Groupon Celebrates National Incompetence and Ignorance With A Presidents Day Double KABOOM!

Hamilton-exploding_head2

The Ethics Alarms KABOOM!—a special designation for ethics-related stories that make my head explode—has a new variation, thanks to Groupon: the repeating KABOOM!, triggered by two related KABOOMs in the same episode. My head has been exploding repeatedly since I learned about this late last night.

Hold on to your craniums, for here is a Groupon press release sent out earlier this week, the first of the KABOOM! twins:

Groupon Celebrates

Presidents Day

by Honoring

Alexander Hamilton!

Commemorate a man historically powerful enough to be on money with $10 towards $40 on a local purchase while they last!

CHICAGO, Feb 14, 2014 (BUSINESS WIRE) — Starting tomorrow, Groupon ( http://www.groupon.com ) (NASDAQ: GRPN) will be kicking off Presidents Day weekend by giving customers 10 dollars off 40 dollars when they purchase a deal for any local business. The $10 bill, as everyone knows, features President Alexander Hamiltonundeniably one of our greatest presidents and most widely recognized for establishing the country’s financial system.

Beginning Saturday, Feb. 15 at 9 am CST, shoppers will be able to redeem this offer by using the promo code “10OFF40LOCAL”, which isn’t very catchy, but neither was President Hamilton’s famous saying, “Nobody expects to trust his body overmuch after the age of fifty.”

President Hamilton is best known for the fiscal sensibilities that led him to author economic policies, establish a national bank and control taxes. Customers can honor our money-minded commander-in-chief and find deals by searching Groupon.com for local deals all through President’s Day weekend. Promo codes are limited, and more information can be found at: https://www.groupon.com/faq#faqs:content-269

The emphasis is mine, and I’m paying for every bit of it, let me tell you. My head is doing a terrific Dante’s Peak impression as I type this.

But that’s not all: here comes Groupon’s KABOOM! #2. Is the company embarassed? Chagrined? Are heads rolling? Oh, noooo! For when an enterprising American, one of the few who received a competent fourth grade education, was kind enough to alert Groupon to its unforgivable gaffe, this is what he received in return:

GOUPON IDIOTIt would all be hilarious if it were not so ominous….and unethical.

Yes, unethical. Groupon is a web-based American corporation. People invest in it for retirement, their kids’ college education, the future. People, in short, trust Groupon, and Groupon’s way of justifying this trust is

  • To hire certifiably uneducated, ignorant, lazy employees who send out mass-communications guaranteed to make other Americans with similar sized brain-pans just as uninformed as they are….
  • To exercise no competent oversight of these employees, having hired such dolts in the first place, or, in the alternative…
  • To have sufficient numbers of similarly cognitively handicapped individual in places of responsibility throughout the company that they DO supervise the fools around them, and don’t notice or prevent the idiocy that results.

How can anyone justify trusting a company that would release something like this? No one should trust its judgment, common sense, diligence, management or leadership. Well-managed companies do not release announcements that repeatedly misstate well-known (well, at one time) facts of American history, the identity and significance of one of America’s founders, and the historical role of the owner of the face on the ten-dollar bill. Companies that deserve to be trusted with customers, business and capital do not entrust mail room deliveries to employees this lacking in intelligence, education, basic American history knowledge and research skills, much less the more demanding responsibilities of the multiple individuals responsible for this fiasco, such as the authority to communicate with the outside world in the company’s name. This is signature significance of incompetence that goes far beyond the pathetic excuses for United States citizens who are directly responsible for it.

How could Groupon begin regaining our trust? I’d say firing every single individual who touched, read, released, had a hand in or served in a management capacity for the department responsible for that announcement, as well as the doubly idiotic response when the error was flagged or the hiring of anyone in the chain of command that failed the company so miserably, would be a start. The purge should at least include a senior VP or two. Groupon won’t do it, of course. Heck, Groupon apparently still thinks that Hamilton was President ( and who can forget his performance as the Wicked Witch in “The Wizard of Oz”?).

