I Can’t Resist: Another Restaurant Ethics Tale

I’m sitting here in my office waiting for an important call from a potential client, so I don’t want to start a major post (as in “Trump’s Wiretapping Accusation”), so I’ll just note this strange episode from last night.

It was along day for ProEthics, so Grace and I decided to order out from a terrific Mediterranean place that delivers. We love their fattoosh, which is a salad that includes little pieces of dried pita bread. That was an item in the order.

When everything arrived, the fattoosh was missing the little pita bits. Now, this had happened once before, but I didn’t bother to make a big deal out of it. Still, fattoosh without the pita isn’t fattoosh. Now it had happened  again, making it 40% of the times we had ordered the dish that it was incomplete. I decided to call up and complain.

The owner said that I was right, but that the selection in the menu doesn’t specifically list the pita as an ingredient. Sometimes, he said, people don’t know what fattoosh is, and complain that is does have the pita bits.

Yes, I said, but fattoosh without the pita is just a salad.  To wit:

Fattoush (Arabic: فتوش‎‎, also fattush, fatush, fattoosh, and fattouche) is a Levantine bread salad made from toasted or fried pieces of pita bread (khubz ‘arabi) combined with mixed greens and other vegetables, such as radishes and tomatoes.

“Right! Right!” he said, “But people who don’t know that complain. So sometimes we leave the pita out. Sometimes we put it in.”

“You do know that if the menu says fattoosh, and fattoosh means “salad with pieces of pita bread in it,” you don’t have to specify that the pita is included?” I queried.  ” The name says that it’s included. Are you telling me that if I want fattoosh, I have to make a point of saying that I really want fattoosh?”

That’s right, he said.

I could not make the man see that there was anything wrong with this.

Incident At Big Bowl

Am I the only one who has weird  encounters  every single time I travel? That can’t be. (Can it?)

This week, I had a quick trip to Boston (where my heart resides, so I have to visit it) to present a legal ethics program to recently minted lawyers. On the way, I tried to grab a meal at Reagan airport. The flight was at 6:30, and I wanted to eat before I had to get on the plane. I chose an allegedly fast food outpost near my gate, Big Bowl. It was not busy: maybe two people ahead of me, one behind. The order was simple: a “big bowl” of kung pao chicken with white rice, no drink. I paid, and got my slip with the number 555.

When they called 555, it wasn’t my order. They called 549 before that, and it wasn’t right either. All the numbers on all the orders were wrong, and the confusion added about 10 minutes to everyone’s wait, notably mine. Finally, they skipped the numbers entirely, and shouted out the contents of each order. My big bowl had been mislabeled 550, and for a while I had to argue with the customer who had the 550 ticket, until she realized she had ordered fried rice, not white rice.

Meanwhile the employees were just shrugging, giggling and smiling away. “You had the wrong number,” one said to me. “No, you had the wrong number on my order. Why?” She shrugged and smiled.

“That’s no answer, ” I said. “Do you have a system, or not?  Can’t you tell me what happened? I was inconvenienced. Part of what I’m paying for is service. Why did this happen?”

Another shrug. No acceptance of responsibility. No apology or anything remotely sounding like one.  At this point, a superannuated hippy who looked like she was ready to do a Joan Baez set intervened with a condescending, “They made a mistake. Mistakes happen.” Continue reading

Least Surprising Headline Of This Or Any Other Year: “Trump’s Team Nixed Ethics Course For White House Staff”

Of course they did.

Simulation of a typical ethics training session...

Simulation of a typical ethics training session…

From Politico:

President Donald Trump’s team rejected a course for senior White House staff, Cabinet nominees and other political appointees that would have provided training on leadership, ethics and management, according to documents obtained by POLITICO….But the contract was never awarded because after the election the transition team shifted its priorities, according to a letter the General Services Administration sent to bidders such as the Partnership for Public Service. The program was expected to cost $1 million, the documents show. The contract-based training program was authorized in 2000, and the Obama and Bush transitions both received the training.

“It has been determined that the requirements as defined in the RFQ do not accurately reflect the current needs of the Presidential Transition Team,” the GSA contracting officer, Matthew Gormley, wrote in the Jan. 10 letter.

Comments:

1. Welcome to my world. With very, very rare exceptions, most organizations, including the government and all levels of it, still regard ethics training as a luxury, a low-priority, a necessary evil, a waste of time, or all of these.

2. And, to be fair, most ethics trainings, and I am certain this is true of virtually all government ethics training, cover ethics rules and laws, and provide no real training in ethical decision-making and ethical problem solving at all. This means that as far as actually improving the ethics of the staff and management goes, they are a waste of time.

