911 operators

Thursday Ethics Theorizing, 5/19/2022: Book Banning, Another George Floyd Victim, And A Lucky 911 Botch

/ Jack Marshall / 17 Comments

I don’t put many Ethics Alarms posts on my Facebook page. The bubble there is so overwhelmingly lazy-leftist and Trump-Deranged that the responses just make me sad and depressed about the state of public discourse and my social circle. I posted about Kamala Harris’s “working together” attack, and predictably two (lawyer!) friends immediately defaulted to “but Trump!” The response that really annoyed me, however, was to my link to the tattooed baby story. Two relatives (one is 94, so she gets a pass…kind of) complained that “with all the problems and threats” (you know, like the threat that a spectacularly incompetent performance by the entire Democratic Party might cause voters to look elsewhere for leadership, which, of course, will doom democracy…but I’m just guessing) the nation is facing, why care about a woman using her baby as a self-promoting human canvas? My answer is simple: unethical conduct matters whether it is big or small, and it’s my job to do what I can to explore both. The site is called Ethics Alarms, and alarms are dulled and muffled when so-called “trivial” ethics abuses are shrugged off. (See: the Rationalization List) In addition, almost none of the over 300 friends (I’m slowly paring it down: more than a hundred gone since January) on my list ever bother to read the blog, which would help save their imperiled brain and values if they did. I cover seven to ten issues every day, more than 50 topics a week. There have been over 14,000 posts on Ethics Alarms in about eleven years; I assume that readers would be bored or worn out if we only explored the big stuff, and even if they wouldn’t be, I would.

1. Remember, the political right is untrustworthy too... After Virginia Beach schools voted two books  from their libraries’ shelves following a school board member’s complaints, Virginia Beach attorney and State Delegate Tim Anderson is representing a client suing Barnes & Noble for making the book accessible to minors, because it is “obscene.” This is just one more sign that if Republicans get the power they crave their most extreme party members will work day and night to make them just as seem just repulsive and fanatic as the Democrats are behaving now. Book banning is as much as an assault on free speech as the current progressive mania, censorship. Book stores are already endangered species: making them responsible for what minors buy there like a 7-11 selling beer will finish them off. Parents should be thrilled that their kids are reading at all. The law suit is a goner, but it will waste a lot of time and money while making the public dumber just by its presence. [Pointer: valkygrrl]

2. Thanks, HBO, but I got my fill of George Carlin while he was alive…“George Carlin’s American Dream” will premiere on HBO this weekend, and my sock-drawer is calling. Carlin is a resurgent hero again among the Woke, which is appropriate. His leftist political comedy was often just as shallow and pandering as what we (when I say “we” I mean “not me”) hear from virtually all comics today who have full membership in the Progressive Propaganda Club. He called golf “racist.” I just heard a spectacularly unfunny environmentalist rant in which he claimed that he rooted for natural disasters because humans deserved them. Continue reading →

Mid-Labor Day Weekend Ethics Barbecue, 9/1/2019: Good Quotes, Bad Quotes, And Someone To Avoid Forever

/ Jack Marshall / 19 Comments

Boy, it seems like everyone’s on strike this week. I can actually see tumbleweeds rolling across the Ethics Alarms traffic stats…

1. Ethics quote of the weekend: Former GOP House member Trey Gowdy, on the astounding gall of James Comey (and Rep Adam Schiff, who apparently lacks the embarrassment gene) to call on Gowdy to apologize for his criticism of Comey’s unquestionably unethical conduct, after it had been thoroughly confirmed by the recent Inspector General’s report.  Comey even said Gowdy “defamed” him, an inexcusable hyperbole for a lawyer—even he knows better. Gowdy said,

“I never said Comey would or should go to jail. I’m certainly not going to apologize to anyone who violated FBI and Department of Justice policy, who violated an employment agreement, who shared sensitive information about an ongoing investigation, who sent classified information to an unauthorized person and then had amnesia when the FBI came to his home to try to retrieve government property…I will give him a piece of unsolicited advice: You should aspire to more in life than simply skating by without having been indicted.”

Bingo!

2.  What is the proper societal response to this horrible, horrible human being? Because it was her last day on the job and she had given her two weeks notice, Donna Reneau, a 911 operator, decided she would take out all of her grudges and frustrations on emergency callers she didn’t know and was obligated to assist. After all, what could her employers do, fire her?

So, when a flash flood swept away  Debbie Stevens’ car, with her in it, a week ago in  Fort Smith, Arkansas and she desperately called 911, instead of the trained professional she needed,  she reached Reneau, suddenly an avenging operator from Hell.

“Please help me, I don’t want to die!”, Stevens pleads at the start of the  22 minute recorded call. “I can’t swim! I’m scared! I’m going to drown!” Reneau reponded by telling the terrified woman that rescuers would “get there when they get there,” and even told her to  “shut up” as Reneau’s hysteria grew.

As the water began filling Stevens’ SUV and she cried, “I’m scared! I’ve never had anything happen to me like this before,” the 911 operator jeered. “Well this will teach you, next time don’t drive in the water,! I don’t see how you didn’t see it, you had to go right over it…”

When police were finally able to reach the swamped car, Debbie Stevens was dead, drowned. Fort Smith Interim Police Chief Danny Baker, in a statement, acknowledged public outrage but said  Reneau had not  broken any laws nor “violated policy.” THAT’S got to be a mistake, unless the policy in Fort Smith is to razz citizens in crisis.

