incompetence

KABOOM! United Air Lines. Unethical. Incompetent. Stupid. Insane. Unforgiveable. [UPDATED]

/ Jack Marshall / 121 Comments

Just read this, which goes with the video.

Quick summary: a United flight supervisor came on board a sold-out flight and demanded that four seated passengers leave the plane  so four United employees could take their seats. Four passengers were chosen at random, and one, an older man, refused. Police were called and he was beaten and forced off the plane.

Really.

It’s hard to type with all these brains from my head explosion on the keyboard, but…

1.  No business that treats customers like this deserves to stay in business.

2. Any solution would have been better. Anything. Charter a flight for the United employees. Pay 10,000 bucks per passenger as incentive. Offer a lifetime ticket. That the united employees couldn’t come up with a less abusive and disrupting solution shows terrible training, terrible judgment, and a terrible corporate culture.

3. I am stunned that no passenger, when the older man who refused to go began to be abused by the police, stepped forward to take his place. I would think that would be an obvious response. Can we all pledge here and now that before someone is dragged screaming of a flight we are on, we’ll step forward and give up our seats?

4. I have to travel a lot for my business, but I will move heaven and earth not to have anything to do with United.

5. The carrier should pay dearly for this.  It is inexcusable.

More accounts: New York Times, Hot Air, Vox, NPR, FOX6Now.com, The Gateway Pundit, neo-neocon, Boing Boing, View from the Wing, Raw Story, Fox News Insider, CBS Chicago, , Guns & Money, The Federalist, IJR, FOX31 Denver, AOL, Instapundit, Axios, Eschaton , Mediaite, The Ring of Fire Network, View from the Wing, BGR, Mashable, CBS Pittsburgh, The Daily Caller and Outside the Beltway

And this, from Hit and Run at Reason:

While United’s customer service policies in this case are clearly heinous and absurd, let’s not forget to also cast blame on the police officers who actually committed the brutality on United’s behalf. NPR reports that the cops attacking the man “appear to be wearing the uniforms of Chicago aviation police.”

While there may be something to be said for the ability for private businesses to summon the help of the police to remove people from their premises if they refuse to leave peacefully and their presence is unwanted, there is no excuse for the police to cooperate when the reason their presence is unwanted is not “causing a disturbance” or being violent or threatening to other customers, or stealing goods or services, or doing anything wrong at all, but rather wanting to peacefully use the service they legitimately paid for.

Shame on both United for calling the cops on a passenger to make the lives of their employees and business easier, and shame on the police for having any part of it.

[UPDATE: According to A.P., others may agree with the above; “Chicago aviation department says officer involved in dragging man off United flight placed on leave,” A.P. tweets.]

 

A Facebook Case Study In How People Cripple Their Ability, And Ours, To Make Ethical Distinctions

/ Jack Marshall / 40 Comments

I inadvertently stumbled over a provocative Facebook post by a friend of a friend of a friend. My friend is a principled and intelligent liberal: apparently I stumbled on to a chain where each link was a little more detached from reality and reason.

The stranger’s post involved the story from two weeks ago, in the aftermath of the collapse of a crucial  highway bridge in Atlanta. Investigators found the the collapse was caused by a fire.There were no deaths or injuries caused by the fire and the explosion it sparked , but i  severed the vital roadway that runs north-south through downtown Atlanta and carries 250,000 vehicles daily, City Fire Department investigators arrested three homeless people on suspicion of involvement in the fire. Eventually only one was charged:  Basil Eleby, a homeless man, was arraigned on charges of first-degree arson and criminal damage to property. He had many previous drug and assault arrests, according to Fulton County jail records.

To this my friend’s friend’s friend—his name doesn’t matter—responded,

Three people are now under arrest for the fire that led to the freeway collapse in Atlanta – 3 homeless people. I predicted this. But rather than seek out revenge on these 3 for the tremendous inconvenience they’ve caused, can we take a moment to realize that no person reading this has ever known the reality of sleeping under a bridge. None of us have been compelled to light a fire under that same bridge in order to keep our bodies warm.

And can we please have a conversation about funding mental health for the homeless? And can we please have a conversation, not based in shame, not based in revenge, about getting homeless people off the street?

Yes, these 3 folks have done something that has inconvenienced many people. Lighting that fire is something they have probably done countless times before. Can we take this as an opportunity to deal with the real problem? It gives me no satisfaction that the person charged with the worst of this situation will have his homelessness solved by a jail sentence.

Now, I’m sure this individual is a really kind, compassionate individual. I’m also sure he’s the kind of person who is always saying things like “Why is anyone going hungry in the richest country in the world?” to the vigorous head-nodding of his friends, and his friends’ friends. (I am willing to bet money that he was a passionate Bernie Sanders supporter; probably Occupy Wall Street too.) This kind of statement, however, is policy and ethics static. It literally makes people stupid, and leads them away from useful, objective, dispassionate analysis, not towards it.  It is an irresponsible Facebook post.

