Tag Archives: incompetent journalism

Comment Of The Day: “More Ethics Observations On The United Flight 3411 Ethics Train Wreck”

Public discussion and media reports is finally waning regarding United’s cascading botch of a full and fully seated flight in which the airline wanted to get four seats back and had neither the law, nor policy, nor sufficient justification to acquire them. Thus its agents lied, exceeded their authority, mistreated a passenger, called in police, and they further escalated the fiasco, badly injuring the victim in the process. (Their conduct was similar in some ways to that of the police officers who killed Eric Garner.)

Even now, however, many people still believe this arose from an overbooked flight. Some misguided pundits are still blaming Dr. Dao. The news media has not taken responsibility for its terrible reporting on this incident, and still hasn’t done a good job explaining what really happened. Meanwhile, Delta has taken advantage of United’s pain by announcing that it will pay up to $10,000 to bumped passengers in the future. And Southwestern won itself an all time record for audacious cheekiness with the above ad, which United deserves. [UPDATE: Apparently this is a hoax, not a real ad. Too bad.]

Here is brian’s Comment of the Day on this ethics train wreck in the sky:

The I don’t think you’re being overly cynical here. I have seen multiple responses from media, politicians, and the CEO all following the basic pattern, propose solutions that do not address what went wrong. A handful of employees acted incompetently, and United (and probably most airlines) didn’t think through their carriage contract, police were ill trained, and the culture of United is horrible in general. But instead of addressing any of those issues, they all have motivated reasons to misconstrue the issues and offer ‘solutions’ to problems that don’t exist.

Things that could be done:

1) CEO comes out and says we are going to train and empower our staff to deal with more and varied types of situations as they arise. We also recognize that our current customer facing staff do not have the appropriate level of customer service training, which is entirely the fault of management. We are going to fix this starting now. We have pulled together XYZ resources and will be meeting weekly for the next 12 weeks to generate a comprehensive plan to begin changing our culture. You can expect an interim report in 4 weeks.

2) CEO says, we are going to set up a true reverse auction, paying cash, for all situations when we have to either remove or deny a paying customer due to reasons beyond their control. We will train all gate staff and front line managers on how to conduct this easy and straight forward auction. We should have been doing it already, because the value of the additional seats we can sell by overbooking far outweigh the costs we incur from the small portion of riders who we must justly compensate for any inconvenience.

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Filed under Business & Commercial, Comment of the Day, Ethics Train Wrecks, Government & Politics, Journalism & Media, Law & Law Enforcement, Marketing and Advertising

More Ethics Observations On The United Flight 3411 Ethics Train Wreck

Yes, Ethics Alarms was able to find a photo of an actual plane-train wreck.

Observation 1.

This was all due to moral luck

If  four passengers had taken the United offer to surrender their seats, or if the passenger selected by the agent had complied, grumbling quietly, we would neither know about this horrific episode nor would anyone be talking about it. Yet the United employees would still have lied, and would still have abused United customers. They just didn’t get away with it, that’s all. They were unlucky.

Good.

Observation II

NOW passengers are informed.

Fine print is technical disclosure, but especially in the era of electronic ticketing, not actual or ethical disclosure. Before this episode, most flyers didn’t know what they had agreed to regarding overbooking, nor were they even aware that there was such a thing as “involuntary bumping” A lot more are aware now. From travel site One Mile At A Time:

When an airline knows that a flight is likely to be oversold, they’re required to solicit volunteers. Sometimes airlines will ask at check-in, and other times they’ll ask at the gate. When it comes to a voluntary denied boarding there are no regulations as to what you get….

When airlines can’t find volunteers and still have more passengers than seats, they need to involuntarily deny people boarding. Every airline has a clause in their contract of carriage allowing them to do this. Furthermore, airlines all have procedures they use for determining who gets bumped. Some airlines bump the people who don’t have seat assignments. Other airlines decide based on who checked in last. Others decide based on status and the booking class you have.

Do note that the number of passengers being involuntarily denied boarding was at a 20 year low in 2016. Out of roughly 660 million passengers last year, only 40,000 were involuntarily denied boarding, which is roughly 0.6 involuntary denied boardings per 10,000 seats.