Now the question is what should be done with, to, and about Reneau. Her performance on the recording is signature significance: nobody behaves like that who is fit for human association. She can’t be trusted as an employee, a neighbor, a colleague or a friend. She lacks empathy and decency; if she isn’t a psychopath or a sociopath, she’s too close for comfort. I don’t want her in my cul de sac…do you? I don’t want her associated with my city, or anything related to me, and that’s how every resident of Fort Smith should feel…and behave toward her accordingly.

And if, because she can’t find a job and no one wants her in their establishment or business—there is no law preventing discrimination against individual blights on society—she ends up living in a shack somewhere in the Okefenokee Swamp with the company of  snakes and leeches,  if they’ll have her—GOOD.

Be on the look-out! Here she is…

Reneau had her chance at living with civilized Americans, and blew it. [Pointer: Reg Fife. Keep those ethics story tips coming, everybody!] Continue reading →

Meet Crenshanda Williams, The 911 Operator Who Hangs Up On Callers When She Just Doesn’t Feel Like Talking To People

/ Jack Marshall / 21 Comments

911-operator

After reading about Crenshanda Williams, I’ve been pondering what would constitute a worse match of temperament, attitude, competence and basic job responsibilities. It will be hard to top her. A Houston 911 call center operator, Crenshanda is now under arrest, but not before she hung up on thousands of emergency callers mid emergency.

On one call, she hung up on the caller mid-sentence, saying, “Ain’t nobody got time for this. For real.”  That occurred  as a driver attempted to report trucks racing on the highway. The citizen identified himself when Williams picked up his call and began telling her, “I’m driving 45 South right now and right now, I am at …”

Click. Continue reading →

“Albuquerque Fire Chief Evaluating Training After Dispatcher Hung Up on Caller”? Why Yes, I Think That Would Be Prudent!

/ Jack Marshall / 14 Comments
"No...now, see, Mr, Sanchez, this is NOT how we would like you to react with a 911 caller. Let's try it again..."

“No…now, see, Mr, Sanchez, this is NOT how we would like you to react with a 911 caller. Let’s try it again…”

If I’ve said it once, I’ve said it a hundred times: watch out for touchy 911 dispatchers.

Seventeen-year-old Esperanza Quintero called 911 after her friend Jaydon Chavez-Silver was shot last month. She tried to stop Chavez-Silver’s bleeding and gave him CPR.

“I am keeping him alive!” Quintero is heard saying on the 911 call, which was answered by dispatcher Matthew Sanchez, a ten-year veteran of the Albuquerque Fire Department.

Sanchez asked, “Is he not breathing?”

The teen responded, “Barely!”

On the recording, she can be heard frantically encouraging Chavez-Silver to keep breathing.

“One more breath! One more breath!” Quintero told here wounded friend. “There you go Jaydon. One more breath! There you go Jaydon. Good job! Just stay with me, OK? OK?”

Sanchez then asked again, “Is he breathing?”

Quintero responded, “He is barely breathing, how many times do I have to fucking tell you?”

Apparently this outburst deeply, deeply offended Sanchez, who felt that the use of the vulgarity justified him leaving the panicked teen to deal with her dying friend by herself. “OK, you know what ma’am? You can deal with it yourself. I am not going to deal with this, OK?” the dispatcher said, and he disconnected Quintero as she pleaded for help.

So there.

As you know, I’m a big fan of civility, and we really should discipline ourselves and our children to avoid profanity and  vulgarity in dealings with others, in the workplace or anywhere else. Mutual respect is a cornerstone of ethical conduct generally, and civility is how we recognize the inherent respect we owe every fellow citizen. Having one’s friend dying in front of you is a stressful situation, however, and I think the collective effects for fear, panic, desperation and stress creates sufficient adverse influences on a teen that a lapse of decorum should be excused or at least tolerated, don’t you? Particularly when the listener  is allegedly an adult and trained rescue personnel?

Jaydon died. A rescue squad was dispatched before the hang-up, which only means that what Sanchez did could have been worse.

Albuquerque Fire Chief David Downey  called the actions of dispatcher Matthew Sanchez on June 26 “unforgivable” and said Sanchez, who had the sense to resign, at least, should not have hung up on the caller. Downey  says he is examining the training procedures.

Good analysis. We can all stop worrying now, at least those of us in Albuquerque.

And we should be grateful, should we not, for Mr. Sanchez providing a superb lesson to all of our young people about the important of avoiding potty mouth?

 

Now THAT’s Unprofessional!

/ Jack Marshall / 17 Comments
"911...what is your emergency?"

“911…what is your emergency?”

There are many professions where a whimsical, even a black sense of humor is useful, perhaps essential. If M*A*S*H taught us anything, it taught us that. 911 operator, however, is not one of them.

I say this knowing that I would be dreadful at the job, as I find it hard not to see humor in disasters that befall others, or even myself—-too many Warner Brothers cartoons, perhaps. 911 operators must maintain a cool, calming, respectful demeanor, even when they are being told by a panicked mom that her kid super-glued a rat to his sister, that her home has been invaded by thugs dressed as Muppets, or the house has been engulfed by a flood of molasses. I couldn’t do it.

But then, it’s not my job.

It was the job of the operator on this call, though: Continue reading →