respect

The United Ethics Train/Plane Wreck Sails On: A New, Worthless Apology, Ann Althouse Buys A Ticket, And More!

/ Jack Marshall / 84 Comments

[ And yes, it is worth the attention it’s getting on an ethics blog. Greater ethical lessons and enlightenment can arise out of a transaction at a lemonade stand than in nuclear disarmament talks; this basic, establishing principle of Ethics Alarms still is elusive to many readers, and I don’t know what else I can say to explain it for them. Of course other things are going on: Bulletin: this isn’t a news site. No, the fact that Sean Spicer said that “Even Hitler didn’t use chemical weapons” and the news media, knowing full well what he meant (and that what he meant was technically correct, though still a jaw-droppingly cretinous thing to say) still turned it into a big deal —because he works for Donald Trump, and there for is evil—and Nancy Pelosi even said the it mandated his removal (no, the fact that Spicer is incompetent mandates his removal—“Best people,” Mr President? Remember “Best people”?—but we knew that) is not a more important ethics story.

I am seriously considering just banning every commenter who makes one of those “Why are you writing about this when children are dying in the Congo and Flint still has bad water?” complaints. Write your own damn blog. I have clients, a full time job and many other responsibilities, taught for four hours yesterday, and most of all, had a Red Sox game to watch. Istill posted about 2000 well-considered words. I am not your Ethics Monkey.]

Reports from the still accumulating United Flight 3411 ethics carnage:

Look! A new apology! United Airlines CEO Oscar Munoz performed a backflip and issued a brand new apology for the fiasco on United Express Flight 3411, and said in a statement;

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment.  I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard.   No one should ever be mistreated this way.  

I want you to know that we take full responsibility and we will work to make it right.    

It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.  

I promise you we will do better.  

Sincerely, 

Oscar

Quick reactions:

….Well, I hope you will do better, because it would be almost impossible to do worse.

…Wait, I thought the United agents were following procedures and that this was all the fault of the “disruptive” passenger? Didn’t you say that? I’m sure I read that you said that…

…”Outrage, anger, disappointment”? When did Munoz express any of those? The word he used before was “upsetting.” In his previous “apology,” which extended to the passengers who were “re-accommodated,” a weasel word if there ever was one, since they were “un-accommodated’…

…Yes it is too late to do the right thing sometimes, and this apology is a perfect example.

If the soon-to-be-forcibly retired United CEO had issued this apology immediately, contemporaneously with  placing every involved employee in Chicago on leave until the matter was fully investigated, it would have been a #1 apology on the Ethics Alarms Apology Scale, the best of the best, the top of the line….

1. An apology motivated by the realization that one’s past conduct was unjust, unfair, and wrong, constituting an unequivocal admission of wrongdoing as well as regret, remorse and contrition, as part of a sincere effort to make amends and seek forgiveness.

However, when such an apology follows a previous apology that expressed none of this, but instead a reflex insistence that no wrong had been committed and that the victim of the wrong was at fault, the second apology becomes a #7 apology on the scale, one that is insincere and not a true apology at all:

7. A forced or compelled [apology], in which the individual (or organization) apologizing may not sincerely believe that an apology is appropriate, but chooses to show the victim or victims of the act inspiring it that the individual responsible is humbling himself and being forced to admit wrongdoing by the society, the culture, legal authority, or an organization or group that the individual’s actions reflect upon or represent .

Munoz’s second apology also insults the intelligence of everyone following the incident. We know what United’s attitude was: the United CEO expressed it:

“Be still peasants, and don’t scream like little girls when you get your comeuppance! We decide what your rights are! Next time, try walking to Louisville! I bet our surly representatives, cramped seats and stale pretzels will start looking pretty damn good before you get though Indiana.”

Now he’s suddenly horrified and contrite. Sure he is: he’s horrified because United stock is falling, and contrite because a public relations crisis management specialist told him to be.

Too late. We know what you really think, and we don’t forget that easily. Continue reading →

More On United’s “Ethics Plane Wreck”

/ Jack Marshall / 36 Comments

Ethics Alarms reader Arthur in Maine correctly declared that yesterdays’ multi-stage fiasco involving United Air Lines, an abused passenger and the police would be the first Ethics Alarms “ethics plane wreck.” He was correct.

