Verizon

“Arrrgh!”: The Rest Of The Story

/ Jack Marshall / 11 Comments

I am finally typing at my desktop, and therein lies a tale.

As I briefly documented here, I spent much of the day failing to get my computer to work, though it was fine late last night, and it is less than six months old. The initial problem was that I had no WiFi connection and “no networks available.”

I spent almost three hours with three different Verizon techs who made me check connections and wires, reboot the modem, restart the computer at least 15 times, uninstall and reinstall programs and updates, and some other things I didn’t understand.

We changed settings and the date, to no avail. Then the last Verizon tech put my desktop in safe mode, whereupon my password suddenly wouldn’t work. She couldn’t explain why. I could connect turn my WiFi on, which represented progress, but I was locked out of my computer and stuck in safe mode. I also couldn’t reset my password. At one point she had me working off of two Microsoft websites on my laptop to find a way to  reset it, while also using my cellphone.
 Continue reading →

Verizon Lies. (In My Opinion, Of Course)

/ Jack Marshall / 11 Comments

I think have mentioned here before the frustration of not having high-speed internet available where I live, in Alexandria, Virginia, ZIP 22305. unless I surrender to the horrors of Comcast, which I will not do. According to a source at Verizon, my carrier, the problem is that the City of Alexandria insists on what sound to me like kickbacks from the company in order to get approval to install the necessary hardware. There may be other reasons: I don’t care. I keep seeing Fios ads directed at my locality, and keep getting told that it is unavailable. This has significant business consequences for ProEthics and me. I would like to do have video commentary, and we don’t have the speed to upload one, to give just one example.

Yesterday, I received this email from Verizon:

Important service message for PRO ETHICS LTD: Fios is now available at your location.

There are service updates available for your business. Call us to find out about new service and product options.  We want to make sure you’re getting the right service and value for your business. So, we reviewed your  account and discovered that our latest product and service upgrades could help PRO ETHICS LTD increase
efficiency and productivity. Call us today-we’ll take you through the available service options and give you a Firm Price Quote.

Call your Rep at 888.704.7905 or schedule an appointment.

Sincerely,
Stephen E. Marinetto, Marketing Director, Verizon Business Markets

So informed, I called my “representative.” The results of my call? Continue reading →

Afternoon Ethics Jolt, 8/3/2018: A Lawyer Finds A New Way To Be Unethical, Verizon Makes Our Kids Obnoxious And Ignorant, And The Times Decides To Show Its Colors…

/ Jack Marshall / 22 Comments

 

Good…afternoon.

Yes, I couldn’t get this up before noon again. Mornings have been crazy lately. And no, I’m not at the beach…I just WISH I was at the beach.

1. A legal ethics “Kaboom!“ From the New York Times account of the litigation surrounding New York Yankee great Thurmon Munson’s death when his private plane crashed in 1979:

James Wiles, one of FlightSafety International’s lawyers at the time, still contends there was no culpability in Munson’s death on the part of either company. But a trial, he said, was just too risky…. Wiles, who was present for all the depositions…said that when Yogi Berra testified, he put a box of 24 baseballs in front of him and requested he sign them. Berra, who was a Yankees coach when Munson died, grudgingly obliged, but at one point asked if Wiles was authorized to make such a demand.

“It’s my deposition,” Wiles said he told Berra.

My head exploded after reading that. There is no rule I can find that declares such a blatant professional abuse unethical, unless it is the deceitful “It’s my deposition” response, which is literally true but falsely implies that the lawyer has the power to force a witness in a deposition to do something completely unrelated to the case for the lawyer’s personal benefit. Rule or no rule, this was incredibly unethical, and a perfect example of how lawyers will come up with ways to be unethical that they can’t be sanctioned for.

2. More on the New York Times’ new editor: Yesterday, I covered the astounding—but maybe not so astounding—appointment of far-left journalist Sarah Jeong as its technology editor despite a huge archive of explicitly racist and sexist tweets. The Times’ defiant explanation, a rationalization, really, stated:

“We hired Sarah Jeong because of the exceptional work she has done … her journalism and the fact that she is a young Asian woman have made her a subject of frequent online harassment. For a period of time she responded to that harassment by imitating the rhetoric of her harassers. She regrets it, and The Times does not condone it.”

