(I hate roller-coasters.)
The last week has demonstrated clearly, I think we can all agree, that 1) there is an urgent need for Twitter to be de-politicized, stripped of partisan censorship, and become a trustworthy platform for the unfettered distribution of news, information and opinion to the public, and 2) Elon Musk is too much of a loose cannon to be the manager of Twitter’s reform.
Yesterday almost qualified as a meltdown, or a tantrum, or something. Maybe a joke. Who knows with him? He teased his withdrawal from the daily management of the reeling social media giant. He hinted that the company was teetering on bankruptcy. He put his continued tenure as CEO up for a vote, pledging to abide by the results.
Chaos. Musk is quite a bit like Donald Trump, which shouldn’t be surprising: the successful entrepreneur/ CEO/ autocrat/narcissist is a well-understood personality type, and management by chaos is a management style that can be very effective for the short term in a private company (but not the U.S. government). I worked for a chaos manager for seven years, and he was brilliant at it, but I decided then and there that I could never operate that way. It is hard on subordinates, employees and stake-holders; only the chaotic manager enjoys the pressure. It is a non-Golden Rule management style that relies entirely on utilitarianism as its ethical justification. Yes, the methods causes breakdowns, anxiety and constant crisis, but if it “works,” it’s worth the pain. That’s what Musk has been doing.
Ethics Alarms 
Matthew B. scored a Comment of the Day by raising an issue I had never thought about before: how the misapplication of PowerPoint leads to inadequate training and information dissemination within organizations and bureaucracies. He also references the reluctance of managers to know when to hand over decision-making to subordinates. That is something I have thought about, a great deal.
Two of my favorite movies illustrate how competent leaders and managers know when to delegate a crucial decision down. “Topsy-Turvy,” the superb 1999 film depicting the creation of “The Mikado” by Gilbert and Sullivan, accurately depicts the real incident when, after the final rehearsal, W.S. Gilbert told the “Mikado” cast that he was cutting “My Object All Sublime,” also known as “The Mikado’s Song.” Gilbert was a tyrannical director, and the cast was terrified of incurring his wrath. This time, however, they stood up to him. The cast as one told him that he was making a mistake. The soloist, Richard Temple, they told their shocked and steaming director who also had conceived of the song, should have the chance to perform it in front of an audience. His fellow cast members were certain it would be a hit. Gilbert, recognizing the certitude the cast must have had to risk his fury at being contradicted, decided that his performers might have a clearer understanding of the show even that he had, and relented. Temple would sing about letting “the punishment fit the crime” on opening night.
The song was an instant sensation, like “The Mikado” itself, and is still one of the most quoted of all G&S songs.
The other example is at the climax of “Hoosiers,” the great basketball film based on the true story of the miraculous Indiana state championship won by a tiny school from Milan, Ind. in 1954. During the last time-out before the team’s last chance to score, which would, if successful, give the team a one-point victory over their greatly favored competition in the championship game, the coach (Gene Hackman), who has led the ragtag group this far by emphasizing teamwork over individual achievement, lays out a play in which the team’s superstar, Jimmy Chitwood will be a decoy. He plans for another player to take the final shot, but the team doesn’t move. “What’s the matter with you?” he shouts as his players just stare, looking hesitant. “If I get the shot, I’ll make it,” Jimmy says, after a long pause. So the coach, who has insisted all season that his word was law, makes the same decision Gilbert did. When your subordinates are that sure, trust them. They know better than you.
Jimmy shoots and scores the winning basket as time runs out.
Here is Matthew B.’s Comment of the Day on “Comment Of The Day: ‘Catching Up: Professional Ethics And The Challenger Disaster’”:
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