Daily Life

Allied Against Consumers and Ethics: Google and the Sociopathic Businessman

/ Jack Marshall / 16 Comments

Today the New York Times extensively documents the unethical business strategy used by the owner of a web-based eyewear business.

After making the discovery that Google does not distinguish between positive and negative mentions of a business on the Internet, he resolved to treat complaining customers as badly as possible to encourage complaints about his company on consumer sites. I do mean “as badly as possible”: the Times relates the accounts of customers who received insulting phone calls, threatening mail, and other harassing and bullying communications from the entrepreneur, who uses multiple aliases. The method works well: since on-line diatribes, complaints and bad reviews have piled up over his poor service, outrageous conduct and often shoddy merchandise, the man’s business is booming. Its name consistently nears the top of Google’s search results when a potential customer types the name of his or her favorite eyewear designer and “eyeglasses,” sometimes placing higher than the designer itself. Continue reading →

Another Unethical TV Commercial: Twix Trivializes Lies, Infidelity

/ Jack Marshall / 9 Comments

Twix’s successful “Need a moment?” campaign has long based its humor on encouraging people to lie themselves out of various embarrassing predicaments. Though almost all of them portray men as stereotypical sexist creeps, they have generally been within acceptable limits of exaggeration for the sake of humor. Its recent ad, however, crosses ethical  lines by seeming to trivialize and even encourage infidelity, while claiming that the product can facilitate it. Continue reading →

Unethical Website: Hillbuzz

/ Jack Marshall / 8 Comments

Hillbuzz is the right wing website leading the charge to get Bristol Palin, who can’t dance a lick, voted as the best celebrity dancer on TV’s  “Dancing With The Stars” because, illogically enough, the site’s operators like her mother. Makes sense to me! Actually, it only makes sense in that I am familiar with how self-absorbed political fanatics on the Right and Left think, which is often inherently unethical. In this case, Hillbuzz thinks it’s reasonable to louse up the fun of a dancing competition and turn it into an expression of Tea Party power. Continue reading →

Unethical Quote of the Week: The Los Angeles Times

/ Jack Marshall / 11 Comments

“If you can’t handle such a minor inconvenience, perhaps you should stay on the ground.”

—The Los Angeles Times Editorial Board, in an editorial called “Shut up and Be Scanned,” dismissing the objections of travelers who find the gonad and breast-fondling patdowns now being used by TSA screeners embarrassing and obtrusive. Continue reading →

The Internet Censorship Bill and Escalating Abuse of Government Power: Why Do We Continue to Trust These People?

/ Jack Marshall / 4 Comments

Yesterday, the Senate Judiciary Committee unanimously approved a bill giving the U.S. Attorney General the power to shut down any website with a court order, if  he determines that copyright infringement is  “central to the activity” of the site.  It doesn’t matter if the website has actually committed a crime, and there is no trial, which means that the law is a slam dunk violation of the U.S. Constitution.  The Combating Online Infringement and Counterfeits Act (COICA) is a little goody bought by the lobbyists and PACs of Hollywood, the recording industry and the big media companies, to block the rampant internet file sharing that has cost them a lot of money in lost sales and profits over the past decade.

I am adamantly opposed to filesharing and the ethically dishonest arguments used to defend it, most of which begin with “Everybody does it.” I sympathize with the artists whose work is being stolen, and the companies who have complained to Congress. But all the strong condemnation of filesharing by lawmakers and corporate executives doesn’t change a central fact: the Constitution says you can’t do what COICA allows. It says this in at least two places: the First Amendment, which prohibits government interference with free speech, and the Fifth Amendment, which decrees that property can not be taken from citizens without Due Process of Law. A law that lets a government official just turn off a website without a hearing or showing of proof? Outrageous. and unconstitutional. Continue reading →

Unethical Lawsuit Files: The Golfer and the Diner

/ Jack Marshall / 13 Comments

The tort system  evolved to ensure that those injured by the recklessness, maliciousness or negligence of others can enlist the courts and juries to help them be made whole. It presumes, but, sadly, does not require, a measure of fairness, proportion, personal responsibility, forbearance, prudence, empathy, and common sense, as well as a lack of greed.

Two recent lawsuits, involving a golfer and a diner, illustrate how an otherwise good system can be used unethically.