In addition to demonstrating Groupon’s confidence-shattering incompetence and lack of diligence (how did the author of that announcement track down the other facts about Hamilton—like his “famous quote”—-and manage not to notice that the man was never President?), the episode also—

  • Insults the legacy of Hamilton, and is a breach of the basic duty of every citizen to respect and honor those who got us here, and to know the basic facts about the great nation they live in…
  • Shows the utter failure of the American public school system to made sure its graduates are better educated than they would be by a quick read through a tenth of Wikipedia…
  • Indicates a multiple leveled collapse of American culture including the family and popular culture, resulting in its failure to  fulfill its duty to produce functional, competent citizens, leaving us with bumbling dolts handling our industry, economy, entertainment and culture…

It also shows that the underlying problem—American arrogance, apathy and ineptitude—is getting worse. Earlier this week, we learned that about 25% per cent of Americans don’t know that the earth revolves around the sun. Such individuals have failed their ethical duty to be competent members of a civilized society, just as Groupon’s employees have failed their duty of civic literacy and minimal business trustworthiness. It isn’t only Groupon, which is why, if you think this is just an amusing anecdote, you are part of the problem.

This phenomenon caused Groupon to make a fool of itself by proclaiming Alexander Hamilton president on President’s Day; the same phenomenon caused the Healthcare.gov website not to be operational despite four years to get it ready. The nation, in all sectors, tolerates incompetence, engenders it, excuses it, and ultimately suffers for it.

Happy President’s Day.

UPDATE: 2/17: Groupon has “confirmed” that its Hamilton mistake was a hoax, and said that  was “an overwhelming success” in terms of marketing exposure and tweets.  My feelings on the matter are already laid out in the comments below, but to summarize…

  • The release is still irresponsible and incompetent, and now we know it was dishonest and reckless as well.
  • Ignorance isn’t funny.
  • Any customer who trusts a company that would do this is a fool, and also jointly responsible for the prevalence of deception in the U.S. culture.
  • If Groupon’s idiotic Hamilton release was not intentional, such a company would say it was anyway. Trust the explanation of a company that says it lied and is proud of it? Be my guest.

_____________________

Pointer: Newsbusters

Source: Newsbusters, Groupon, Time

76 thoughts on “Groupon Celebrates National Incompetence and Ignorance With A Presidents Day Double KABOOM!

  1. First: Happy Presidents Day, Jack.
    Next: Jack, how DARE you be so prejudiced and bigoted against scarecrows! AND witches!

    We must respond to this situation with characteristic, yea, even signature scientific calm.

    We must recall that money is created. It does not evolve.
    Most money is flat, just like the earth. It’s all a matter of perspective.
    You are always entitled to my opinion.

    Now, clean up that mess, get your head back together, and enjoy the wonderful world all have inherited from President Hamilton and Groupon.

  2. Bless me, Jack, for I have sinned. In a moment of lunacy I was part of a consensus that answered “Hamilton” to a bar trivia question about a president that appears on currency. In my defense, there were time constraints and we all felt quite stupid about it.

  3. I almost feel like they did this intentionally. What a viral hit they now have. Everyone talking about Groupon and the deal. All they had to do was sacrifice some American Intelligence.

      • Well, I think you can’t hate everyone forever and there’s something nice to be said about forgiveness and redemption. Therefore, I sentence them to 6 mos – 1 year of not receiving my business, depending on their actions and behavior during that time. After such time, I will consider it “time served” and they shall be released from my economic prison.

  4. What is even worse is if you ask your elected representative what backs the U.S. currency you will get the platitude that our currency is “backed by the full faith and credit of the U.S. Government. The only thing that backs our currency is our ability to produce valuable goods and services that people want dollars to buy. When we stop creating value in the goods and services denominated in dollars the demand for dollars will be zero and our dollars will have no value irrespective of how many the government can print.

