Meet Crenshanda Williams, The 911 Operator Who Hangs Up On Callers When She Just Doesn’t Feel Like Talking To People


After reading about Crenshanda Williams, I’ve been pondering what would constitute a worse match of temperament, attitude, competence and basic job responsibilities. It will be hard to top her. A Houston 911 call center operator, Crenshanda is now under arrest, but not before she hung up on thousands of emergency callers mid emergency.

On one call, she hung up on the caller mid-sentence, saying, “Ain’t nobody got time for this. For real.”  That occurred  as a driver attempted to report trucks racing on the highway. The citizen identified himself when Williams picked up his call and began telling her, “I’m driving 45 South right now and right now, I am at …”


Then there was the man who dialed 911 to report that he had just left an armed robbery in progress. Williams immediately hung up on his first call. When he called again a minute later, she answered: “Houston 911, do you need medical, police or fire?”

“This is a robbery!” the man  responded. Williams sighed, and hung up on him again.

The 43-year-old’s call record was  reviewed after her supervisors noticed that she had a large number of calls that lasted less than 20 seconds, and a check of  the Houston Emergency Center database found that “thousands of short calls have been attributed to the defendant” from October 2015 to March 2016.

Williams explained to officers she often hung up because she didn’t feel like speaking with anybody at the time.  Well, that’s certainly understandable!

What does society do with someone like this, other than put her in jail, where she is probably headed though not soon enough and certainly not for long enough? When someone is this depraved, lazy, and devoid of human compassion, what possible job can she be trusted to perform?

And how does someone become like this? What devil’s brew of  upbringing, education and culture is it than could breed someone who would apply for and accept the responsibility of being the lifeline for desperate human beings in need, and treat them like this?

21 thoughts on “Meet Crenshanda Williams, The 911 Operator Who Hangs Up On Callers When She Just Doesn’t Feel Like Talking To People

  1. The scarier question is how was she able to get that job? What kind of screening process do they have in Houston, if any, that would let someone like her through?

      • It’s “ain’t nobody,” Rich, Not “ain’t no one.” Check your privilege. Clearly, you’re trying to appropriate this woman of color’s culture. Shame on you.

            • I considered getting into that thorny issue, but decided to leave it to others. Still, Bernie Sanders’ facile declaration that every American should have a right to a full time job with a living wage did come to mind. How can anyone believe that someone like this woman has a right to a job, if this is how she performs? Why should honest, diligent working people have to support her after she proves herself to be unemployable, not by disability, but by her pure rottenness of character?

          • Wow — I’ve been out lately and am just catching up on Jack’s blogs. Do you feel this is appropriate commentary — on an ethics blog no less?

            • Congressional District of Sheila Jackson Lee… I wonder if the job was a political favor? The shoddy way public services are run in that district (democrats all) make this a valid question.

              How does a problem like this go so long (with people complaining of hang ups!) without depraved indifference on the part of supervisors, all the way up the political chain?

  2. She’s an extension of Law Enforcement. Her Union should convince the prosecutor to drop all charges, expunge her record, after 3-months of paid suspension she should seek a transfer to a new 911 call center that has no knowledge of her history.

  3. Sadly, this would be a great idea for a Saturday Night Live skit. However in these pc days, the 911 operator could not be a “person of color”. She’d have to be a cranky old white gal or some clueless millennial blond.

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