First, the Diner: Continue reading →

Ethics Call To Arms: Fight the “Fuck You!” Culture

/ Jack Marshall / 10 Comments

“Every action done in company ought to be with some sign of respect to those that are present.”

This was the very first edict in the list of civility rules memorized by George Washington as a child, rules that shaped his character and significantly influenced not only his life and career but the fate of America. Like most of Washington’s 11o rules, the first has universal and timeless validity, pointing all of us and our culture toward a society based on mutual respect, caring, empathy, and fairness.

Recently, however, there has been a powerful cultural movement away from George’s rules and the culture of civility that they represent. Rudeness has always been with us, of course, and public decorum has been in steady decline since the Beatniks of the Fifties, to the point where it is unremarkable to see church-goers in flip-flops and airplane passengers in tank-tops. Something else is going on, however. Like the colored dots of paint in a George Seurat painting, isolated incidents and clues have begun to converge into a picture, and it is not one of a pleasant day in the park. I believe we are seeing a dangerous shift away from civility as a cultural value, which means that we are seeing a cultural rejection of ethics. The past two weeks have presented damning evidence that this true. Continue reading →

Compassion Deficit Alarm: D.C. Area Shoppers vs. The Salvation Army

/ Jack Marshall / 12 Comments

The Christmas holidays are fast approaching, and that means that one of the nations oldest and most dedicated charities, the Salvation Army, will have representatives standing in the cold on street corners and in front of stores, ringing their bells and asking for you to throw a contribution in the bucket. The holiday season is when the Salvation Army, like all charities that assist the poor, receives the bulk of its donations, since so many people who are too self-absorbed to think about others during the rest of the year are transformed, like Ebenezer Scrooge, by the spirit of the celebration.

In the Washington, D.C. area, however, the Giant Foods grocery store chain has announced a severe cutback on the times when  Salvation Army recruits will be permitted to solicit on the premises. Instead of bell-ringing six days a week from 10 a.m. to 8 p.m. during the holidays, the Salvation Army (and other charitable groups) now will be limited to six days in November and six days in December, for just four hours at a time.

“In order to best serve our customers, and not hinder their shopping experience, it is necessary that we operate within established guidelines,” said Giant Foods spokesperson Jamie Miller in a statement released by the company. Translation: “Our customers complained, and profits are tight. Shoppers come first; those who don’t have the money to shop are not our concern.”

Let me tell you: if you think people ringing bells “hinder the shopping experience,” try shopping for food when you have no money. Now that’s what I call a hindrance. Continue reading →

First Necklaces, Now Literary Magazines: On the Civility Deathwatch

/ Jack Marshall / 6 Comments

Public civility is clearly on its deathbed.

As if it wasn’t bad enough to have a pop diva proudly wearing jewelry that says “Fuck You” to the world (see previous post), now it appears that gutter discourse is considered acceptable under the banner of one of America’s most distinguished  literary magazines, The Atlantic Monthly.  From the magazine’s online site: Continue reading →

More Unethical Anti-Dog Slander by The Daily Beast

/ Jack Marshall / 12 Comments

It is odd that a news website called “The Daily Beast” is engaging in an ongoing effort to misinform and frighten the public regarding dogs. Someone—publisher Tina Brown perhaps?—in The Daily Beast’s lair must have been badly frightened by a puppy at some point in his or her life, leading to an irrational fear of dogs and mind-blowing ignorance regarding them. Earlier this year, the site published two unhinged calls for the eradication of  anything resembling a pit bull by a writer whose pet was attacked by one. At the moment, The Daily Beast features a gallery with the ominous title “39 Most Dangerous Dog Breeds” that had to be assembled by some one who has seldom seen a real dog, much less owned one. On the home page, the feature is placed under the heading, “Beware of the Dog.”

The criteria for the ranking is completely mysterious—several of the breeds listed, for example, have exactly one attack attached to them. The gallery itself is riddled with errors and is actually quite funny, if one knows anything about dogs at all. In addition to being careless and incompetent, the feature is dishonest, and seems to be calculated to make people irrationally frightened of dogs, when in fact the relationship between human and canines is one of life’s great and fortunate pleasures. Continue reading →