Ethics Alarms Awards: The Worst of Ethics 2014

Ethics Alarms Awards Update: Let Us Not Forget “The Most Unethical University Of 2014,” and The Most Unethical Ethicist Who Helped Make It That Way

/ Jack Marshall / 18 Comments
The unethical ethicist.

The unethical ethicist.

I finally completed the 6th Annual Ethics Alarms Awards for the Worst of Ethics yesterday, longer and more nauseating than its five predecessors, and also, as I realized when I awoke with a jolt at dawn this morning, more incomplete.

Somehow, I managed to omit two important and prominent awards that were in my notes but managed to elude me when I was preparing the final version. Here they are: I’ll be adding both to the official awards posts today:

Most Unethical University and Worst Academic Scandal of the Year:

The University of North Carolina and its incredible fake courses scheme that for 18 years between 1993 and 2011 allowed more than 3,100 students, 47.6 percent of them athletes, to enrolled in and receive credit for  classes that did not exist.

Least Ethical Ethicist

Prof. Jeanette M. Boxill, a philosophy professor and senior lecturer on ethics  who ran the University of North Carolina’s Parr Center for Ethics, and who somehow decided it was ethical to steer U.N.C.  into fake classes to help them maintain their eligibility with the National Collegiate Athletic Association, and actively worked to cover up the scam. Among other aspect of her participation, Boxill  helped players write papers, which the official university report on the conspiracy characterized as stepping across the line of permissible conduct.

Ya think??

The Chronicle of Education article about Boxill’s participation suggests that she rationalized helping the athletes graduate as “the ethics of care,” and a colleague says that she may have “often let her heart guide her.” Her heart guided her to allow students to acquire a degree that misrepresented their academic work to the world, and to perpetuate and further corrupt the already corrupt system of college athletics? Wow. For an ethics professor, she had a remarkably ignorant and unethical heart. She has,blessedly, been fired, and is appealing the decision.

I wonder on what grounds? I don’t think even The Saint’s Excuse (Rationalization #13 on the Ethics Alarms List) applies to her conduct.

Oddly, Though Ethics Alarms Had Already Named Comcast “Corporate Asshole Of The Year,” The Company Felt It Had Something Left To Prove…

/ Jack Marshall / 8 Comments

ernestine

I really don’t understand this at all. In October, when the viral story of how Comcast managed to get a customer fired from his job for insisting that the communications giant address his legitimate complaints, I wrote:

I have never heard of even one customer of any company losing his job as a consequence of that company’s refusal to address legitimate complaints. That is why Comcast gets its Corporate Asshole of the Year award early. Nobody’s going to top this.

Yet amazingly, Comcast has managed to have yet another tale of atrocious service and customer abuse get widespread publicity. This video, by YouTube exhibitor Sweetlethargy, tells the whole  jaw-dropping story:

In any normal consumer setting, a customer able to prove that he was  induced by a company representative to purchase a service under false pretenses would immediately receive an apology, and the service promised for the price offered. In this case, however, as you can see in the excruciating video, Comcast’s reaction is, “Sorry, we won’t honor what you were told.” Translation: Screw you. Sue us. Good luck with that.

The is reminiscent of the running gag that was once famous on “Rowan and Martin’s Laugh-In,” the chaotic Sixties comedy show, in which comic Lily Tomlin would play a cruel, smug, nasal-voiced and snorting Bell telephone operator named Ernestine (above). Her specialty was telling infuriated customers who were receiving rotten telephone service that their complaints were futile. “We don’t care. We don’t have to care. We’re the telephone company!” she’d say.

Apparently this is Comcast’s attitude. Horror stories about Comcast service are all over the internet and social media, and heads aren’t rolling, the Board isn’t screaming, press releases aren’t issuing, and documented customer abuse keeps turning up. The company has nurtured a culture of carelessness, callousness and arrogance, and apparently believes that its services are too essential to suffer significant consequences.

What have you heard about Bell lately?

__________________

Pointer: Fark

Early Ethics Alarms 2014 Award: The Corporate Asshole Of The Year Is….Comcast

/ Jack Marshall / 12 Comments
Yeah, just try getting Comcast to fix your service issues, and you may find out exactly what it cares about, when you get your severance paycheck...just ask Conal O"Roarke.

Yeah, just try getting Comcast to fix your service issues, and you may find out exactly what it cares about when you get your severance paycheck…just ask Conal O”Roarke.

I don’t want to spoil the suspense or anything, but when a company gives a customer horrible service, keeps botching its attempts to address it, and then calls the customer’s employer about the persistence of his complaints, getting him fired as a direct result, attention, as Mrs. Willy Loman memorably said, must be paid.

Here is the whole awful story, as first described in Consumerist.

Conal O’Rourke  subscribed to Comcast in early 2013.  The company charged him, he says, for set-top boxes that hadn’t been activated; some of his bills were not being delivered as well, because they had his name wrong on the account. He met with a Comcast rep in May who said all would be resolved. It wasn’t. The problems got worse. In addition to still being charged for unactivated devices in his house, Comcast charged him twice for an additional  modem he did not have.

He decided to to cancel his service from these bozos in Oct. 2013,  but says a Comcast rep convinced him that the billing issues would be resolved and that he would get free DVR service and The Movie Channel for three months as compensation. I’ve been there, with DirecTV…except that my satellite service actually did what it said it would. Not Comcast, apparently. It sent Conal O’Rourke about a dozen pieces of equipment that he never ordered and didn’t want–DVRs, modem, standard boxes other stuff—and billed him $1,820 for it. Continue reading →