Jeong’s statement was simply dishonest:

“I engaged in what I thought of at the time as counter-trolling. While it was intended as satire, I deeply regret that I mimicked the language of my harassers. These comments were not aimed at a general audience, because general audiences do not engage in harassment campaigns. I can understand how hurtful these posts are out of context, and would not do it again.”

The issue is not whether she will “do it again”—presumably even the Times wouldn’t stand for that, but whether her many racist outbursts online do not raise the rebuttable presumption that she is, in fact, a racist. Nothing in her statement tells us that she doesn’t believe such things as “white men are fucking bullshit,” only that she didn’t aim these comments at the general public.

I find it hard to believe that the even Times is so stupid and arrogant that it will dig in its metaphorical heels and refuse to admit its gross mistake. As Glenn Reynolds writes today, Continue reading →

Morning Ethics Warm-Up: 8/22/17

/ Jack Marshall / 118 Comments

Good Morning!

1. You cannot imagine how long it takes to prepare a post on WordPress when the internet connection is going out repeatedly, requiring a trip down a flight of stairs, re-booting the modem, scanning for a channel back up the stairs in my office, and furiously searching, reading and linking until Verizon kicks out again after three to ten minutes.

Since none of my 40 phone calls to the Verizon tech who promised that the three-months’ long problem was fixed and that he would sprint like a bunny back to our home to trouble shoot if the malady returned had received the courtesy of a response, I snapped, and got into my car to visit a Verizon wireless store about five minutes away that I didn’t know existed. For some reason the world, though sun-lit, was bathed in a weird light, and my neighbors were lying on the ground wearing what looked like 3-D glasses, but never mind: I had someone to yell at.

There were two young men about the age of my son manning the store, and I told one of them, through gritted teeth, the whole infuriating saga of how much Verizon DSL sucks and what useless customer service his employer provides, rendering both my business and my communications chaotic and unbearable. I didn’t expect anything, really. I just wanted to give hell to someone face to face.

To my shock and amazement, the young man actually did something. He got on the phone—I told him that I took sadistic pleasure in watching Verizon personnel go through the infuriating phone tree, get put on hold, get disconnected, end up in the wrong department, for all of this happened to him as I watched and listened—but he finally reached a supervisor, and told him that the story he had just heard from the gentleman in his office made him ashamed to work for Verizon, and he wanted to know how my problems could be addressed immediately. Yes, he knew that I had a tech visit already scheduled, “but since the same tech has been out there three times, each time assuring him that the problem was successfully addressed, why would he trust us to fix the problem now?”

“If I were him, I would have dumped Verizon and found another provider.”

After about 45 minutes, here was what he accomplished. He got them to agree to send a different and higher level tech this time. He set in motion the process of getting me fee rebates for the three months of intermittent service. And he gave me his card, with instructions to call him immediately if the problem wasn’t fixed. “If I have to, I’ll come to your house and personally see that you have functioning internet service from a new provider,” he said. “one way or the other, I will fix this problem.”

Now THAT’S customer service.

Stay tuned!

2. From President Trump’s speech yesterday:

The men and women of our military operate as one team, with one shared mission and one shared sense of purpose. They transcend every line of race, ethnicity, creed and color to serve together and sacrifice together in absolutely perfect cohesion. That is because all service members are brothers and sisters. They’re all part of the same family. It’s called the American family. They take the same oath, fight for the same flag and live according to the same law. They’re bound together by common purpose, mutual trust and selfless devotion to our nation and to each other.

The soldier understands what we as a nation too often forget, that a wound inflicted upon a single member of our community is a wound inflicted upon us all. When one part of America hurts, we all hurt. And when one citizen suffers an injustice, we all suffer together. Loyalty to our nation demands loyalty to one another. Love for America requires love for all of its people.

When we open our hearts to patriotism, there is no room for prejudice, no place for bigotry and no tolerance for hate. The young men and women we send to fight our wars abroad deserve to return to a country that is not at war with itself at home. We cannot remain a force for peace in the world if we are not at peace with each other.

As we send our bravest to defeat our enemies overseas — and we will always win — let us find the courage to heal our divisions within. Let us make a simple promise to the men and women we ask to fight in our name, that when they return home from battle, they will find a country that has renewed the sacred bonds of love and loyalty that unite us together as one.