Of course, it is also flagrant virtue-signalling and grandstanding. Now everyone knows that this guy is oh so compassionate and such a good Christian, who rejects revenge, and wants us to apply the Golden Rule to the poor and the weak. Applause, please. Yes, you’re a wonderful human being. Unfortunately, thinking like this impedes policy solutions to problems, by simplifying them and dumbing them down into their most emotionally distracting components, while pretending that hard truths don’t exist. Continue reading →

In Kansas, A High School Ethics Train Wreck: An Unqualified Principal, Unethical Students, And A False And Dangerous Lesson About Consequentialism

/ Jack Marshall / 106 Comments

Why are these students smiling sweetly? Because they sent the message to their teachers to be wary; after all, there’s a lot of dirt on the internet…

Ugh.

Seemingly every one is cheering the Pittsburg High School (Kansas) students on the school paper who investigated their newly hired principal, found her credentials to be dubious, and forced her to resigned from her $93,000-a-year job. You can read the story here and here.

For the purposes of Ethics Alarms, I’m not interested in the principal at all. What matters here is that journalists, teachers, TV talking heads and everyone else commenting on the story are proving themselves ignorant of basic ethical principles, like the fact that conduct that happens to result in something desirable doesn’t make the conduct appropriate if it wasn’t ethical at the outset, aka “consequentialism leads to bad lessons and bad ethics,” and “the ends justifies the means.”

From the article:

“Pittsburg journalism adviser Emily Smith said she is “very proud” of her students. “They were not out to get anyone to resign or to get anyone fired. They worked very hard to uncover the truth.”

Emily Smith is too incompetent and ethically confused to advise aspiring student journalists or any other students. The students “wanted be assured that she was qualified and had the proper credentials,” according to the student editor of the paper. That’s not their job, their duty, or their business. They aren’t journalists; they are students learning about journalism. Determining if the new principal was qualified was entirely the responsibility of the the Pittsburg Board of Education, which botched its job and approved hiring the principal at its meeting March 6. That the students did the due diligence the Board failed to do is being used as cover by the Board: Everything worked out because of these great students, who we have educated so well!

Wrong. Unbelievably wrong. Dangerously wrong.

What’s going on here? Continue reading →

“We’re Environmentally Conscious, So Buy Our Cereal!”

/ Jack Marshall / 9 Comments

And if you are really just cynical, reckless virtue-signalling grandstanders? How good does that make your cereal?

General Mills, the company that makes Honey Nut Cheerios, launched a creative campaign to raise awareness about declining bee and other pollinator populations in the U.S. and Canada, or, perhaps, to sell more cereal. Which do you guess it is? I’m stumped!

The company gave away 1.5 billion allegedly bee-friendly wildflower seeds attached to its Honey Nut Cheerios boxes. urging consumers to plant the seeds in their backyards and community spaces. More wildflowers, after all, will mean more food and shelter for our stressed honeybee population. There is a real problem to address here: honeybees and the honey industry are threatened. From April 2015 to April 2016, beekeepers lost 44 percent of their honeybee colonies.  The U.S. Agriculture Department says that it was the second year in a row that beekeepers lost as many bees during the summer as they did during the winter. Of the 47 species of bees native to the U.S. and Canada, the International Union for the Conservation of Nature says more than a quarter face a risk of extinction from pesticide poisoning, climate change, disease and habitat loss.

But General Mills doesn’t really care about honey bees. If it did, it would have put some thought into its promotion. No, all it was doing, like most companies when they advertise, is counting on the cognitive dissonance scale to do its magic:

It works every time. See, environmental sensitivity is at the top of the scale. So are flowers: who doesn’t like flowers? Below the zero mark for a lot of people are empty calorie breakfast cereals and big consumer corporations. Dr. Leon Festinger, who developed the scale more than half a century ago, showed through his research that when something we place high on the scale is associated or linked to something low on the scale, the low item naturally rises in our esteem. (The higher-placed things will drop, too; the process reduces dissonance, the inate human difficulty of holding two inconsistent values.) This is why candidates for office recruit celebrities and sports figures to endorse them, as if Tom Brady or Rihanna have any more expertise about government and politics than the average 7-11 clerk. This is also why the news media and Democrats keep “linking” President Trump to Russia without any evidence whatsoever—to drive him down on the scale. Continue reading →

Comment of the Day: “From The Ethics Alarms “Res Ipsa Loquitur” Files: Now THAT’S An Unethical TSA Patdown”

/ Jack Marshall / 9 Comments

The post about the TSA agent’s excessive “patdown” of a young boy, caught on video, prompted spirited debate with many high quality comments.

