As you probably have discerned, I am not having a good week on the road.
Today I am in Tucson, Arizona for less that 24 hours at a lovely resort that I will get to enjoy essentially not at all. Getting here, however, was the ethics adventure, or perhaps ethics breakdown is the better term.
My flight was supposed to start boarding at 4:30, but for some reason unclear to the assembled, did not. It was a real mob, a full flight, and as always at Reagan National , people were jockeying for position. They were also confused; a neighboring American gate was also boarding, and the announcements sounded like they were coming from our gate. Suddenly a gate attendant—is that what they are called?—came running up, and pushed through the crowd, sporting a big grin, why, I have no idea.
He grabbed the microphone and said, “All right, everybody, we’re ready to board American flight 2766 to Phoenix!” and nothing else. “I guess they’re boarding everyone!” someone said, and there was a mad rush for the lane. “No no no!” the new arrival said. “First class only!” ” Did he say ‘first class only’ before?” I asked the young women standing next to me. “No,” she said, confirming my belief, “but then I can’t tell what he’s saying anyway.” True enough: the guy mumbled and didn’t seem to know how to use a mic. Then the VERY CLEAR announcement from the adjoining gate boomed out: “Now boarding Group 2!”
Again a mob of my flight’s passengers rushed the gate, and the young man with the grin shouted “NO! Get back! Now we are boarding the Platinum, Gold, Silver, American Plus, Bronze Bonus, Flying Potato passengers only!” Or something like that. He was barely heard, and the announcement from the nearby gate washed over it. “Now boarding groups 1,2 and 3!” More confusion. Another American employee at the our gate took the mic, a young woman. “AH!” I thought. “She obviously knows how to do this.”
No, she didn’t. You know that woman in “Jaws” who sees the shark in the lagoon and shouts “Shark! A shark!” so weakly that I have never been able to figure out why Spielberg cast her? The American lady made THAT woman seem like Ethel Merman by comparison. Her mouth moved, but nothing came out. “What did she say?” “What was that?” Everybody was asking everyone else if they could figure out who was supposed to go next. Then the guy who arrived late started shouting at us!
“We have not called the priority levels or group 1 yet! You are blocking passengers from accessing the gate! Move out of the lane.” From next door: “NOW BOARDING ALL GROUPS!!”
More chaos and confusion. Eventually I moved through to the jetway; I have no idea if they called my group or not. There were four attendants at the gate, an older man checking the boarding passes, the mute, the jerk who shouted at us (Rule: if crowd gets out of control, it’s the crowd controllers who usually are at fault), and a women in a uniform who was standing to the side looking like this was funny to her and otherwise doing nothing. I assumed she was a supervisor…a bad one. So I went up to her, and said, not entirely pleasantly, “This is the most incompetent boarding process I have ever seen. It’s inexcusable.”
She looked at me indignantly and said, in some kind of Hispanic accent, “This is America, sir! If you want to make a complaint, contact management. I’m just an employee,”
Wait..WHAT? Now I have to deal with an arrogant Hispanic American with a chip on her shoulder? Is she going to lecture me on white privilege? “This is America”? What the hell does that have to do with anything? Continue reading →
First time commenter Aleksei!
A sample:
The challenge was issued on November 3rd, and my intention was to publish the winner on the 6th, two days before the election. There were not many entries, in part because Aleksei’s analysis was so quickly posted and thorough. In the frantic run-up to the election, including my own resolution of the many conflicts the choice represented for me professionally and personally, I just forgot to publish Aleksei’s work, and then moved on to other issues in the election.
I apologize to Aleksei and Ethics Alarms readers.
It certainly is weird to read the article and the analysis now. It was written only two weeks ago, but it feels like a lifetime ago. The election was the ultimate rebuttal of the essay’s argument—if Hillary really was “so widely loved,” she’d be President today—and the kind of mindless worship and relentless denial the piece displays was a large factor in her defeat. It is bracing to read this in light of the efforts by the Clinton team, Democrats, and various pundits to absolve Clinton and the party from all accountability for the most stunning upset in presidential election history. Hillary blames the loss, predictably, on James Comey, which is like blaming the loss of your license for speeding on traffic cops. On MSNBC on this week, former Clinton campaign communications director Jess McIntosh put the blame on white women with “internalized misogyny,” who couldn’t bring themselves to vote to elect the first woman president. Then there was the narrative that Trump’s win was based on massive support for “Misogyny, Racism and Xenophobia”—good names for triplets, now that I think about it. Slate’s star race-baiter, Jamelle Bouie, wrote that there is “no such thing as a good Trump voter.” To paraphrase the hysterical woman who gives “The Birds” its funniest moment, Bouie thinks everyone who didn’t vote for this beloved woman is “Evil! Evil!”
I don’t necessarily agree with all the analysis of the winning submission, but he was willing to slog through the Atlantic’s disingenuous mess, and Ethics Alarms is grateful.
Here then, late, is the winner of the first Ethics Alarms Readers Challenge:
Continue reading →