(Watch this after you’ve read the post. Kind of like dessert..)
The ethical considerations one should review when pondering whether to engage in webshaming nicely evaporate when the subject has chosen, though unwittingly, to webshame herself. Thus Ethics Alarms has no qualms about presenting for your consideration, revulsion, and rejection if she ever applies for a job from you, one Taylor Chapman, a 27-year-old woman who lives in the vicinity of Fort Lauderdale. She eagerly and proudly posted to her Facebook page the phone-video above, of her abusing an impeccable Dunkin’ Donuts employee, annoying a customer, and making serial statements with signature significance—no decent human being would utter even one of these appalling comments in public unless suffering from a brain trauma or extreme intoxication.
Chapman was angry because she and her friends had not received a receipt along with their large drive-thru order, and angrily (and abusively, based on Chapman’s manner, but we can only guess) demanded to receive their order free of charge, as Dunkin’ Donuts now promises as part of a service pledge. The employee handling the order apparently did not know how to proceed, and told the group that they would have to come by the store and see her manager the next day.
[An aside: That’s not good customer service, DD. If you make a guarantee that is supposed to mean anything, you have an obligation to train employees how to deliver on it. Telling customers who have not received the promised service that they have to come back to the establishment another day to receive what they are owed is unreasonable and a bait-and switch. I would have said to forget it. I would have written a letter. I would not have done what Chapman did, and I don’t know anyone who would.]
What Chapman did was to return the next day and demand her free order, tossing obscenities at the extraordinarily polite and unflappable employee (his name is Abid Adar, and you should send him flowers) on duty while she recorded the encounter as if it were a health department sting. Along the way, she used racial slurs to describe the employee at the drive-in window, ranted to a fellow customer, threatened legal action (!), insisted that the drive-thru employee be fired, and appeared to be auditioning for the role of Worst Customer Ever, all while repeatedly proclaiming that she would be posting the video on Facebook.
Most memorable quote, as her order was being prepared: ”Even if they hock a loogie and s**t in it, I don’t even care…. One time they pissed in my fries right in front of my mouth. Literally, I could smell the piss in it…. That’s why I’m not eating this food and I’m giving it to my boyfriend.”
The video , which Chapman posted as promised, teaches many things—other than to avoid Chapman like herpes, that is:
- Berating employees for the failures of their employers, or mistreating one employee who has done nothing wrong because you are annoyed with a different employee, is wildly unfair, as well as cowardly.
- Using obscenities and vulgarities in transaction with strangers, besides being uncivil, is a form of verbal assault and outrageously disrespectful. This video is a reminder of the world we are looking at if we continue to shrug away gratuitous vulgarity in everyday discourse.
- “I’ve contacted my lawyer” is a threat, often bullying, frequently a lie, and almost always the water mark of a jerk. Like Chapman.
- People who act like this are unethical by nature: they regard their needs and desires infinitely more important than the welfare and happiness of everyone else. They cannot, therefore, be trusted.
- Exemplary ethics from the other customer who witnessed the abuse of the employee would have been to intervene, chastise the woman for her manner, rudeness and language, and continue to do so until she left or modified her conduct.
As a side note, the comments about this incident on the conservative political site The Blaze are depressing. The discussion of one rude woman quickly degenerates into speculation over whether she is a “typical Obama supporter” or a run-of-the-mill cruel, abusive conservative. Ye Gods. No wonder reasonable policy debate is so difficult, when both sides of the spectrum regard disgraceful conduct as indicia that an individual hails from the opposite camp. Similarly, many male oriented sites have used this video to spark orgies of misogynism from their readers, all apparently swine.
It’s ugly out there, and not just in Fort Lauderdale.