3. If I’m not facilitating them, they are also usually tear-your-eyes-out-of-their-sockets boring. Continue reading

Orwellian Thought Manipulation As An Ideological Tactic: A Case Study

orwell-quote

Cognitive linguist  George Lakoff, a far left academic (but I repeat myself),  advises his partisan political brethren to build public opposition to the President’s regulation reform efforts by changing the word that we use to describe regulations:

President Trump has said that he intends to get rid of 75% of government regulations. What is a “regulation”?

The term “regulation” is framed from the viewpoint of corporations and other businesses. From their viewpoint, “regulations” are limitations on their freedom to do whatever they want no matter who it harms. But from the public’s viewpoint, a regulation is a protection against harm done by unscrupulous corporations seeking to maximize profit at the cost of harm to the public.

Imagine our minority President saying out loud that he intends to get rid of 75% of public protections. Imagine the press reporting that. Imagine the NY Times, or even the USA Today headline: Trump to Eliminate 75% of Public Protections. Imagine the media listing, day after day, the protections to be eliminated and the harms to be faced by the public.

Lakoff’s tactic is remarkable in its transparency. Increasingly, the Left has relied on misleading the public by injecting euphemisms and what I call “cover phrases” into policy debates and news reports to obscure the undesirable aspects of a favored measure, including its unethical nature, such as restricting  individual rights. Thus abortion, which involves trade-offs between two human lives and sets of rights, is referred to as “choice,” eliminating the life-taking aspect of the problem from the discussion entirely. Thanks to the efforts of Democrats with the cooperation of the communications media, race-based admission to educational institutions and hiring that may discriminate against whites and Asian-Americans are covered by the benign-sounding term, “affirmative action.” The most brazen of these linguistic cheats is the widespread practice of referring to illegal immigrants as immigrants, thus allowing advocates of unrestrained lawbreaking by uninvited aliens to tar good faith opponents  of open border and amnesty policies as xenophobes and racists.

Lakoff continues his cynical instruction  for aspiring Big Brothers: Continue reading

2017 Oscar Ethics Post Mortem

There were more ethics-related events and issues at the last night’s Academy Awards than usual, and that’s an understatement;

1. Jimmy Kimmel, the Oscars’ designated Johnny Carson this time around, automatically gave the ceremonies the stench of ethics blindness by his very presence. Kimmel, as this site has documented, delights in provoking parents to be cruel to their young children so he can present YouTube videos of the kids’ despair for his audience’s amusement. Kimmel, of course, being bereft of shame or decency, was the perfect choice to execute the Academy’s second most important mission of the night, which was insulting the President of the United States in an international broadcast. He did not fail his dark masters. One well-publicized “quip”:

“Maybe this is not a popular thing to say, but I want to say thank you to President Trump. Remember last year when it seemed like the Oscars were racist? That’s gone, thanks to him.”

Actually, the Oscars are racist, or at least racially biased, as we shall see, and there is proof. I’d like Jimmy to show me the evidence that the President is racist, however, other than the “resistance” talking points he gets in his e-mail.

2. More Kimmel: in a typical Kimmel “human beings are just props to me!” bit, he arranged for a group of unsuspecting tourists to be taken on a Hollywood bus tour that ended up at the Oscars.  The group was escorted through the back doors of the Kodak Theater with no idea what was in store, as  Kimmel had the house lights turned down. When the tourists—Awww, ordinary slobs! Look, Meryl! The little people!”—opened the doors to the stage, the lights came up and all the stars shouted, “Mahershala!” The tourists’ shocked, ope mouthed expression were broadcast live to the world, as their Hollywood betters laughed.

This is called exploitation, and using unconsenting human beings as a means to an end.  Jimmy thinks its funny. Kant didn’t. I think it’s sometimes funny, and always unethical. Candid Camera asked for written consent before broadcasting its victims’ amusing reactions to gags like this.

3. Mel Gibson, justly nominated for his direction of “Hacksaw Ridge,” which also was nominated as Best Picture, sat up front. The Daily Beast tweeted “For Shame!” when the film won a statuette for editing, which it deserved. Let’s see: the theory is that the talented film editor should be snubbed for his work because Mel Gibson is an anti-Semite?  Yes, that’s the theory. The Beast’s Amy Zimmerman wrote a pre-Oscar hate piece on Gibson, which really and truly contained these two sentences:

Hacksaw  tells the story of Desmond Doss, a conscientious objector who enlisted as a battlefield medic during World War II. Of course, any drama that Gibson directs pales in comparison to his own behind-the-scenes odyssey: the story of an odious individual who, after years on the outskirts of Hollywood, has somehow managed to fight his way back into the mainstream.