Now we learn that the entire mess was based on a lie: this was no boating accid….sorry…the flight was not “overbooked.” United just decided at the last minute to fly a flight crew to Louisville, so it bumped four passengers against their will and lied, saying that the flight was overbooked. In addition to the policy-defying employees, and the brutal police, passengers on the United Flight 3411 Ethics Plane Wreck, which has spare seats aplenty, include

Recent passengers:

1. The United staff responsible for the fiasco added to their ethics foul with this official summary of the incident, cited by the United CEO:

Summary of Flight 3411

. On Sunday, April 9, after United Express Flight 3411 was fully boarded, United’s gate agents were approached by crewmembers that were told they needed to board the flight.

. We sought volunteers and then followed our involuntary denial of boarding process (including offering up to $1,000 in compensation) and when we approached one of these passengers to explain apologetically that he was being denied boarding, he raised his voice and refused to comply with crew member instructions.

. He was approached a few more times after that in order to gain his compliance to come off the aircraft, and each time he refused and became more and more disruptive and belligerent.

. Our agents were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight. He repeatedly declined to leave.

. Chicago Aviation Security Officers were unable to gain his cooperation and physically removed him from the flight as he continued to resist – running back onto the aircraft in defiance of both our crew and security officials.

Verdict: Dishonest, self-serving and misleading: Continue reading →

KABOOM! United Air Lines. Unethical. Incompetent. Stupid. Insane. Unforgiveable. [UPDATED]

/ Jack Marshall / 121 Comments

Just read this, which goes with the video.

Quick summary: a United flight supervisor came on board a sold-out flight and demanded that four seated passengers leave the plane  so four United employees could take their seats. Four passengers were chosen at random, and one, an older man, refused. Police were called and he was beaten and forced off the plane.

Really.

It’s hard to type with all these brains from my head explosion on the keyboard, but…

1.  No business that treats customers like this deserves to stay in business.

2. Any solution would have been better. Anything. Charter a flight for the United employees. Pay 10,000 bucks per passenger as incentive. Offer a lifetime ticket. That the united employees couldn’t come up with a less abusive and disrupting solution shows terrible training, terrible judgment, and a terrible corporate culture.

3. I am stunned that no passenger, when the older man who refused to go began to be abused by the police, stepped forward to take his place. I would think that would be an obvious response. Can we all pledge here and now that before someone is dragged screaming of a flight we are on, we’ll step forward and give up our seats?

4. I have to travel a lot for my business, but I will move heaven and earth not to have anything to do with United.

5. The carrier should pay dearly for this.  It is inexcusable.

More accounts: New York Times, Hot Air, Vox, NPR, FOX6Now.com, The Gateway Pundit, neo-neocon, Boing Boing, View from the Wing, Raw Story, Fox News Insider, CBS Chicago, , Guns & Money, The Federalist, IJR, FOX31 Denver, AOL, Instapundit, Axios, Eschaton , Mediaite, The Ring of Fire Network, View from the Wing, BGR, Mashable, CBS Pittsburgh, The Daily Caller and Outside the Beltway

And this, from Hit and Run at Reason:

While United’s customer service policies in this case are clearly heinous and absurd, let’s not forget to also cast blame on the police officers who actually committed the brutality on United’s behalf. NPR reports that the cops attacking the man “appear to be wearing the uniforms of Chicago aviation police.”

While there may be something to be said for the ability for private businesses to summon the help of the police to remove people from their premises if they refuse to leave peacefully and their presence is unwanted, there is no excuse for the police to cooperate when the reason their presence is unwanted is not “causing a disturbance” or being violent or threatening to other customers, or stealing goods or services, or doing anything wrong at all, but rather wanting to peacefully use the service they legitimately paid for.

Shame on both United for calling the cops on a passenger to make the lives of their employees and business easier, and shame on the police for having any part of it.

[UPDATE: According to A.P., others may agree with the above; “Chicago aviation department says officer involved in dragging man off United flight placed on leave,” A.P. tweets.]

 

Dead President Ethics: The Post Mortem Odyssey Of James K. Polk

/ Jack Marshall / 10 Comments

James K. Polk is one of my favorite Presidents, in part because he has never received his due for being spectacularly effective, if unwavering ruthless in achieving his goals. By the standards of fulfilling his own stated objectives, a President can’t be more successful than Polk. He pledged to expand U.S. territory to the West, Southwest and North, and did so, then served only one term, as he had promised. Polk also wrote a fascinating diary, essentially an autobiography.

His relative obscurity arises in part because he was a one term President, but primarily because he existed in the shadow of his fellow Tennessean, Andrew Jackson, who was more flamboyant, more influential on more political fronts, and had far more than four years in the spotlight. He was also much taller. Poor Polk lived just three months after leaving office, dying of cholera in 1849, in Nashville. Tennessee. The laws of the time held that those who died of that dread disease be buried within 24 hours to prevent epidemics, so the former President of the United States was  laid to rest in a mass grave less than a year after leaving the White House.