Before presenting John Billingsly’s COTD, let me note up-front two of John’s points that I disagree with. First,while refusing to follow an illegal order is mandatory, the fact that one is given an order to do something unethical—and this patdown was unethical—does not reduce the responsibility to refuse if the harm to another is clear, obvious, and objectively unjust, as in this case. Second, everyone involved in a wrongful act is accountable, from the top of the chain of command to the bottom. I also have a third and fourth, but I’ll let others cover those.

Here is John Billingsley’s Comment of the Day on the post, From The Ethics Alarms “Res Ipsa Loquitur” Files: Now THAT’S An Unethical TSA Patdown:

According to a report at Dallasnews.com, “Afterward, the TSA officer was instructed by his supervisor, who was observing, to complete the final step of the screening process.” My emphasis added. This suggests to me that the agent himself was going to break procedure and omit “the final step” of the screening process, which I believe to be the genital grope, until he was directly ordered by his supervisor who was there in person to do it.

I understand the “just following orders” issue per the Nuremberg Trials. It looks like he was going to disobey the order (procedure) until he received the direct order from his supervisor. I don’t think there are many low level employees who would immediately disobey a direct order of a supervisor in that situation. When you are a grunt at the bottom and your boss tells you to do things the way you have been taught to do them, it is going to be very difficult to make the decision to disobey.

Continue reading →

Portrait Of A Really, Really Stupid Ethics Train Wreck

/ Jack Marshall / 13 Comments

This is the incredibly ridiculous United Airlines/dress code/ leggings story. I don’t want to write about it: there are no good guys, lots of miscreants, and I have a well-earned bias against United already.

Fortunately, the travel site One Mile At A Time did a thorough and ethically astute analysis, here, ending like this:

I see non-revenue passengers asked to follow different rules nearly every time I fly — you probably do too. Nothing about two non-revs being asked to change clothes and/or take a later flight is shocking or newsworthy or even interesting to anyone with an ounce of perspective.

Exactly: not even interesting. So how did this become a hot story on cable news and social media? Well..

1.  Two employees of United didn’t follow company policy regarding proper dress when they fly free. They were Wrong.

2. A family behind the two employees in line and who didn’t understand what was happening leaped to conclusions, and made their daughter change what she was wearing too, completely unnecessarily. They were Wrong.

3. A prominent  publicity-seeking social justice warrior, Shannon Watts, was an observer of all this, and began furiously tweeting, misrepresenting what was going on, and claimed that United was engaged in sexist and discriminatory conduct, when it was not.  She was Wrong.

4. United’s Twitter team responded by referencing the §21 of the company’s Contract of Carriage, stating that passengers can be denied boarding for being “barefoot or not properly clothed”. This was confusing, since that provision had nothing to do with why the two non-revenue passengers were told to change. Typical of the crack United staff, however. Incompetent. Also Wrong. Continue reading →

From The Ethics Alarms “Res Ipsa Loquitur” Files: Now THAT’S An Unethical TSA Patdown

/ Jack Marshall / 119 Comments

Fire that guy. Just fire him. Or suspend him without pay for a good long time.

No, on second thought, fire him.

There is no excuse for this, just reasons. The main reason is that the TSA agent is being an asshole, if not a pervert. I am patted down a lot—as an adult, wearing a suit. This is a kid in a T-shirt and shorts. What is he supposed to be hiding? No child should be subjected to this indignity, and no parent should have to stand by and endure it.

The mother who took the video  complained that her family was”treated like dogs” and forced to miss a flight during an extensive security check, according to her Facebook post:

We have been through hell this morning. They detained Aaron for well over an hour at DFW. (And deliberately kept us from our flight… we are now on an alternate) We were treated like dogs because I requested they attempt to screen him in other ways per TSA rules. He has SPD and I didn’t want my child given a pat down like this. Let me make something else crystal clear. He set off NO alarms. He physically did not alarm at all during screening, he passed through the detector just fine. He is still several hours later saying “I don’t know what I did. What did I do?” I am livid. Please, share… make this viral like the other children’s videos with TSA… I wish I had taped the entire interchange because it was horrifying. We had two DFW police officers that were called and flanking him on each side. Somehow these power tripping TSA agents who are traumatizing children and doing whatever they feel like without any cause, need to be reined in.

Continue reading →

The False Lesson Of The GOP Failure To Replace Obamacare

/ Jack Marshall / 25 Comments

“They called off the Charge of the Light Brigade, the incompetent fools!”

