United Airlines

A Cruel And Stupid Flight Attendant, A Dead Puppy, And A Plane Full Of Sheep

/ Jack Marshall / 56 Comments

The puppy passenger, before and after the flight. Guess the ventilation wasn’t so good after all…

I shouldn’t have to write very much about the ethics of the United flight attendant who forced a passenger to place the soft carrier containing her French bulldog puppy into the overhead compartment, where it was found dead after the flight. She is an idiot. She is incompetent. She was badly trained, and has no understanding or compassion for animals.

That’s easy.

Now the flight attendant is saying that she didn’t know that there was a live animal in the bag. Right.

No, I am reopening the blog, which I thought was finished for the night, to condemn the owner of the dog and every single passenger who was aware of what was going on. I am usually dubious about those who second guess bystanders who don’t interject themselves into abusive situations, but in this case, I am shocked and disgusted that no one, including the owner, made a firm stand against this obvious animal cruelty. Passengers were tweeting about how horrible it was that the puppy was being stuffed in the overhead bin. Barking could be heard during the flight. Yet not one person on board had the courage, integrity and character to stand up and forbid this abuse.

One passenger named June Lara tweeted about the incident, writing in part,

“I sat behind the family of three and thought myself lucky – who doesn’t when they get to sit near a puppy? However, the flight attendants of flight UA1284 felt that the innocent animal was better off crammed inside the overhead container without air and water. They INSISTED that the puppy be locked up for three hours without any kind of airflow. They assured the safety of the family’s pet so wearily, the mother agreed.

There was no sound as we landed and opened his kennel. There was no movement as his family called his name. I held her baby as the mother attempted to resuscitate their 10 month old puppy. I cried with them three minutes later as she sobbed over his lifeless body. My heart broke with theirs as I realized he was gone.”

Forget the virtue-signaling: I’m not impressed with your broken heart. Why didn’t you protest? Why didn’t you, or someone, call 911 and tell the police that someone was torturing a dog on a United flight? Why didn’t you stop what you knew was wrong? Continue reading →

Confounding Update To The United/Tahera Ahmad/Diet Coke Episode

/ Jack Marshall / 10 Comments

Question_markWhen I posted with disgust on the Tahera Ahmad story (a Muslim-American woman who reported on Facebook that she was discriminated against by a stewardess and subjected to verbal abuse by a passenger on a United Airlines flight, and that no passengers came to her aid of defense), I noted that the facts seemed hard to believe, and that my commentary was based on a presumption that the account was true without knowing whether they were.

Now there have been two developments that provide additional perspective on the incident, and no enlightenment whatsoever.

First, United announced that it has investigated the incident, and fired the flight attendant. This would suggest that Ahmed’s account had at least some validity…or that the flight attendant got a fat settlement as United fired her to avoid a public relations battle with Muslim groups.

Second, this was posted on FlyerTalk Forums: Continue reading →

TSA’s Incompetence: Combining David Brooks’ Scandal-Free Fantasy With United’s Anti-Soda Can Policy For Muslem Passengers

/ Jack Marshall / 8 Comments

mashupmonday

Now we have this:

Washington (CNN)Airport screeners failed to detect explosives and weapons in nearly every test that an undercover Homeland Security team conducted at dozens of airports, according to an internal investigation.

The Transportation Security Administration found that “red teams” with the Department of Homeland Security’s Office of the Inspector General were able to get banned items through the screening process in 67 out of 70 tests — 95% — it conducted across the nation.

In other words, since those deadly Islamic terrorists can easily smuggle explosives and weapons on board United flights (or any others), it’s really silly to rob them of the pleasure of sipping a Diet Coke from a freshly opened can as they wait to send everyone to Allah.

In more words, all of the hundreds of thousands of hours, pointless inconvenience and hassle, emptying of pockets, taking off of shoes and belts, moving laptops in and out of bags, showing IDs and boarding passes, as well as the occasional intrusive and unpleasant feel-up pat-downs by strangers wearing rubber gloves that have been inflicted on air passengers (like me) have been stupid, useless, and as effective at keeping airplanes safe as being checked by a blind marmoset with a divining rod.

