Hello?

The Jonathan King hit from 1965 (most people think was originally sung by Chad and Jermy, who covered it) sounds profound but it’s not; King, who wrote the song in college, later admitted that he was satirizing Dylanesque lyrics intended to have great portent, but in fact he meant nothing in particular. The song sounds timely now, doesn’t it? Yesterday, while taking a walk, my whole Alexandria neighborhood was eerily empty and silent. I started singing loudly as I walked as my own small rebellion, but I didn’t think of King’s song until I got home.

1. The ethics breach is “incompetence.” Imagine having a niche business, waiting for your big break, then you get the break, and botch it. That’s Zoom. When schools, colleges and other organizations were forced to resort to online conferencing platforms, Zoom was a ready-made solution: easy to download, single click-access.

It was, as the saying goes, not ready for prime time. The easy access allowed easy hacking and the new phenomenon of “Zoombombing,” where anonymous assholes—yes, this is another time when the term is fair, apt, and necessary—entered conferences and classes uninvited with with pornography or worse. Zoom was  also caught sending user’s analytics data to Facebook, even if the user didn’t have a Facebook account. There were other privacy issues. Many school districts have suspended classes using Zoom.  Google just banned  the use of the Zoom teleconferencing platform for employees, citing security concerns. [UPDATE: So has the U.S. Senate.] Now many potential users, including me, are looking elsewhere.

The  company’s CEO and founder now says he’ll make his product harder to use to improve Zoom’s safety and security. Good luck with that. I suspect this is a Barn Door Fallacy situation. Business competence requires you be ready for that once-in-a-lifetime opportunity, and if it arrives and you’re not, you not only might not get a second chance, you don’t deserve one. Continue reading →