Ugh. It’s been a long time between multiple issue posts, and I apologize for that. When I neglect the inventory, important stories, issues and lessons get lost. It’s just been unusually chaotic around here, but that’s my problem, and it shouldn’t be yours.
I do have a satisfying follow-up to relate. This post, about my customer service experience at Staples, attracted some useful critical comments making the case that I was unreasonable. A few days ago I had to go back to the Staples I had sworn never to enter again, because it was the only convenient source for the specific ink cartridge the office required for the crummy HP printer we have (it was supposed tohave been replaced by now with a better model, but I’m behind in everything), and I had a deadline to meet. The manager whose responses to my complaints I had found so unsatisfactory (“We have no customer service”) made a point of chasing me down in the store and asking if he could be of any help. I replied that I was fine, and he said, “I wanted to tell you that I was sorry about our conversation last week. You should be able to expect better customer service than that, and I was being defensive rather than responsive. I promise we’ll do better if you give us the chance.” I told him that I really appreciated his apology, and that I had also been at fault for being so confrontational. Then he offered me his hand, I I took it, and went on to buy my ink. The fact that the ultimate outcome of my “showdown” was a good one doesn’t prove that I handled it correctly (consequentialism alert!), but it was gratifying nonetheless.
1. The Apocalypse is upon us…a few days after listening to a stand-up comic’s very funny riff on the excessive and inappropriate use of “awesome” as a superlative, DC’s Fox affiliate had a graphic on the screen telling viewers that the next day’s weather would be “awesome.” Apparently teenagers are now doing the weather segments. To me, awesome weather would mean cyclones, hurricanes and literal showers of cats and dogs.
I’m waiting for the next stage, which will be when the graphic says that the weather will be “Like, awesome.”
2. Speaking of Fox…the one news network that does not reflexively echo woke and progressive propaganda would benefit the nation and culture more if it at least tried to play its news reporting straight and not pander disgracefully to niche markets. The topic at hand was a poll released yesterday. From Axios:
NORC at the University of Chicago polled 1,019 adults this month by web and phone (margin of error: ±4%).
- Asked to describe the state of the nation’s economy, 1% (not a typo) chose “excellent.”
- 56% said a four-year college degree is “not worth the cost because people often graduate without specific job skills and with a large amount of debt.”
- 33% said they have very little or no confidence in public schools.
Look at the tectonic shifts from a Journal/NBC poll 25 years ago, in 1998:
- Patriotism is very important: Dropped from 70% to 38%.
- Religion is very important: Dropped from 62% to 39%.
- Having children is very important: Dropped from 59% to 30%.
- Community involvement is very important: Dropped from 47% to 27%.
- Money is very important: Rose from 31% to 43%.
The bottom line: The poll quantifies a generational and political divide that shows a rot at the very soul of our nation.