Of course, David Brooks wouldn’t call the TSA’s gross failure an example of inexcusable incompetence, lack of oversight and breach of trust a scandal either, because it doesn’t involve sex (well, at least in most of the patdowns)  or criminal acts, and is the responsibility of Barack Obama, whose administration is amazingly scandal-free, so this can’t be a scandal by definition.

I beg to differ. The stunning incompetence and lack of competent management, accountability (watch: nobody will be fired for this) or oversight exemplified by this latest fiasco is an ongoing scandal of the worst kind, one of many, or, if you prefer, just the single, devastating, huge, two-term scandal that is the Barack Obama presidency, the most arrogant and incompetent administration in U.S. history.

Ethics Dunces, “What The Hell Is The Matter With You People?” Division: Everybody* On United’s Chicago-D.C. Flight Except Tahera Ahmad

/ Jack Marshall / 54 Comments
taheraAhmad

Feared soda can hijacker Tahera Ahmad

I don’t understand how this episode could happen as it has been described. I am assuming for the purpose of the post that it did, and thus have almost nothing to add to the story other than to ask “What the hell is the matter with these people?”

Tahera Ahmad, an associate chaplain and director of interfaith engagement at Northwestern, described the alleged incident on Facebook while she was on the United flight from Chicago to Washington, D.C. Friday night.She wrote that she was in tears following an ugly episode that began with her request for a Diet Coke when the beverage service reached her row. The flight attendant had given her an opened can of Diet Coke. When Ahmad requested an unopened can, the flight attendant told her, “Well, I’m sorry. I just can’t give you an unopened can, so no Diet Coke for you.”

Then the same flight attendant gave another passenger an unopened can of beer. Ahmad said she asked why the man was given an unopened beverage can, but she was forbidden from having one. The flight attendant, according to Ahmad, replied, “We are unauthorized to give unopened cans to people, because they may use it as a weapon on the plane.”

Ahmad told the flight attendant she felt she was being discriminated against, and the flight attendant quickly grabbed the man’s beer can, opened it and said, “It’s so you don’t use it as a weapon.”  When Ahmad asked for support from other passengers,  a man sitting in an aisle across from her said, “You Muslim, you need to shut the fuck up,” Ahmad said.

“What?” a shocked Ahmad said. The passenger looked her in the face and said, “Yes you know you would use it as a weapon, so shut the fuck up.” “Some people just shook their heads in dismay,” Ahmad wrote on Facebook. But nobody rose to her defense.

After the flight, the attendant and the pilot apologized to her, and  United issued a lame mea culpa. It doesn’t matter. Everybody on the plane except for Tahera Ahmad should hang their heads in shame.

What the hell is United (or whoever made the “unopened can” policy, if there really is such a deranged policy) thinking? A can of soda is a weapon? There must be hundreds of things in carry-on luggage that would make a more plausible weapon than a soda can. Like pens. Like laptops. Like powercords. Like dop kits. Like electric razors.

Like fists and feet. Ridiculous.

Gee, I always thought they opened those cans to be nice…

What the hell was the flight attendant thinking? Making that excuse to Ahmad, and then handing a male passenger an unopened can right in front of  her? What an obvious insult! Continue reading →

Ethics Hero (Animal Lover Division): Janet Sinclair

/ Jack Marshall / 17 Comments

janet+and+sedona

Janet Sinclair used United Airlines’ “PetSafe” service to fly her beloved greyhound Sedona cross-country from San Diego. The service assures flyers that their pets will make the journey safe and sound, with responsible care and personal handling. Sinclair, however, became alarmed when she saw a United employee kick Sedona’s crate six times to shove it under the shade of the plane’s wing instead of carefully moving it. She then began documenting United’s pet care. Her video  shows her dog being left outside in 94 degree heat at a mid-journey stop (in Houston), and not placed in a temperature-controlled vehicle as she had been promised. When Sinclair landed at Logan Airport in Boston, her dog was barking at death’s door.

