(Watch this after you’ve read the post. Kind of like dessert..)

The ethical considerations one should review when pondering whether to engage in webshaming nicely evaporate when the subject has chosen, though unwittingly, to webshame herself. Thus Ethics Alarms has no qualms about presenting for your consideration, revulsion, and rejection if she ever applies for a job from you, one Taylor Chapman, a 27-year-old woman who lives in the vicinity of Fort Lauderdale. She eagerly and proudly posted to her Facebook page the phone-video above, of her abusing an impeccable Dunkin’ Donuts employee, annoying a customer, and making serial statements with signature significance—no decent human being would utter even one of these appalling comments in public unless suffering from a brain trauma or extreme intoxication.

Chapman was angry because she and her friends had not received a receipt along with their large drive-thru order, and angrily (and abusively, based on Chapman’s manner, but we can only guess) demanded to receive their order free of charge, as Dunkin’ Donuts now promises as part of a service pledge. The employee handling the order apparently did not know how to proceed, and told the group that they would have to come by the store and see her manager the next day.

[An aside: That’s not good customer service, DD. If you make a guarantee that is supposed to mean anything, you have an obligation to train employees how to deliver on it. Telling customers who have not received the promised service that they have to come back to the establishment another day to receive what they are owed is unreasonable and a bait-and switch. I would have said to forget it. I would have written a letter. I would not have done what Chapman did, and I don’t know anyone who would.]

What Chapman did was to return the next day and demand her free order, tossing obscenities at the extraordinarily polite and unflappable employee (his name is Abid Adar, and you should send him flowers) on duty while she recorded the encounter as if it were a health department sting. Continue reading →