They haven’t always been titled exactly that way. but the first “The Unabomber Was Right” post went up in 2017, and there have been nine since, with the most recent being here, in January. Today, however, I experienced an all-time classic.

Getting up earlier than usual, and waiting for my coffee to cool, I tuned in DirecTV channel 71 as I have been doing for, oh, 30 years or so. That channel is “News Mix”, which allows me to see sxi screens: CNN, Fox News, MSNow, BBC America, and two weather channels. To my surprise, the screen said the channel was not available, because I did not subscribe to it. Even more perplexing was the language of a second screen that popped up. “Newsmix is blocked. Our search for another channel does not indicate that your selection is available.”

Now that is the notice I get from DirecTV when a baseball game is blacked out because of regional restrictions. The news is blocked? Were we conquered by Iran overnight? I tried everything. Shutting down the TV. Disconnecting the satellite box. I kept getting those alternating screens.

So with a huge sigh of resignation, I realized that I was about to enter, once again, “The Customer Service Zone”:

“You unlock this door with a futile key of naive expectations. Beyond it is another dimension: a dimension of annoying AI bots, a dimension of infuriating repetition, a dimension of incompetence. You’re moving into a land of both impenetrable accents and ineptitude, of scripts, disconnections and ass-covering. You’ve just crossed over into… “The Customer Service Zone”!

DirecTV has a new, perky, sexy female voiced AI, but after I gave her all the information I asked for, she handed me over to the old AI, which asked me exactly the same questions I had just answered. I was told three times that the conversation might be recorded, so maybe someone will hear my shouts into the phone of “I already answered that!” and “And I answered that already too!”