“Sedona’s entire crate was filled with blood, feces, urine,” Sinclair told reporters. “Sedona was in full heat stroke. All of the blankets were filled with blood. She was urinating and defecating blood. She was dying, literally, right in front of me.” The veterinarian who saved Sedona diagnosed her with heat stroke, urinary tract infection and liver dysfunction, all arising from the over-heating the dog experienced during the United Airlines flight. The airline, for its part, claimed that the dog’s distress was due to pre-existing conditions, though Sinclair’s vet had declared Sedona healthy following a pre-trip exam. Continue reading →

Comment of The Day…And An Ethics Quiz, Too! : “Ethics Quiz: The United Airlines Give-Away”

/ Jack Marshall / 15 Comments
"Oh, this piece of junk? Yeah, who knows who its supposed to be---some guy named Veal or Beale or something painted it, I think. It's been in the attic. Make me an offer!"

“Oh, this piece of junk? Yeah, who knows who it’s supposed to be—some guy named Veal or Beale or something painted it, I think. It’s been in the attic. Make me an offer!”

The Ethics Quiz regarding whether or not it was unethical to take full advantage of United Airlines’  accidental fire sale on tickets spawned several good hypotheticals, including this one, from Tyrone T., an occasional Ethics Alarms commenter who, I happen to know, thinks about these matters as his occupation. I know the answer to this one (I’ve seen it before), so I’ll hold off until you’ve thought about it a while.

Here is Tyrone T.’s Comment of the Day on the post “Ethics Quiz: The United Airlines Give-Away”:

“So, if you are hired by your client to find the cheapest fare, can you act ethically and refuse to take advantage of the error? Consider the following:

“Alexander Mundy is a lawyer and an acknowledged expert in American painting. He has several clients who regularly retain him to negotiate the purchase of museum quality art. Recently, a client hired Mundy to negotiate the purchase of a portrait of George Washington as a young man.

“The client explained, ‘I saw it on a house tour five years ago and tried to buy it then, but the woman who owned it said it was a family heirloom and wasn’t interested in selling. I heard that she died recently and her husband is having an Estate Sale. You have authority to purchase the painting for up to $500,000.’

“Mundy goes to visit the old widower and asks whether he would be willing to sell ‘that picture of the young man there.’ Continue reading →

Ethics Quiz: The United Airlines Give-Away

/ Jack Marshall / 18 Comments
"Hey everybody! Free fights!!!"

“Hey everybody! Free fights!!!”

Via Forbes:

“For fifteen tense minutes on Thursday afternoon, United Airlines’ fare booking engine was operating at full steam. Someone, likely a Flyertalk user, noticed that fares between Washington DC and Minneapolis were pricing at $10 and posted his finding onto the forum. Attention grew rapidly, with over 100 replies in just an hour, and the news spread to Twitter. The glitch in the system appeared to offer $0 fares plus $5 in tax for many domestic flights, and was apparently caused by human error. Some forum readers reported finding $10 flights between Washington DC and Hawaii, while others scooped up over a dozen tickets to destinations all over the country.”

Your Ethics Alarms Ethics Quiz of the Week,

(as if you couldn’t guess), is:

Was it ethical for people to take advantage of this computer glitch and purchase tickets at an impossible discount?

I bet you also know what my answer is. Continue reading →

A Frightened Little Girl, and a Frightening Culture Of Incompetence At United Airlines

/ Jack Marshall / 9 Comments

Ernestine works for United now! Heck, maybe she RUNS United now….

Bob Sutton’s blog post is titled “United Airlines Lost My Friend’s 10 Year Old Daughter And Didn’t Care”  and I believe every bit of it. I also believe this was not an isolated occurrence, because my own experience with United indicates that the airline doesn’t care, or at least allows its employees to adopt that attitude.

First, I’ll  summarize Sutton’s horror story (and then on to mine): Continue reading →

Civility, Stupidity, Art, and “The King’s Speech”

/ Jack Marshall / 14 Comments

"Frankly, my dear, I don't!" (United Airlines version)

I was stunned and amazed to find that United Airlines was uncharacteristically showing a good movie on my six-hour flight, the Academy Award-winning “The King’s Speech.”

Good, and in the case of “The King’s Speech,” arguably great, movies, however, are owed some respect.  If United is going to show it, United has an obligation to be fair to the film and fair to its audience by not showing it in a manner that diminishes the movie’s quality or the audience’s enjoyment. Thus I was also stunned and amazed when the famous sequence in which the Duke of York, soon to be King George VI, angrily demonstrates that he does not stammer when swearing by shouting “Fuck!” repeatedly, was mangled by United’s language police. Continue reading →