“Never apologize…It’s a sign of weakness!” is one of John Wayne’s many famous quotes from the characters he portrayed on film, though no one ever wrote a song about it like Buddy Holly did after he watched “The Searchers” and couldn’t get “That’ll be the day!” out of his head.
The line was given renewed life when NCIS leader Jethro Gibbs (Mark Harmon) repeatedly cited it to his team of investigators on the apparently immortal CBS procedural “NCIS,” as he taught them about life, their duties, and ethics. “Never say you’re sorry…It’s a sign of weakness!” is #8 (on some lists, #6) among 36 “Gibbs’ Rules” that include “If it seems like someone is out to get you, they are” (#30) and “Never date a co-worker” (#14).
Once, not very long ago, I regularly referenced #8 in ethics seminars as one of Gibbs’ worst rules when I discussed “Dr. Z’s Rules,” social scientist Philip Zimbardo’s tips for girding oneself against corruption in the workplace. One of the points on that list is,
“Be willing to say “I was wrong,” “I made a mistake,” and “I’ve changed my mind.” Don’t fear honesty, or to accept the consequences of what is already done.“
I would tell my students that Gibbs and the Duke were wrong, that apologizing for wrongdoing is a sign of strength and integrity, signalling to all that you have the courage and humility to admit when you were wrong, and to move forward.
Then came the advent of social media bullying and Twitter lynch mobs, and I saw how I had underestimated the noodle-content of the spines of politicians, celebrities, CEOs, and others… Continue reading