If you’re involuntarily denied boarding, the Department of Transportation regulates what you’re entitled to. Here are the rules, as published by the DOT:

  • If you are bumped involuntarily and the airline arranges substitute transportation that is scheduled to get you to your final destination (including later connections) within one hour of your original scheduled arrival time, there is no compensation.
  • If the airline arranges substitute transportation that is scheduled to arrive at your destination between one and two hours after your original arrival time (between one and four hours on international flights), the airline must pay you an amount equal to 200% of your one-way fare to your final destination that day, with a $675 maximum.
  • If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (400% of your one-way fare, $1350 maximum).
  • If your ticket does not show a fare (for example, a frequent-flyer award ticket or a ticket issued by a consolidator), your denied boarding compensation is based on the lowest cash, check or credit card payment charged for a ticket in the same class of service (e.g., coach, first class) on that flight.
  • You always get to keep your original ticket and use it on another flight. If you choose to make your own arrangements, you can request an “involuntary refund” for the ticket for the flight you were bumped from. The denied boarding compensation is essentially a payment for your inconvenience.
  • If you paid for optional services on your original flight (e.g., seat selection, checked baggage) and you did not receive those services on your substitute flight or were required to pay a second time, the airline that bumped you must refund those payments to you.

As you can see, in many cases you’re entitled to a sizable cash payment, up to $1,350. However, here’s the dirty secret of the airlines. In a vast majority of cases they’ll only offer cash compensation if you specifically ask for it. Otherwise they’ll offer you the same voucher they gave anyone who was voluntarily denied boarding.

Note, however, that none of this involves taking people who have already been seated off of the plane. That’s because bumping doesn’t work that way, and also because the United flight in question wasn’t overbooked, as discussed below. Continue reading

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The Washington Post’s Very Bad, Very Revealing Day: How Often Does This Have To Happen Before Journalists Decide Their Bias Is Making Them Stupid…And Untrustworthy?

Yesterday, the Washington Post, one of the three alleged standard-bearers of U.S. print journalism, published gossip and lies as news, got caught and humiliated..twice!.., and again illustrated vividly why the distinction between hoax stories, what the mainstream media condemns as “fake news,'” and their own false reporting due to incompetence and bias, is illusory.

First, the Post published a weird and alarming story about how Secretary of State Rex Tillerson was behaving like a sultan and ordering subordinates to lower their gaze in his presence:

“Many career diplomats say they still have not met him, and some have been instructed not to speak to him directly — or even make eye contact”

This, of course, sparked widespread ridicule by the Left’s bloggers, commentators, journalists and other tweeters, despite the fact that no sources were named to back up the claim. We have here an example of confirmation bias at its most foolish,  on the part of the reporter, the editor, the paper, and the eager partisan bigots who think businessmen are monsters and the Trump administration is made up of freaks and creeps.  The Huffington Post happily published a collection of celebrities, politicians and random social media users reacting to the  story, including Democratic Congressman Ted Lieu , who said he found the article “disturbing.”

So do I. I find it disturbing that the Post, like the New York Times, cannot be trusted to check out inflammatory slurs against public official before declaring them facts. Note that the quote says the diplomats SAY they have not met him, but that some HAVE been instructed not to make eye contact. The Post stated what sounds like obvious holdover-staff rumor-mongering and sabotage as truth, opening the door for widespread contempt and disrespect of the Secretary of State without justification. Yes, that’s disturbing.

It was fake news. I didn’t believe it. I assumed this was the Post’s anti-Trump bias once again seeping into its deteriorating organizational brain. To his credit, Associated Press reporter Mike Lee immediately called foul, B.S., and fake news. Lee said that he had heard the allegation about employees being forced to avert their gaze in the presence of the Secretary of State two weeks before the Post’s story was published, and after checking into the claim,  determined that it was a rumor without basis.

“It’s compelling gossip. I have looked him  in the eyes and not turned to stone. At least not yet…This is not true and people repeating it are making it more difficult to address very real issues.”

When challenged to back up his statement that the story was false, Lee replied,

“Because I have covered State since 1999. Because I know people who didn’t start in 2009 [that is, Obama era partisans].”

Can anyone defend this Post sliming as anything but biased hackery?