Ethics Alarms feels obligated to state what should be obvious, but increasingly is not, as abuse is heaped on the Republican House and President Trump for failing to be able, for now at least, to agree on a replacement/repeal/fix for the Affordable Care Act, “Obamacare” its close friends….enemies too, come to think of it.

The headlines on stories all over the web describe the lack of a GOP bill are brutal:The failure of the Republican health care bill reveals a party unready to govern (Vox)…Republicans Land a Punch on Health Care, to Their Own Face (New York Times)…Inside the GOP’s Health Care Debacle (Politico). Those are the nicest ones. The conservative media’s headlines are even more contemptuous. This only reflects how much the prevailing delusion on the Left and by extension the Left’s lapdog media and punditry, has infected political common sense, leaving a Bizarro World* sensibility about what ethical governing is about.

It may be futile to point this out from this obscure corner of the web, but hell, I’m a fan of quixotic endeavors: the House health care bill was a bad bill. Virtually everyone who examined it thought so. If the thing had somehow been passed by the Senate (it wouldn’t have been, so this meltdown just got all the abuse and gloating out of the way early) and signed by the President (who admits that he has no idea what a “good” health care system would be), it would have thrown millions of lives and the economy into chaos. It isn’t responsible governance to pass bad laws. (Why is it necessary to even say this?) It’s irresponsible. The Republicans wouldn’t show they were “ready to govern” by passing an anti-Obamacare bill that made a bad mess messier; they would have shown that they were fools, reckless and incompetent.

You know: like the Democrats when they passed the Affordable Care Act. Continue reading →

And The Obamacare Ethics Train Wreck Rolls On…

/ Jack Marshall / 48 Comments

Barack Obama’s legacy is a series of ethics train wrecks of remarkable and depressing longevity. The oldest of them, the Obamacare Ethics Train Wreck. may never stop rolling, leaving destruction in its wake forever..

Observations:

1.   It is clear that the Republicans will not be able to repeal, undo, repair or reinvent Obamacare, aka The Affordable Care Act, consistently with their rhetoric and the wishes of the thoroughly messed-up law’s abundant critics. The many bills passed by the GOP-controlled House to that end during the Obama Administration were grandstanding only: they passed because there was 100% certainty they would be vetoed. Now that such bills actually risk becoming law, Republicans are, reasonably enough, not willing to take the leap into the void.

2. The President has told Congress that if they are not prepared to deal with the repeal and replacement of the ACA now, he will move on to other priorities.  This is entirely responsible, both politically and pragmatically. Passing a sweeping law in haste that will affect millions of Americans would be irresponsible.

3. This means, of course, that the President’s campaign pledge to repeal Obamacare and replace it with something “great” “on Day One” was nonsense. On one hand, it was reasonable for him, or anyone, to assume that after seven years of complaining the party’s legislators had a viable plan ready to replace the affordable Care Act. On the other, it was dishonest to make such a pledge without ascertaining with certainty that what Candidate Trump was promising was within the realm of possibility. “Day One” is obvious hyperbole, but anyone making such a statement must assume that it will  be widely interpreted as “before the next Ice Age,” and thus should not be uttered unless the pledge can be fulfilled eventually. Continue reading →

Unethical Presidential Tweet Of The Month

/ Jack Marshall / 17 Comments

Ugh.

Hip hop artist Snoop Dogg is desperate for some publicity, I guess, so why not troll President Trump?  He’s issued a music video of the song  “Lavender,” in which a Trump-imitating actor in clown makeup is sort of assassinated by the singer. This is art. It poses no threat to the President. Tasteless? Ugly? Provocative? You decide. Whatever you decide, however, the President’s tweet is factually wrong. Ken White explains at Faultlines:

This is all nonsense…First Amendment analysis isn’t mathematics, but it’s not philosophy, either. The rules, and how they have generally been applied, are knowable. The rules for whether a statement can be taken as a criminal threat against the President have been clear for 47 years, since Vernon Watts talked about putting LBJ in the sights of a hypothetical rifle. The rules governing claims of “incitement” are even clearer. Unless Snoop Dogg’s video was intended to produce, and likely to produce, imminent lawless action, or was intended as and objectively understandable as a sincere expression of intent to do Trump harm, it’s not criminal. Period. This is not a close or ambiguous call.

Correct. Now, as regular readers here know, I have an abundance of tolerance for the President’s tweeting. It’s not dignified, and it undermines his authority and dignity, and it embarrasses the government and degrades the office. Most of the tweets, however, are just stupid.

This one, however, misstates the law, and, as White points out, the President is sworn to protect the laws of the United States. You don’t protect them by misrepresenting them, or by miseducating citizens who are just as ignorant of the law as the President is.

This can’t be put off any longer: if he is going to keep tweeting, the President’s tweets have to be vetted by a lawyer.

NOT this one, though.