That’s right: Amy Zimmerman thinks that the story of a religious man who volunteered to serve as a combat medic despite refusing to carry a rifle and who saved 76 wounded soldiers by dragging them to safety under enemy fire by lowering them, one by one,  on a rope device he improvised on the spot, thus winning the Medal of Honor, pales in comparison to Mel Gibson’s PR problems.

Have some damn respect for those who did risked their lives incredible things so hacks like you can write garbage like that and be paid for it, you stupid, stupid fool. Continue reading

Ethics Quiz: The Fate of Rachel Dolezal

dolezaltoday

I hope you remember Rachel Dolezal, the former NAACP branch president who falsely claimed to be black, double-talked and lied about her racial origins, and was defended by the “race is just a social construct” crowd on the left, as part of the same ideological fantasy that holds that a man can be a woman by just deciding that she is one. Ethics Alarms discussed her strange story here, here, and here.

Following her 15 minutes of fame, Rachel was somehow unable to manage a book contract or a speaking tour, perhaps because she is a walking, talking Achilles heel for several beloved progressive myths, Now she’s jobless and living on food stamps, and facing foreclosure and expects to be evicted next month.

“There’s no protected class for me,” she told The Guardian. “I’m this generic, ambiguous scapegoat for white people to call me a race traitor and take out their hostility on. And I’m a target for anger and pain about white people from the black community. It’s like I am the worst of all these worlds…I do think a more complex label would be helpful, but we don’t really have that vocabulary. I feel like the idea of being trans-black would be much more accurate than ‘I’m white.’ Because you know, I’m not white.”

Of course, she is.

Dolezal says she’s been rejected for  over 100 jobs. She has had offers on the freak show circuit,  in porn and reality TV. But Dolezal is not uneducated or dumb. Surely there are many jobs that she could perform, and well.

Your Ethics Alarms Ethics Quiz Of The Day is this…

Would you hire Rachel Dolezal?

Continue reading

Fast Food Ethics: Subway’s Chicken TASTES Like Chicken—Isn’t That Enough?

OK, what's in this Teriyaki Sweet Onion Chicken sandwich? (Hint: It's a trick question...)

OK, what’s in this  Sweet Onion Chicken Teriyaki sandwich? (Hint: It’s a trick question…)

DNA researcher Matt Harnden at Trent University’s Wildlife Forensic DNA Laboratory, working out of  Peterborough, Ontario, analyzed six popular chicken sandwiches served at various fast food chains. Unadulterated chicken should have 100% chicken DNA, or close to it. Seasoning, marinating or processing meat  bring that number down some , so fast food  wouldn’t be expected to have a perfect score.

The chicken in the following sandwiches were tested: McDonald’s Country Chicken – Grilled,Wendy’s Grilled Chicken Sandwich, A&W Chicken Grill Deluxe,Tim Hortons Chipotle Chicken Grilled Wrap, Subway Oven Roasted Chicken Sandwich, and Subway Sweet Onion Chicken Teriyaki, which is made with chicken strips.

The lab tested two samples of five of the chicken meat fillings, and one sample of the Subway strips. From each of those samples, the researchers isolated three smaller samples and tested each of those. The scores were then averaged for each sandwich. The results? Continue reading

Comment Of The Day: “Would You Pay $15 An Hour To This Employee?”

Sylvia finger

The latest example of “How Not To Be Approved As An Ethics Alarms Commenter” comes from the pseudonymous “Joe Mama,” who wrote in response to the July 29, 2015 post about Sylva Stoet, an indignant ex-Penny’s employee (above) who took umbrage on Twitter at being asked to go home and change when she showed up dressed as shown to work in the “Career Department.”

“Note to the writer. Is it possible for you to write a blog without your opinion. That is how people would prefer it. You old sack of shit. You would think knee shorts are inappropriate. I agree with the ex employee. If that was in the career section, it should be changed.”

Notes:

1.  I wondered if it was necessary to specify in the commenting guidelines that calling the proprietor “You old sack of shit” in the commenting audition was not a recommended strategy.  That question has been answered.

2. No, it’s not possible for an essay on a blog about ethics not to contain my opinion. That’s the purpose of the blog. The better question is whether it is possible for alleged news reports by reporters on supposedly objective news sources to be free of the writer’s opinion. My opinion is, based on the current evidence, is that it’s possible, but increasingly unlikely.