A year later, Polk was removed from the mass grave and buried on the grounds of his Nashville home, Polk Place, in accordance with the will he drew up five months before his death. Polk, a lawyer, stipulated that his body and that of his wife be buried there, and that after his death and his wife’s, the property should be held in trust by the state, which would be bound allow a blood relative to live there. Unfortunately for the dead Polks, the ex-President made a tyro’s drafting gaffe. After Polk’s widow Sarah died in 1891, a court voided the terms of the will because it violated the common-law Rule Against Perpetuities: a property owner can’t bequeath property to unborn future generations. So Polk Place was sold to private interests, eventually razed, and today there is a boutique hotel on the property. On Sept. 19, 1893, Polk’s body and Sarah’s were moved again, to the Nashville grounds of the Capitol.

On a small patch of grass within a stone’s thrwo of the Capitol, the Polks’ grave is lies in a modest but attractive classical monument framed by Greek columns, with an inscription declaring  that Polk “planted the laws of the American union on the shores of the Pacific.” It was designed by William Strickland, the architect who also designed the Capitol itself and George Washington’s sarcophagus at Mount Vernon in Virginia. But Polk’s Jackson problem continues: his gravesite is dwarfed by a nearby equestrian statue of Old Hickory, and tourists virtually ignore it. And while Jackson’s grave at the Hermitage, his family plantation, is a major tourist draw in Nashville, Polk remains—that is Polk’s remains remain—an afterthought. When President Trump visited Nashville last month, he laid a wreath on Jackson’s tomb, and saluted him in a speech. As for the perpetually dissed 11th President, the campaign jeer of the Whig Party running against the first Dark Horse candidate in 1844 apparently remains appropriate: “Who is Polk?”
Continue reading →

Comment Of The Day: “Incompetent Elected Official Of The Month, As Trump Derangement Allegedly Eats Chuck Schumer’s Brain”

/ Jack Marshall / 4 Comments

Aggressive Ethics Alarms commenter Elizabeth II was on fire yesterday, authoring two and maybe three Comment of the Day-worthy screeds. This was the first of them, and on a topic that never can have enough discussion here: civility, in reaction to Senator Schumer’s public berating of a Trump voter in a New York restaurant.

Incidental Update: when that post was written, no leftward mainstream media sources reported the incident, though it was unquestionable newsworthy. If Senator McCain or Mitch McConnell, and certainly Sarah Palin, had behaved this way, it would be on every front page and CNN would be leading with it every hour.  I noted that this was a perfect example of how the polarization of news sources works today; I also wondered if the story would ultimately be debunks or credibly denied. The story  hasn’t been debunked, and the Left’s media pals have ignored it. From now on, I think I’ll ask any desperate denier of news media bias try to explain this.

Here is Elizabeth II’s Comment of the Day on the post, “Incompetent Elected Official Of The Month, As Trump Derangement Allegedly Eats Chuck Schumer’s Brain”:

I think this is more than Trump Derangement — though of course Trump as POTUS is making it worse. It is the awful, seemingly uncontrolled downturn in civility generally in this country. We dress like slobs, we act like slobs, and we talk like slobs. We seem to have no control over our behavior: in perhaps two generations, all bets are off in terms of civil behavior.

When my son was very young I did want him to learn to be a “gentleman.” This had nothing to do with money, class, or beliefs: it was attitudinal and behavioral only.

My explanation was this: what you do or say in the privacy of your own home — absent breaking the law — is absolutely one’s own business.

Outside the home, however, is where being a ‘gentleman’ comes into play. The key to being a gentleman is to match your public behavior to where you are and who you are with — doing so with grace and civility without , compromising your own personal ethic. Continue reading →

Comment of the Day: “From The Ethics Alarms “Res Ipsa Loquitur” Files: Now THAT’S An Unethical TSA Patdown”

/ Jack Marshall / 9 Comments

The post about the TSA agent’s excessive “patdown” of a young boy, caught on video, prompted spirited debate with many high quality comments.

Before presenting John Billingsly’s COTD, let me note up-front two of John’s points that I disagree with. First,while refusing to follow an illegal order is mandatory, the fact that one is given an order to do something unethical—and this patdown was unethical—does not reduce the responsibility to refuse if the harm to another is clear, obvious, and objectively unjust, as in this case. Second, everyone involved in a wrongful act is accountable, from the top of the chain of command to the bottom. I also have a third and fourth, but I’ll let others cover those.