But wait, there’s more! Continue reading

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Filed under "bias makes you stupid", Ethics Alarms Award Nominee, Ethics Train Wrecks, Government & Politics, Journalism & Media, Religion and Philosophy

Portrait Of A Really, Really Stupid Ethics Train Wreck

This is the incredibly ridiculous United Airlines/dress code/ leggings story. I don’t want to write about it: there are no good guys, lots of miscreants, and I have a well-earned bias against United already.

Fortunately, the travel site One Mile At A Time did a thorough and ethically astute analysis, here, ending like this:

I see non-revenue passengers asked to follow different rules nearly every time I fly — you probably do too. Nothing about two non-revs being asked to change clothes and/or take a later flight is shocking or newsworthy or even interesting to anyone with an ounce of perspective.

Exactly: not even interesting. So how did this become a hot story on cable news and social media? Well..

1.  Two employees of United didn’t follow company policy regarding proper dress when they fly free. They were Wrong.

2. A family behind the two employees in line and who didn’t understand what was happening leaped to conclusions, and made their daughter change what she was wearing too, completely unnecessarily. They were Wrong.

3. A prominent  publicity-seeking social justice warrior, Shannon Watts, was an observer of all this, and began furiously tweeting, misrepresenting what was going on, and claimed that United was engaged in sexist and discriminatory conduct, when it was not.  She was Wrong.

4. United’s Twitter team responded by referencing the §21 of the company’s Contract of Carriage, stating that passengers can be denied boarding for being “barefoot or not properly clothed”. This was confusing, since that provision had nothing to do with why the two non-revenue passengers were told to change. Typical of the crack United staff, however. Incompetent. Also Wrong. Continue reading

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Infowars’ Alex Jones, Purveyor Of The Most Untrustworhy Political Website North Of “The News Nerd,” Provides One Of The Most Disingenuous Apologies Imaginable

A few stipulations:

1. Anyone who for a second thought it was anything more than a bad spoof that John Podesta and Hillary Clinton were engaged in a child sex ring operating out of a D.C. pizza joint has gone waaaay beyond “Bias Makes You Stupid” to “Bias Makes People Who Are Stupid Already Too Dangerous For Human Companionship.”

2. Anyone who believes anything that appears on the conspiracy blog “Infowars” is a sitting duck for the next Ponzi scheme.

3. My theory is that Breibart pays Jones to make it look reliable and objective by comparison. And it gets its money’s worth..

The so called Pizzagate conspiracy theory held that top Democratic officials were involved with a satanic child pornography ring centered around Comet Ping Pong, a pizza restaurant in Washington, D.C. There was never any evidence to support it, and more importantly, was ridiculous on its face. It did not originate with Alex Jones, the proprietor of far right Infowars, but since it was uncomplimentary to Democrats, Jones was supporting Donald Trump, and he has also claimed on Infowars that the 9/11 attacks were  carried out by the United States government and that the 2012 shooting at Sandy Hook Elementary School in Newtown  was a hoax concocted by anti-Second Amendment fanatics, the Pizzagate theory fit right in to the rest of the BS. Thanks in great part to Jones,  the hoax circulated on Facebook, Twitter and YouTube, flourished in online forums frequented by idiots, and produced more static interfering with a rational approach to a crucial election.

This hoax, unlike, say, the claim that the Pope had endorsed Donald Trump, had measurable consequences. The pizzeria, its owner and his employees received death threats. Their business has suffered. Nearby businesses have also been adversely affected, and the hoax even spread to several other pizzerias around the country for some reason.The restaurant was closed for two days in December after Edgar M. Welch, one of the above referenced idiots,  showed up at Comet Ping Pong to “investigate,” and fired a semiautomatic rifle  inside the pizzeria. Welch pleaded guilty on Friday to assault with a dangerous weapon and interstate transportation of a firearm. Good. One idiot down.

Now Jones has issued an apology. It was obviously crafted by lawyers: Comet Pizza had demanded one in February, and by law Jones had one month to retract his libel (arguably liable) to avoid being sued. The month would have been up this weekend. Here is that apology, with key sections bolded and numbered to make commenting here easier: Continue reading

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Double Standards, Hypocrisy, News Media Bias, “Bias Makes You Stupid” And Cognitive Dissonance—This One Has Them All! Thanks, Ben Carson!

