your party lionized Senator Kennedy, who left a young woman to drown rather than deal with questions regarding why he was with her late at night on a remote road, your party’s deputy chairman has been credibly accused of domestic abuse, Harvey Weinstein was one of Hillary’s major contributors in 2016, and you’re saying that Judge Kavanaugh’s credibility is questionable? And you’re arguing that a judge with no blemishes on his record should be presumed guilty because he’s not fair? Do you not see the irony in that?” [Pointer: Zoltar Speaks!] Continue reading

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Morning Ethics Warm-Up, 5/5/2018: “Why We Can’t Have Nice Things” Edition

Good Morning!

(I’m happy to report that my Clarence Darrow ethics program for a lawyer group yesterday in Annapolis was received wonderfully, in no small part due to actor Paul Morella’s moving and powerful recreations of Darrow’s courtroom oratory. As is often the case, attendees said that they didn’t realize a legal ethics presentation could be so interesting. If fact, there is no excuse for any kind of ethics NOT being interesting…)

1. I call this “cultural defacing.” At 10:30 last night, I watched the end of “The Princess Bride,” and was thrilled to arrive just as the final showdown between Ingo Montoya (Mandy Patinkin) and Count Rugen (Christopher Guest). Here is the scene, a classic one, which begins with the Count apparently fatally wounding Inigo with a dagger:

Inigo Montoya: Hello, my name is Inigo Montoya. You killed my father. Prepare to die.

[Inigo advances on Rugen, but stumbles into the table with sudden pain. Rugen attacks, but Inigo parries and rises to his feet again]

Inigo Montoya: Hello, my name is Inigo Montoya. You killed my father. Prepare to die.

[Rugen attacks again, Inigo parries more fiercely, gaining strength]

Inigo Montoya: Hello! My name is Inigo Montoya! You killed my father! Prepare to die!

Count Rugen: Stop saying that!

[Rugen attacks, twice. Inigo avoids and wounds Rugen in both shoulders. Inigo attacks, bellowing:]

Inigo Montoya: HELLO! MY NAME IS INIGO MONTOYA! YOU KILLED MY FATHER! PREPARE TO DIE!

[Inigo corners Count Rugen, knocks his sword aside, and slashes his cheek, giving him a scar just like Inigo’s]

Inigo Montoya: Offer me money.

Count Rugen: Yes!

Inigo Montoya: Power, too, promise me that.

[He slashes his other cheek]

Count Rugen: All that I have and more. Please…

Inigo Montoya: Offer me anything I ask for.

Count Rugen: Anything you want…

[Rugen knocks Inigo’s sword aside and lunges. But Inigo traps his arm and aims his sword at Rugen’s stomach]

Inigo Montoya: I want my father back, you son of a bitch!

[He runs Count Rugen through and shoves him back against the table. Rugen falls to the floor, dead]

Except “you son of a bitch” was cut!

We settled this when the TV showing of “Gone With The Wind” let Clark Gable’s iconic exit line, “Frankly my dear, I don’t give a damn” remain uncensored, and later,when John Wayne as Rooster Cogburn uttered the words, “Fill your hand, you son of a bitch!” before charging Ned Pepper and his gang. It is unfair and disrespectful to wreck the best work of writers and actors for the few remaining people on earth who take to their fainting couches when rude language meets their ears. You don’t edit Rhett, or Rooster, or Inigo, or even John McLane when he says, “Yippee ki yay, mother fucker!” Show the movie, or don’t show the movie, but don’t ruin the movie for the most easily offended in the audience. Continue reading

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Halsey’s Lament And The Great Hotel Shampoo Ethics Challenge

When pop star Halsey took to Twitter to complain that the shampoo and conditioner typically made available to guests in hotel bathrooms are useful, if at all, only to women with “white people hair,” the immediate reaction in many quarters was that the race-victimization industry must be running out of outrages. “I’ve been traveling for years now and it’s been so frustrating that the hotel toiletry industry entirely alienates people of color,” she tweeted. (No, I never heard of her before either.) “I can’t use this perfumed watered down white people shampoo. Neither can 50% of ur customers. Annoying.” First she was accused of being white—she isn’t, believe it or not—

—then she was mocked for being ridiculous: surely the rich celebrity can afford to travel with her own hair products! But when one ponders a bit, Halsey has raised an interesting ethics dilemma.