Here is John Billingsley’s Comment of the Day on the post, From The Ethics Alarms “Res Ipsa Loquitur” Files: Now THAT’S An Unethical TSA Patdown:

According to a report at Dallasnews.com, “Afterward, the TSA officer was instructed by his supervisor, who was observing, to complete the final step of the screening process.” My emphasis added. This suggests to me that the agent himself was going to break procedure and omit “the final step” of the screening process, which I believe to be the genital grope, until he was directly ordered by his supervisor who was there in person to do it.

I understand the “just following orders” issue per the Nuremberg Trials. It looks like he was going to disobey the order (procedure) until he received the direct order from his supervisor. I don’t think there are many low level employees who would immediately disobey a direct order of a supervisor in that situation. When you are a grunt at the bottom and your boss tells you to do things the way you have been taught to do them, it is going to be very difficult to make the decision to disobey.

Continue reading →

No, Bill O’Reilly Shouldn’t Be Fired For Making Fun Of Rep. Maxine Waters’ Hair

/ Jack Marshall / 117 Comments

Bill O’Reilly should have been fired before he made fun of Maxine Waters’ hair. Now would be the worst time imaginable to fire the blow-hard, untrustworthy Fox News pundit, because it would allow partisans to silence an opinion-maker whose opinions they hate by employing shameless and unjustified race-baiting. That tactic, employed repeatedly and futilely against Rush Limbaugh and other high profile conservatives, is unethical, and must not be validated by success.

In case you don’t follow O’Reilly, 1) I salute your taste and time management, and 2) here’s what caused the controversy:

O’Reilly was stopping by the set of “Fox and Friends,” and along with the gang on the couch watched some of Democratic Congresswoman Maxine Waters’ speech attacking President Trump. After the clip, O’Reilly said, “I didn’t hear a word she said. I was looking at the James Brown wig.”

Being in the Land of the Dimwits, O’Reilly sparked an idiotic defense from co-host Ainsley Earhardt, who said, fatuously, “You can’t go after a woman. Plus, I think she’s very attractive.”

Why in the world can’t you “go after a woman” when the woman is an elected official who says ridiculous things as routinely as clockwork? Earhardt’s statement was sexist on its face, and as O’Reilly quickly found out, it wasn’t sexism that he was going to be accused of with his mean James Brown wig comment. By the way…

…he had a point.

It’s a nasty, ad hominem, unprofessional point, however, that lowers political discourse into the gutter. O’Reilly has been doing this in various ways from the beginning of his career, when he wasn’t misrepresenting his credentials, his conduct, or other matters. This, however, was a relatively minor example.

Never mind though: Waters is black, so by the infinitely adjustable weaponizing definition of racism used by progressives, black activists and Democrats for the previous eight years, to criticize her at all is to be a racist. This was a sub-version; criticizing a black woman’s hair is racist. OK, comparing a black woman’s wig to an iconic black soul singer’s wig is racist. Or something: just cry racism, and the hope is that it will tar O’Reilly so badly that he will become unemployable, and no progressive will ever have their blood pressure raised by him again.

All over social media, progressives of note and non-note called for Bill’s head because his comment was “racist.” This really takes chutzpah, since mocking Donald Trump’s hair and skin-color virtually became a national pastime in Leftist Land during the 2016 campaign, and is still. What’s the standard being advocated here? Calling a white President”s comeover anything from a dead animal to decomposing vegetables is perfectly acceptable political discourse, but comparing a black House member’s wig to the hair of a dead rock icon is too horrible to tolerate? The Washington Post published a feature called “The 100 Greatest Descriptions of Donald Trump;s Hair” last June. It included such entries as

  • A mullet that died in some horrific accident
  • Combed like he’s televangelist Benny Hinn.
  • Like Biff, from “Back to the Future”
  • Like Lucille Ball
  • Like a troll doll

And most worthy of discussion,  this: Continue reading →

Incompetent Elected Official Of The Month, As Trump Derangement Eats Chuck Schumer’s Brain [UPDATED]

/ Jack Marshall / 25 Comments

Luckily, the Senator was hammerless…

NY Senator Chuck Schumer, the Senate Minority Leader (who sure seemed like a nice, reasonable guy in my two brief encounters with him), apparently needs an intervention.

According to witnesses, Schumer became enraged this weekend when he encountered Joseph A. Califano Jr. (former U.S. Secretary of Health, Education and Welfare under President Carter)  and his wife, Hilary, having a quiet dinner at the stylish Upper East Side restaurant Sette Mezzo. Schumer, dining with friends, began shouting at the couple and Califano’s wife in particular, saying, “She voted for Trump!” The Califanos left the restaurant, and the distinguished Senator followed them outside, continuing to harass Hilary Califano, saying,  “ ‘How could you vote for Trump? He’s a liar!’

