We don’t see this kind of unethical conduct that often, so it is worthy of note.
A consumer named Richard wrote to Consumerist to complain that his order from Amazon, which he ordered on a Friday and was scheduled for three-day delivery, arrived in only one day, on Saturday morning. Naturally, he was outraged:
“Imagine my surprise to be woken up out of a sound sleep at 8am by the incessant ringing of my door bell .. probably 10 times. I’m thinking something bad happened. I jump up go to answer the door and find out it’s just OnTrac delivering my $23 package from Amazon! As much as I might appreciate getting something 2 days early, I (and my neighbors) appreciate our sleep even more. I called Amazon and the CSR was sympathetic but could do nothing but leave “feedback” with OnTrac. So fair warning… unless you need an early morning wake up call, don’t order from Amazon… because just because the order says Monday, doesn’t mean you won’t get someone leaning on your door buzzer until you give in and answer it, no matter the time of day.”
Not to leave you in suspense, Richard is what an old poker-playing buddy used to call a “jerkola.” I wonder what other examples of efficient service aggravate him. Does he get angry when repair men arrive at the start of the day, rather than making you wait all day at home wondering if they’ll arrive at all? Does he complain when airplanes arrive at their destination early? When Verizon doesn’t make you wait forever to talk to a real person after negotiating your way through phone-tree hell? How about the Department of Motor vehicles—does Richard get ticked off when they call his number before he need another shave?
People like Richard, who are incapable of appreciating when people do a good job for him and who will always find something to complain about are among the reasons service is so wretched in the U.S., and getting worse by the day. I know a good day’s work is its own reward and all that, but if you’re going to get complained about even when you do something right, it is understandable that you might just say, “Oh, the hell with it,” and goof off like everyone else. I can think of about 50 deliveries that would have made my life so much easier if they had arrived two days early, rather than late or never, as they did. Richard’s proper response to the delivery man ringing his doorbell at 8 AM should have been, “Oh, thank-you! What a nice surprise!” Instead he complains because he wanted to sleep in.
Well, Richard, you ungrateful creep, I’m sure your delivery man would have liked to have slept in too, but he hauled his carcass out of bed so you could have “How To Be A Bigger Jerk” or whatever it was delivered to your door. And you think the right way to show your gratitude to him and his employers for doing a job, not only right, but better than you asked for, was to complain about it.
Richard, in high dudgeon, concludes by writing,
“As for me, I’m just going to start refusing packages before 10am on weekends. If that doesn’t get the point across to the drivers, then nothing will.”
Yes, and the point this will get across is that the ungrateful malcontent who lives at that address is a shoe-in for the Mega-Jerk Hall of Fame.