After the commentary got rolling on social media, black women and women who were of mixed race genetic make-up spoke up to say that the singer was right: unless a woman had generic Caucasian hair, those little bottles make a mess of her coiffure.  “We’re not all millionaires, yet we all do stay at hotels and would appreciate if the shampoo didn’t turn our hair into Brillo pads,” wrote a Twitter user.

“Who knew me acknowledging that white hair care products are the national standard (while POC are confined to a tiny aisle) would piss so many people off. Not sorry,”Halsey persisted.  “If white ppl can enjoy the luxury/convenience, there should be an option for everyone to. It’s an ‘insignificant’ example of a bigger problem. That’s all!”

 Another fan wrote: “You need to remember this is one of the many small things that POC go through that makes them feel like we don’t matter enough to be catered to. It’s a microaggression.”

Is it really a microaggression? Or is it it just one of those realities of not being the majority that minorities have decided they should protest to bend society to their will? Is the fact that so many tools, appliances and other daily necessities are made for right-handed people a sign of hostility, or just a rational business decision? Hotel shampoo isn’t great (being bald, I find it makes good bubble bath, however), but it’s provided for those who want to use it. The “we’re not all millionaires” argument for the average person staying in a luxury hotel like the ones Halsey stays in is a stretch, but nonetheless, is it fair that hotels cater to the needs of the majority of women while ignoring the special needs of a minority? On the other hand, is it reasonable to expect hotels to spend the extra money to make multiple varieties of conditioners and shampoos available so no one feels discriminated against? Should I have to pay extra so Halsey isn’t offended?

Coincidentally, this week also brought the news that many hotels, as a cost saving initiative, were eliminating the small bottled entirely in favor of wall dispensers. I could easily see enough social justice warrior indignation being raised over racist shampoo that hotels decide, “Oh the hell with it. Let’s just stop stocking the stuff.” Would minority activists consider this a victory? Jack can’t enjoy his bubble bath any more because hotels had to choose between providing a tiny amenity to the vast majority of its guests and getting accused of “microaggression,” or spending a fortune to stock their bathrooms with sufficient varieties of hair products that nobody could complain of discrimination?

The controversy is really a smaller and more trivial version of the wheelchair-accessible transportation problem that I last wrote about here. I concluded then,

There are now 655 wheelchair accessible taxis in the New York city area.  I’d love to see statistics on how often they are used by the passengers they are designed to serve.  My guess: not that often. As much as anything else, this is an interest group power-play. It is discrimination, they insist,  if handicapped passengers have to wait longer than non-handicapped. New York’s Taxi and Limousine Commission has proposed broad new requirements for wheelchair-accessible service for the entire for-hire industry including Uber and the other ride-hail companies. Naturally: they want to put ride-sharing companies out of business, and this could do it.

Government has a legitimate interest in making basic public accommodations reasonably and sufficiently accessible to citizens with handicaps, to the extent this is possible and financially feasible without reducing reasonable access for the non-handicapped majority, or putting companies out of business that can’t reasonably be expected to make expensive mandated adjustments. The government does not have an obligation to spend taxpayer dollars and to bully businesses so the handicapped can avoid all of  the inconveniences attendant to their misfortune. Nor is it the government’s function to ensure that handicapped citizens don’t have to plan their days.

Or that people with frizzy hair don’t have to carry their own shampoo and conditioner when they travel.

I can’t see without my glasses, and can’t wear contacts. If I go to a 3-D movie, I am very uncomfortable wearing the 3-D specs over my own glasses.  Isn’t that unfair? Isn’t that a microaggression against my handicap? Shouldn’t the theaters be forced to provide 3-D glasses that I can use as comfortably as anyone else? How is that argument any different from the protests of the Frizzy Hair Activists?