Mrs. Califano confirmed the account. “Sen. Schumer was really rude . . . I should have told him that Hillary Clinton was a liar, but I was so surprised I didn’t say anything.”

A spokesman for Schumer denies this occurred, saying, “[He] and his wife ate at the café on Sunday, engaging in unremarkable conversation with patrons who approached their table. There were no heated exchanges with ‎anyone.”

Once again, almost all “conservative” media reports that Schumer was ranting at Califano. No left-leaning media has covered the story at all (so far), except The Hill. How do we know what happened, with journalism rejecting objectivity? The mainstream media actively works to bury stories that don’t serve their agendas, while the other side habitually over-hypes. If we take the MSN’s silence for the truth, then the episode becomes “old news,” and is effectively muted.

I have to maneuver this disgusting swamp every day. In this case, I’m going with the New York Post Page Six account, first because it’s the local paper; second, because I find it hard to believe that any paper would try to manufacture an incident in a crowded restaurant; third, because Mrs. Califano confirmed it, and finally, because Democrats have been increasingly unhinged for months.

Update: when that post was written, no leftward mainstream media sources reported the incident, though it was unquestionable newsworthy. If Senator McCain or Mitch McConnell, and certainly Sarah Palin, had behaved this way, it would be on every front page and CNN would be leading with it every hour.  I noted that this was a perfect example of how the polarization of news sources works today; I also wondered if the story would ultimately be debunks or credibly denied. The story  hasn’t been debunked, and the Left’s media pals have ignored it. From now on, I think I’ll ask any desperate denier of news media bias try to explain this.

So… Continue reading →

From The Ethics Alarms “Res Ipsa Loquitur” Files: Now THAT’S An Unethical TSA Patdown

/ Jack Marshall / 119 Comments

Fire that guy. Just fire him. Or suspend him without pay for a good long time.

No, on second thought, fire him.

There is no excuse for this, just reasons. The main reason is that the TSA agent is being an asshole, if not a pervert. I am patted down a lot—as an adult, wearing a suit. This is a kid in a T-shirt and shorts. What is he supposed to be hiding? No child should be subjected to this indignity, and no parent should have to stand by and endure it.

The mother who took the video  complained that her family was”treated like dogs” and forced to miss a flight during an extensive security check, according to her Facebook post:

We have been through hell this morning. They detained Aaron for well over an hour at DFW. (And deliberately kept us from our flight… we are now on an alternate) We were treated like dogs because I requested they attempt to screen him in other ways per TSA rules. He has SPD and I didn’t want my child given a pat down like this. Let me make something else crystal clear. He set off NO alarms. He physically did not alarm at all during screening, he passed through the detector just fine. He is still several hours later saying “I don’t know what I did. What did I do?” I am livid. Please, share… make this viral like the other children’s videos with TSA… I wish I had taped the entire interchange because it was horrifying. We had two DFW police officers that were called and flanking him on each side. Somehow these power tripping TSA agents who are traumatizing children and doing whatever they feel like without any cause, need to be reined in.

Continue reading →

Romanian Flag Ethics, or “Who Cares About Chad?”

/ Jack Marshall / 49 Comments

The national flag of Romania (above left)  is designed with vertical stripes colored blue, yellow and red. It has a width-length ratio of 2:3. So does the national flag of Chad (right). In fact, they are identical. (One or the other supposedly has as slightly darker blue, indigo vs. cobalt, but I can’t see it.)

Romania established the colors and the design by law in 1989, when its Communist government fell.  It essentially ripped off Chad’s flag, and Chad immediately protested. True, these had been the Rumania/Romania colors forever, but not in this exact form. Do you think Romania bothered to check whether than design was, like, taken? Nah. “There were more important things to care about,” rationalized the nation’s president at the time,  Ion Illiescu. More important to Chad, though? This is the essence of ethics: thinking about the other parties affected by your conduct. It is not the Romanian way, at least when it comes to flags.

What does Romania care about Chad? It’s one of the bleakest, poorest third world nations in the world. Who cares if Chad objects? Who listens to Chad? “It’s too far away,” reasons a Romanian quoted by the Wall Street Journal. Now there’s the keen logic, sense of fairness, and respect for the rest of the world we like to see from our fellow citizens of the planet.

There is no authorized body that referees flag theft. Of course, there shouldn’t have to be, as this is an act without plausible defenses. If a nation takes another country’s flag, it is either being spectacularly arrogant, disrespectful and dishonest,  or incredibly negligent. There is no third explanation. Continue reading →