But as my Trump-deranged Facebook friends say, we know he doesn’t believe any of this. We know in his heart that he’s a racist Nazi. Besides, they don’t want to heal those divisions. They want to exploit them, and why would they want to be undivided from deplorable citizens they hate anyway? Continue reading →

My Verizon WiFi Ethics Dilemma

/ Jack Marshall / 44 Comments

ProEthics (and our home, where it resides) is in Alexandria City, in Northern Virginia. We are dependent on the internet, but cannot get the high-speed variety, Fios, from Verizon, our provider. This has significant business and personal consequences: for one thing, it means that I can’t load video commentary on Ethics Alarms as I have wanted to do for years. For another, Verizon’s DSL service, at least mine, sucks. Lately it has been kicking out many times every day, sometimes after only being up for a few minutes.

We have called Verizon many, many times, in various states for fury,  to ask when  Fios will be available. The answers are scripted and vague, made to sound like the service will be available imminently. Nothing changes, however. Alexandria isn’t Hooterville: there are many businesses, and the residents would be a prime market for high-speed internet.

What’s going on here? Continue reading →

Morning Ethics Warm-Up: 7/13/17

/ Jack Marshall / 26 Comments

Good Morning!

1. I owe Robin Meade an apology. The astoundingly bright-eyed, bushy-tailed HLN morning host has been used here as an an example of the sexism of broadcast news media producers, and it is true that she is uncommonly attractive even by “news babe” standards. However, I have come to realize that she is also a unique talent, and more than just a pretty face and figure. Meade has natural presence and charisma, projects genuine optimism and and an up-beat nature, and most unusual of all, doesn’t spin the news or tilt her delivery to signal her own opinion. She’s really good at what she does. I’m sorry Robin; I was biased against you because you are attractive, which is just as wrong as being biased for you. You’re a pro, through and through.

2. Constitutional law expert Eugene Volokh (who is also my favorite candidate for a Supreme Court post if one opens up) published what I consider to be a definitive refutation of the claim that receiving opposition research, as in “damaging information about Hillary Clinton,” is a crime under current law. He also makes a case that it couldn’t be criminalized under future law:

“It would raise obvious First Amendment problems: First, noncitizens, and likely even non-permanent-residents, in the United States have broad First Amendment rights. See Bridges v. Wixon, 326 U.S. 135 (1945) (“freedom of speech and of press is accorded aliens residing in this country”); Underwager v. Channel 9 Australia, 69 F.3d 361 (9th Cir. 1995) (“We conclude that the speech protections of the First Amendment at a minimum apply to all persons legally within our borders,” including ones who are not permanent residents).

Second, Americans have the right to receive information even from speakers who are entirely abroad. See Lamont v. Postmaster General, 381 U.S. 301 (1965). Can Americans — whether political candidates or anyone else — really be barred from asking questions of foreigners, just because the answers might be especially important to voters?”

The professor concludes not. I hadn’t even considered the First Amendment issue in determining that the election law prohibition against receiving “anything of value” benefiting a candidate from a foreign nation or individual was not intended to preclude mere information, but Volokh’s argument seems air tight. Continue reading →

“Elfin’ Around,” Best Buy? Really?

/ Jack Marshall / 18 Comments

bestbuy_logoBest Buy just became the latest TV advertiser to conclude that it’s astonishingly clever and hilarious to evoke “fuck” in a commercial, one that I just heard at 7:54 PM. The spot extolling Christmas shopping at Best Buy (it isn’t even Halloween yet) featured a cheery announcer pointing out that when you shop there, you won’t be “elfin’ around.” Get it? It sounds like “effin,” a cover-word that means “fucking,” and is meant to be heard as “fucking.”  But, see, it’s SO clever, see, because it’s NOT “effin’,” but “ELFin’,” and this is a Christmas ad! Wow! Christmas AND Fake Fuck in the same word! There must have been high fives all around when the writers came up with this one.

An ethical management would have told them to grow up, and fired the lot of them. This is 2015, however, a banner one in the coarsening of America, so Best Buy decided it was cool to join Verizon, Booking.com, CNN, and President Obama —you know, our national role model?— in following the lead of K-Mart’s disgusting  “ship my pants” ad in 2013. Continue reading →

Ethics Dunce: Major League Baseball

/ Jack Marshall / 25 Comments

RalphieI just learned, via TV ad, that the fantasy sports company DraftKings is endorsed by Major League Baseball.

