
1. Phone Hold Music Ethics. DirecTV, which has bedeviled me, annoyed me and frustrated me for 30 years, had, all during that time, the worst on-hold music in human history. It was a scratchy recording of a high-pitched flute repeating the same unresolved bars over and over again. This selection was particularly crazy-making when DirecTV would, as was their wont, keep me waiting for ten minutes or more after telling me my wait time would be “less than two minutes.” Today I had an occasion to call the service again, and, mirabile dictu, the hold music is now a clear, crisp piano composition by Schubert. Small victories is all I have these days…
[Update: It wasn’t even a small victory! The new music was a tell: I was engaging with a fake DirecTV scammer. Irony: the lousy hold music helped make me check out the caller.]
2. More DirecTV…For weeks I have been getting robo calls from DirecTV telling me to call a phone number. Sometimes I would get ten such calls a day. As a matter of principle, I refuse to continue robocalls or the new AI calls in which a female voice begins with “Hello?” so I hang up, sometimes with a tart, “Bite me!” Finally I decided to call the number I had been getting ordered to call just to complain about being harassed. I then learned from the agent in Bangladesh or somewhere that because I had set some kind of record for legitimate complaints over the past six months (loss of signal, interruption in service, installment of equipment, incompetent agents, etc, etc.) I was receiving a special promotion to keep me from ditching the service like so many other subscribers apparently are. It will save me about 50 bucks a month for two years, so I’m not complaining. At least for now.
[Update: yes, this was a scam. I hate and distrust DirecTV so much that the ridiculously complicated script I was being read and the confusing payment process seemed consistent with my usual interactions.]