Halsey put her Twitter-finger on an ancient questions that divides nations, religions and ideologies. Is fairness possible, when everyone’s needs and expectations are different?

TO THE POLL!!!

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The Wake-Up Call And The Power Cord

As you may have noticed, your host has been involuntarily separated from Ethics Alarms for about 24 hours. Several things occurred that under normal circumstances would have had me dashing off a post while waiting for flights or preparing to check out of my hotel—and there were definitely several comments that had me reaching for a phantom keyboard—but I was without laptop, thanks to leaving the power cord behind in my previous hotel.

So I have a little story to tell. I stayed at a decent Boston hotel last night, not a 4 star hotel like the one I just left  in Atlanta (The Four Seasons), but a nice one, professionally run, dependable. Yet this morning this was my wake-up call, via recording:

“It’s 7 AM. This is your wake-up call for March 8, 2018.”

Almost at the same time, David Hogg was on CNN, explaining how darned easy it was to create a system that would prevent school shootings forevermore.

Wrong. Systems break down, you experience-free, arrogant, disrespectful, know-nothing puppet.  The belief that human beings can devise systems that will solve every problem, or any problem, and do what they are designed to do without failing miserably at the worst possible times and in the worst imaginable ways is signature significance for a fool, or a child. O-Rings fail. Police don’t act on warnings that a kid is violent. Obamacare raises health care premiums.  Political parties end up nominating Hillary Clinton and Donald Trump. Jack Ruby breaks past police security. Communism ends up killing hundreds of millions rather than creating a worker paradise. The Titanic hits the wrong iceberg exactly where it’s weakest. Hitler takes a sleeping pill during the Normandy invasion.

The T-Rex gets loose. Continue reading

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Morning Ethics Round-Up, 11/14/2017: Welcome To The I Hate The President Hotel! Appearing In Our Lounge, George H.W. Bush’s Favorite Magician!

Good morning!

(I miss you. Jimmy!)

1 What a revolting development THIS is!

Liberals traveling to Washington, D.C., may soon have a place to stay that’s catered to them – an anti-Trump hotel scheduled to open in spring 2018. The Eaton Workshop hotel is billed as “the world’s first politically motivated hotel,” according to Bloomberg.  Its founder, Katherine Lo, told the news outlet that the 209-room hotel will open near the National Mall, mere blocks from the Trump International Hotel.

Lo said the hotel isn’t meant “to bring together left and right,” but to attract liberal guests and those who consider themselves “woke.” “Self-selection is definitely one of our strategies,” she said. “We wanted to emphasize that it’s a place for people who are thinking outside the box and want to effect a change in the world.”

The hotel will prioritize community outreach, Bloomberg reported, hosting a series of progressive lectures and fireside chats and partnering with local artists and museums to provide art installations and exhibitions. An anti-Trump video installation in the lobby will also show footage of the 2012 and 2016 elections…Locations are also planned in Hong Kong, Seattle and San Francisco in the coming years that would have spaces for radio stations, multimedia studios and venues for musicians and artists to express their activism.

“We plan to have new ideas in the minibar — an activist toolkit, for example, that includes sheets with information to help you call your congresspeople,” Lo told Bloomberg. “And if we’d been open during this year’s Women’s March, I could have seen us putting poster boards and markers in the rooms.”

I have been reading essays from various quarters concluding that Trump-Hate is fast becoming a clinical condition. This would support that; the question is how many travelers are this far gone into hyper-partisan madness. That aside, we have yet another example of the irresponsible and unAmerican push to shatter American society, make everything political, and to encourage partisan isolation, apartheid, and warfare.

The hotel is cultural poison.