Here come some dreamy immigrants, longing to be free!

HUD Secretary Ben Carson is, as we learned last year, an idiot, or perhaps and idiot savant. He’s also a Republican and currently in the Trump Administration. Clearly, anything he says is likely to be  ridiculous, and probably offensive. Barack Obama, on the other hand, is brilliant. Brilliant, I tell you! He is also idolized by journalists—he sends a thrill up Chris Matthews’ leg!—, and, indeed in part because he is a Democrat and a liberal. Obama is also, of course, worshiped by blacks, intellectuals and progressives. Carson is black too,  but he is a Republican and a conservative, so the black thing is cancelled out.

Now, what happens when Carson and Obama say exactly the same thing?

While speaking to a group of employees at his department on Monday, Carson said:

“There were other immigrants who came in the bottom of slave ships, who worked even longer, even harder, for less, but they too had a dream that one day their sons, daughters, grandsons, granddaughters, great grandsons, great granddaughters might pursue prosperity and happiness in this land.”

What an idiot! “Immigrants?” mocked the NAACP. The Washington Post, New York Times, the Hill, Politico, and others headlined Carson’s comments, so bizarre, stupid and insensitive were they. Listen to this dummy! And Trump appointed him as a Department head! “Ben You’re A Fool! Slaves were not Immigrants! headlined the Miami Herald.

Now, a while back, when the brilliant, progressive, President Barack Obama ,said this about slave ships:

We say it so often, we sometimes forget what it means — we are a nation of immigrants. Unless you are one of the first Americans, a Native American, we are all descended from folks who came from someplace else — whether they arrived on the Mayflower or on a slave ship, whether they came through Ellis Island or crossed the Rio Grande.

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Breaking Ethics Thoughts: The White House Bars The NYT And Others From Its Press Briefing

accessdeniedWASHINGTON (CBS SF/AP) — The Trump administration ramped up its war against the press Friday, blocking several major outlets from a scheduled White House press briefing.The New York Times, the Los Angeles Times, CNN and Politico were among the news organizations excluded from the meeting, reportedly an untelevised gathering with the press instead of the usual on-camera briefing with White House Press Secretary Sean Spicer.

I am not aware of the specific reasons for the action, but:

1.  I read the New York Times daily. It is routinely making every effort to present the actions of the Trump Administration in a negative light, often engaging in outright deceit to do it. It is behaving, as it has for years, as a Democratic Party organ.

2. CNN simply teems with anti-Trump hostility, in the tone of panel discussions, in the framing of the news, in the sneers and body language of its talking heads. This is not ethical journalism.

3. Politico is left-biased, but I haven’t followed it closely. The LA Times has conditions for use that I can’t meet. I’m not sure how biased they have been.

4. There is nothing per se unethical about a Presidential administration deciding that a news source it considers untrustworthy, unreliable and allied with groups that want to literally bring it down should be treated accordingly. Competent, unbiased, fair and ethical journalism is not an excessive requirement.

5. The response to Trump’s very clear warning to the news media last week was, “You can’t stop us, and we will be as hateful as we please.” This is his response to that. Hubris has its consequences. After MSNBC’s “Morning Joe’s” co-host Mika Brzezinski ‘s comment this week, some attitude adjustment seems to be mandatory. She said of the President,

“He is trying to undermine the media and trying to make up his own facts. And it could be that while unemployment and the economy worsens, he could have undermined the messaging so much that he can actually control exactly what people think. And that, that is our job.”

No, Mika, actually leaders always  lead, which always means trying to persuade the public.  That is their job. You job is to keep the public informed without telling them what to think, since as this statement proves, you don’t think all that well. At all.

6.  I am surprised that the Washington Post wasn’t shut out as well, especially after a slime job like this story.

7. Would I recommend this action by Trump? No. But it is a defensible response to a real threat to his ability to govern, and an informed democracy. It may not be a responsible or prudent response.

8. The best response would be for journalists to start doing their real job, and report the news fairly and competently without aligning themselves with political agendas.

____________________________

Pointer: Zoltar Speaks!

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