3. Those “people” Joe alludes to who would prefer that a blog not contain opinion are also known as “people who don’t know what a blog is.” His suggestion is like recommending that I hold a dog show for people who think they are cats.

4. Of course knee shorts would be inappropriate; shorts are inappropriate for  most workplaces, especially in retail, unless the items on sale are shorts.

5. But it doesn’t matter what I think is inappropriate, but rather what then-17-year-old Sylva Stoel ‘s employer thought was appropriate, since Penny’s had as much authority to decide that short-shorts weren’t appropriate attire as I have deciding “You old sack of shit” is inappropriate comment discourse, especially from someone defending inappropriate workplace attire. Sylva’s response to that completely responsible exercise of the supervisor-subordinate relationship was a middle finger.

6. If Joe agrees with the ex-employee, I fervently wish him Sylva’s likely career path until she figures out that he’s an idiot.

7. Anyone who can decipher Joe’s last sentence, let me know. “If that was in the career section, it should be changed.” What’s “that”? What’s “it”? Is he saying that she should change her garb, since it was in the career section? That can’t be it: that’s the opinion he didn’t want to read.  Is he saying that since she showed up dressed like that, the name of the section should be changed, like to “The Inappropriate Workplace Dress Section”? Or is he saying that when an employee shows up dressed inappropriately for one section of the store,  she should be moved to another section to accommodate her fashion choices?

Joe’s not getting another comment published on Ethics Alarms on a prayer, and my opinion is that he should look elsewhere for an opinion-free blog…. the Moon, perhaps.

Candy Packaging Ethics: How Much Air Can A Candy Box Contain Without Being Deceptive?

Peeps Manufacturing

Stephanie Escobar is suing the makers of “Mike and Ike,”  claiming that it is misleading customers by filling nearly half the box with air rather than candy. She bought a box of “Mike and Ike” for  $4 at a Los Angeles movie theater, and was stunned  to find that  46 percent of the it  was filled air, what is known in the business as “slack-fill.”  She checked a box of Hot Tamale candy sold by the same company, and there was only 54% candy in that box too, disappointing her greatly.

Her suit argues candy maker “Just Born Quality” Confections is violating California’s false advertising law, unfair competition law and the consumer legal remedies act.

(This is a separate movie candy ethics issue from the apparently obscene $4 price, much on my mind since on my recent visit to the the theater to see “Fences,” a drink, hot dog and popcorn cost me $19. 85. Movies charge those prices to keep the prices of tickets down, and in the aggregate, that is better for consumers and the theater than charging 20 bucks for the movie and half as much for the junk food.)

Just Born vice president Matt Pye promised a vigorous defense to the “baseless allegations.”“Our products and labels comply with all FDA regulations and provide consumers with the information they need to make informed purchase decisions,” Pye said in a statement.

That rather ducks the issue, doesn’t it? How often have you been shocked that a container is mostly air? Many products, candy notable among them, have been reducing the size of the product sold rather than raising the price. That is fair enough, if one can see what one is purchasing. A box, however, doesn’t permit a consumer to see what’s inside. The argument that the labels are compliant isn’t the same as proving that it’s ethical to have a container that’s twice as large as the the contents require.

Fortunately, I’ve always hated Mike and Ike. AND Hot Tamale. But now I’m wondering about my Raisinettes…

____________________________

Pointer: ABA Journal

Unethical Websites, Unethical Publicity Campaign, Unethical Studio…Of The Month.

...but none for stupidity.

…but none for stupidity.

“Do what?”

“Sure, why not? What a great idea!”

As part of its marketing campaign for 20th Century Fox’s new  film “A Cure for Wellness,” the studio created and launched realistic websites for the Sacramento Dispatch, the Houston Leader, the Salt Lake Guardian, the New York Morning Post and  the Indianapolis Gazette. They included a graphic displaying the current weather , and above the above the story, the standard labels, such as  News, Business, Sports, Entertainment. None of these publications are real. None of them included any disclaimers or explanations.

They did contain fake anti-Donald Trump stories. One especially popular one among Trump haters on social media claimed that the President  was refusing  to provide California federal support  as 188,000 citizens were evacuated to avoid the Oroville Dam overflow. Sanctuary cities, you know.  Trump is so mean. Can we impeach him yet?

Eventually the sites and stories were discovered to be fake. When asked  about the strategy, a spokesperson for Regency Enterprises, the film’s  production company, explained that  “‘A Cure for Wellness’ is a movie about a ‘fake’ cure that makes people sicker. “As part of this campaign, a ‘fake’ wellness site healthandwellness.co was created and the company partnered with a fake news creator to publish fake news.”

Oh. Continue reading