2. Ah, this couple was made for each other! Kayla Moore, wife of Alabama Senate candidate Roy Moore,posted a letter on Facebook over the weekend indicating that more than 50 Alabama pastors still supporter her husband. The letter with their endorsement originated before the GOP primary, however. Mrs. Moore deceptively made these pastors appear to endorse Moore despite the subsequent llegations of his molesting one young teen, assaulting a second, plying another with liquor, and generally being too creepy for normal people to think about without getting ill. Already some of the pastors listed have asked to be removed from the list.

The pastors did endorse Moore in the first place, though, so I wouldn’t want to speculate on how many of them would echo the brain-exploding excuse by Alabama State Auditor Jim Zeigler, who said,

“Take the Bible. Zachariah and Elizabeth for instance. Zachariah was extremely old to marry Elizabeth and they became the parents of John the Baptist. Also take Joseph and Mary. Mary was a teenager and Joseph was an adult carpenter. They became parents of Jesus.”

[Warm-Up Open Book Quiz! Name the rationalizations!]

When I see wives standing up for politicians like Moore, I often wonder, “How can they do that? ” Here’s how: they are sleazy and unethical too.

3. Ugh. Now another woman has accused Bush 41 of groping her during a photo shoot, this one in 2003, and when she was only 16. I believe her, in part because of the ex-President’s spokesperson describing the “joke” he liked to tell female admirers about how his—I still can’t believe I have to write this—favorite magician was “David Cop-A-Feel.”

There is strong evidence that the federal government is Sexual Harassment And Assault East, perhaps not as bad as Hollywood, but just as hypocritical and inexcusable. George H. W. Bush was part of that privileged and abusive old boys culture. The Harvey Weinstein Ethics Train Wreck is just now arriving at the Capitol, which is ironic, since Bill Clinton and his unprincipled defenders started it rolling way back in 1998. Continue reading

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A Tale Of Two Hotels: Same Problem, Different Responses

A couple of weeks ago, I stayed at Atlanta’s sumptuous Lowe’s hotel downtown. I like the hotel a great deal, but room service at breakfast is ridiculous: essentially you might as well order the deluxe pig-out, which could feed a family of three. The way the menu is set up, you pay the over $25 for any other choice and get half as much food. This is primarily because a pot of coffee costs more than ten dollars, and only the deluxe breakfast has coffee included.

Even though all expenses were being paid by the client, I hate this, so I decided to order a couple of muffins (still about $15 without coffee, not counting tax and the automatic service charge) and tolerate the free instant coffee that is  offered by the little single cup machines in the room. I was a good plan, but the damn thing wouldn’t work. The water didn’t heat. Annoyed (no coffee, 6 AM, brilliant money-saving scheme foiled), I called the front desk to complain. They sent up a young man—he arrived in about 15 minutes, after the continental breakfast—who fiddled with the coffee machine. It was obvious that he had never seen one before.  Eventually he gave up, apologized, and left to get another one. By the time he returned, I had finished most of the muffins, but I made a cup of (lousy) coffee anyway.

Last night, I had to stay in a hotel to make sure that D.C.’s $%^&$#@! Rock and Roll Marathon didn’t stop me from getting to my early morning presentation to new D.C. bar members. The streets around the venue were blocked off, and weird traffic was expected; hard experience dictated the expense was the better part of valor. There was breakfast provided at the bar event, so all I needed was some coffee in my room to wake me up sufficiently so that I didn’t wander onto 14th street and die.

This time, the hotel was the J.W Marriott, and again the little one cup coffee machine didn’t work. Just like in Atlanta, I called the front desk, sounding even more annoyed about the inconvenience than the before. (This was unfair, of course; there is no reason the Marriott should inherit my upset with Lowe’s.) The response from the desk was identical after I described my plight: she would send someone up to my room to check on the machine. Great.

When the knock came and I opened the door, I was greeted by the head of guest services, in a uniform. He had a new coffee machine with him, and also handed me a bag containing two large cups of Starbuck’s coffee, ten creamers, napkins, utensils, and two hot pastries. He replaced the machine after confirming that it was broken, apologized profusely, and took his leave.

Wow.

Now that’s service.

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