An article in the Chronicle Of Higher Education serves as a stark lesson in how policies, procedures and bureaucracy can warp an organization’s purpose and lead to self-destructive conduct that injures stakeholders and destroys trust. The entity at issue: Wikipedia. And now we know why, despite the immense growth and improvement in the web’s community encyclopedia, it still can’t be trusted….and may never be trustworthy.

Historian and researcher Timothy Messer-Kruse tells of his decade-long effort to correct misinformation in Wikipedia relating to the Haymarket riot and subsequent trial in 1886, a landmark episode in the social, political and labor history of America. Messer-Kruse discovered that the entry included an outright error that had become standard in the historical accounts, but that he had personally proven was false through meticulous research. But Wikipedia wasn’t interested in accuracy: Continue reading →