Am I imagining this, or was air travel once efficient, comfortable, and enjoyable? I can’t be sure now; it seems impossible. Of course, as bad as it is, things would be a lot better if basic standards of competence and professionalism were observed, or even attempted.
I just arrived at my hotel in Providence approximately 2 and a half hours after I was supposed to. The delay isn’t the issue; I’m used to that, and if there’s weather, there’s weather. (There was weather.) This trip, however was special.
- My flight took off from infamous Gate 35X, which is portal gate from which passengers board buses that take them to smallish jets scattered around the tarmac. It is always crowded, and you are tasked with listening for the announcement telling you to go down the stairs to the sub-gates and line up for your bus. That is more tricky than it sounds, because the area is pure cacophony: people talking, announcements from nearby gates, a recorded announcement on a loop telling you not to go down the stairs until you’re told, and as a special bonus, not one but three American gate employees making announcements in various heavily accented forms of pseudo-English, spoken at auctioneer speed. All three were intermittently incomprehensible; people were constantly turning to companions and asking, “What did she say?”