John Billingsley has been participating here for less than two months, and this is his first Comment of the Day. He explores some of the broader labor, management and cultural issues behind the curtain in my rueful account of inept service at an airport fast food restaurant.
Here is John’s Comment of the Day on the post, “Incident at Big Bowl.”
I believe this is an issue that goes much deeper than it appears on the surface and Son of M and Tom M in their analyses have identified some of the issues at the root of the problem. Son of M said, “I don’t know that people at this level of employment have EVER cared or are ever going to.” There are some who care, and they can be identified when you are served by them, but I agree that most them appear not to. I think this is because our culture overall is not respectful of the people who do those jobs and so they have no reason to respect themselves as a person who performs that work.
I had the opportunity to live in Japan for about two years. That was over 40 years ago, and I still remember the complete professionalism of just about every service worker I encountered. Of course, it is a cultural thing. I wish people who provide services here could develop the attitude that it is not demeaning to be a service worker.
Tom asks, “Why is all of the blame on the employees?” Continue reading