MLB needs to rethink that. The commercial I watched just concluded with the promise that if you play fantasy baseball using DraftKings, “You could win a ship-load of money!”

Stay classy, MLB. Why in the world would any sport that is trying (not so successfully, I may add) to attract more kids as fans and encourage families to go to the ballpark ally itself with a company that advertises itself during major league baseball games with dumb, gratuitous potty-mouth crudeness like that? It’s not clever. It’s not witty. Anyone who thinks that it’s funny is 12, Adam Sandler, or a moron. It’s rude, that’s all.

Professional and trustworthy operations, including sports, choose partners that are professional too. This advertising equivalent of fart jokes reflects horribly on the sport, and the people who run it.

And, I may add, the advertising industry. The wit who thinks “a ship-load of money” is a real come-on is probably the same slob who gave us Verizon’s “half-fast” internet ads.  At least that one was original: this Noel Coward-worthy play on words is the same low-life effort that K-Mart embarrassed itself with in its“ship my pants” ads in 2013.

We all have to swim in this water we call a culture, and this is the equivalent of pissing in the pool. We should be able to expect better from baseball.

 

Verizon Joins The Effort To Coarsen The Culture

/ Jack Marshall / 15 Comments

When did the writers of advertising copy decide that catch phrases devised to sound like vulgar slang are appealing devices to sell services or merchandise? If you are so devoid of wit and civility that you find Verizon’s new campaign hilarious, Sponge Bob is over your head. Oscar Wilde this isn’t. What it is is one more gratuitous coarsening feature of the public square and common discourse. Now we are teaching children that it’s cool to speak rudely, as long as you pretend that you aren’t intending to. Look! The grown-ups are doing it!

It’s an insult. It’s an insult to the target audience that is supposed to clap like seals at a play on words that would have rejected by the most desperate night club comedian 20 years ago. It’s an insult to the craft of marketing, to which this is what farting on key is to singing. Most of all, it’s an insult to society, the culture, and the United States of America. No wonder Muslims think our way of life is disgusting. It is.

I couldn’t bring myself to post on K-Mart’s abysmal “ship my pants” ad in 2013; I thought it was an aberration. OK, I hoped it was an aberration. Now comes Verizon to sell its FIOS by having actors complain that their internet is half-fast. Half-fast, get it? GET IT???

I’m not offended by the phrase—heck, I scream things ten times as ugly at my computer every day. No, I’m offended that there not only is no respect for others in public discourse, the entire idea that there should be is considered old-fashioned. This began with badly raised kids spouting obscenities in movie theaters, then began metastasizing as TV comedians, Vice-Presidents, Oscar-winning actresses, rock stars and others lacked the inhibitions to keep them from whispering, speaking or shouting obscenities into open mics, and now has gone mainstream. Fortune 500 companies run by Harvard Business School grads believe that promoting their business with coded vulgarity is cute and responsible. Well, it isn’t. It just makes the world we live in a little uglier, and it’s more than ugly enough.

Ethics Dunces: The Wall Street Journal Editors

/ Jack Marshall / 21 Comments

nsa-wiretap-eagle_0There may be good arguments to support that massive trolling of Verizon Business phone records by the NSA revealed yesterday, but so far, the justifications are either disingenuous, rationalizations, or leaps down the slippery slope. None exemplified this better than the Wall Street Journal, in its editorial defending the recently revealed surveillance. My favorite paragraph:

“The critics nonetheless say the NSA program is a violation of privacy, or illegal, or unconstitutional, or all of the above. But nobody’s civil liberties are violated by tech companies or banks that constantly run the same kinds of data analysis. We bow to no one in our desire to limit government power, but data-mining is less intrusive on individuals than routine airport security. The data sweep is worth it if it prevents terror attacks that would lead politicians to endorse far greater harm to civil liberties.”

Hmmm.

  • “The critics nonetheless say the NSA program is a violation of privacy, or illegal, or unconstitutional, or all of the above.” “The critics?” Can someone honestly say that taking my personal and private phone communications data without my knowledge or consent is not a violation of privacy?  To argue that is the definition of Orwellian. “We’re not violating your privacy, we’re just secretly examining your private communications.” Oh. Continue reading →