Lynn McKain

Comment of the Day: “The Compassion Bullies Strike Again!”

/ Jack Marshall / Leave a comment

Beware that slippery slope!

Ethics Alarms is blessed with an unusually wise, articulate, philosophically diverse and often cantankerous readership. One of the luxuries this affords me as that I do not have to raise every single relevant issue in an ethics commentary, because I can be reasonable certain that a commenter will raise it, often with a perspective that I had not considered. Among benefits, this keeps my posts from being even longer than they already are. An example of this phenomenon  is this comment from Mike Martin, on yesterday’s post regarding the family that bullied US Air into refunding non-refundable tickets because the mother was diagnosed with Stage 4 breast cancer. My first draft of the post had discussed the important  issue Mike raises, but I decided to stick to the main topic, the conduct of the Compassion Bullies.

Here is his Comment of the Day, on “The Compassion Bullies Strike Again”:

“The question now is: how does US Air like its position on the proverbial slippery slope? Continue reading →

The Compassion Bullies Strike Again!

/ Jack Marshall / 10 Comments

(I know everyone is going to hate this.)

"Be compassionate, damn you!!! This thing is loaded"

Having a terminal illness does not justify bullying corporations into waiving fair and valid contracts, and using the media and public opinion to extort money out of companies that they have no obligation to surrender is unethical.

Sorry. But it’s true.

US Air has capitulated to a classic example of compassion bullying and agreed to refund the non-refundable airline ticket Lynn McKain purchased as part of a family vacation to Belize. This occurred after the McKain family sicced the media on the airline when a recurrence of breast cancer caused Lynn to cancel the trip on doctor’s orders. She requested a refund based on her misfortune, although there was nothing in the deal that suggested that there were exceptions to the ticket’s non-refundable features. Then, after the airline politely declined to waive the terms the McKain’s had agreed to in order to pay discounted ticket fees, the family alerted the media, with predictable results. There were heart-wrenching stories about McKain’s cancer treatment, making out the airline as an avaricious, mean-spirited cabal of inhuman monsters.

Finally, the airline gave in. It had no choice; the media and the McKain’s would keep the pressure on, making the episode a full-fledged public relations catastrophe, unless it did. The Compassion Bullies won, as they almost always do. Don’t think for a moment that this is good triumphing over wrongdoing, however. It is the opposite. Continue reading →