On February 24, a Taco Bell in Philadelphia was having trouble living up to the definition of “fast food.” The store was filled with angry people loudly wondering where their orders were. Some had been waiting as long as 45 minutes. So the resourceful Taco Bell employees finally did what you might expect—if you were a psychopath. Several of them jumped over the counter and began beating up customers.
This is unethical.
A 32-second cell phone clip shows customer Bryan Reese and his friend getting attacked by multiple employees outside of a Taco Bell in the Center City District of Philly. One employee is seen repeatedly punching Reese in the ribs while another holds him down.
Taco Bell released the following statement:
“We’re shocked and disappointed to see this situation; we and our franchisees do not tolerate this behavior. The franchisee who owns and operates this location is retraining its staff, and all team members involved have been terminated.”
Terminated! Wow, Taco Bell is tough! Oh, right, that means fired.
Gee, it sure is reassuring to know that Taco Bell doesn’t like its employees beating up people. However, here’s a pro tip: if you have to train a new employee not to attack customers, you probably shouldn’t hire him at all. The franchisee who owns and operates this location is the one who needs training. But then, I wonder what kind of culture Taco Bell nourishes with this message: to show its concern for its customers and its sincere regret that this abomination occurred, the company has offered the beating victim—-wait for it! Wait for iiiiiiiiit!
…a $20 gift certificate.
And, of course, a chance to get beaten up again. See, guys, everyone in the store who had to wait so long that night should get a $20 gift certificate. The customers who got beaten up should get a $500 gift certificate…to a decent restaurant that isn’t Taco Bell.