Now what? I have encountered negligently included matter in foodstuffs before, nothing large or horrible, like the famous human toe in the plug of chewing tobacco often cited as a perfect illustration of “res ipsa loquitur”. (The Mississippi Supreme Court: we can “imagine no reason why, with ordinary care human toes could not be left out of chewing tobacco, and if toes are found in chewing tobacco, it seems to us that somebody has been very careless.”) In such cases I have just let it go, taking a Golden Rule approach. After all, some stuff is bound to slip through now and then. Yes, I made a big deal when I found a bug in my salad, but the occasional small hair, or bit of bone, I let pass.
This one was different, though. It was bigger, and the damn thing stuck me.
So should I send the tuna fish company the bone and complain? If I do, what’s the objective? Is it to extort a lucky haul by getting the company to send a life supply of tuna fish? I know people that send in such complaints several times a year, often with spectacular results. They specialize in writing indignant, angry letters full of implied threats. These people like finding bones in their tuna fish. The problem is, I don’t like them.
Is it a matter of good citizenship to tell the company that some of their cans have bones along with the fish? Can I save another consumer from a stuck gum and a spoiled sandwich experience by alerting the company to a problem in their processing? It probably is good citizenship, except that I’m pretty sure that renegade fish bones are a well-known inevitability in the tuna fish business.
The question, then: what’s the ethical course?