    How much faith can you put in a government that cannot get its own fiscal house in order, fails to instill within the populace the need for a properly educated citizenry, or uses the news media as a tool for its propaganda machine?

  5. I have been cracking up at the collective head explosions going on over Groupon and this silly President’s day thing of theirs. THEY ARE JOKING. And they are OBVIOUSLY JOKING with their response.

    Groupon has had various and many things on their website in the past that were obviously not meant to be taken seriously. Go to their “Groupon Says…” link at the bottom of a deal. They have had weird statements about cats that are obviously not true. Today they have something about “Bolt Soda” an obviously fake silly thing.

    Look at their additional “read more” section about their local promo code. “As a young store clerk, Honest Abe once walked 18 miles to return 7¢ to a customer whose wallet was eaten by a bear, so what better way to celebrate President’s Day than with some savings? “.

    Seriously, they like to put goofy things on their webpage. They are a good company that gives good deals and includes silliness on their webpage. Including silliness on your webpage is not unethical. It would be like saying The Onion is unethical.

    Perhaps you have never seen their silliness before. However, that is just ignorance of what they do and not an example of their unethical behavior. You seriously need to rethink this one jack.

    • Ohhhh now you’ve done it. EVERYONE knows that “they were joking” doesn’t fly with Jack and will just set him off into a rage and make him did his heels in deeper.

    • Glad you think spreading false information and lying on a commercial website is funny. Are we to assume their deals are all fake too? Here are some other sources who believe that Groupon means what it puts on its site, which is NOT a satire site like The Onion:

      http://abclocal.go.com/ktrk/story?section=news/national_world&id=9434707
      http://www.cnn.com/2014/02/16/us/groupon-president-hamilton/
      http://www.chicagotribune.com/business/breaking/chi-groupon-honors-alexander-hamilton-on-presidents-day-20140217,0,1239710.story
      http://www.freep.com/article/20140217/BUSINESS07/302170055/Alexander-Hamilton-Groupon-President
      …as well as USA today and others.

      Is it a hoax? Then they are still untrustworthy, dishonest assholes. My position on that sort of intentional misuse of the internet is a matter of record. You “laugh your ass off” at companies making people more ignorant? Great: go work for Groupon. It’s unethical and a breach of trust any way you look at it, stupid-ignorant, or stupid-irresponsible.

      Did you laugh your ass off when the President used the fake 77 cents on the dollar figure in the State of the Union? The nation is actively misled by its leaders and the media–no body should ever assume that misinformation will be automatically recognized as such.

      It is unethical to put inaccurate information out on the web, whatever the reason, and Groupon should pay a high price for it. Your acceptance, as I said, is part of the problem.

      Hoax or ignorance, everyone responsible should be fired.

      • And the more I consider this, the more annoyed I get. Based on comments around the net, hundreds of thousands took the Groupon announcement seriously; more probably just stored it away as new information. How can anyone excuse that, whether the disinformation was intentional or ignorant? Is vandalism funny? Computer viruses? How is throwing bad information onto the web without a clear statement or demonstration of intent ever ethical or responsible? Don’t tell me I have an obligation to research the source. “Hey, it’s your fault—I lie all the time!” isn’t a defense.

        Go ahead, keep laughing your ass off at despicable conduct, Dan.That’s why neither you nor I can trust anybody. The difference is, you think that’s OK.

        • I am sorry but you are comparing apples to oranges here. This has nothing to do with vandalism or computer viruses. There are many people who take what they read on The Onion, The Daily Currant, and Fox News seriously when most people know that they should not be taken seriously.

          What you are suggesting is the dumbing down of the internet. You are suggesting that websites need to cater to the lowest common denominator. They previously had “information” on their site that hummingbirds come from eggs. They obviously do not. But when corrected they stood firm and even put a photoshopped national geographic cover saying that they do. This is nothing new for what they do and saying that them doing it is unethical is just plainly wrong. Period.

          • No, Dan, you’re wrong “period.” My guess is that well less than 50% of the public know who Alexander Hamilton is. The internet is dumb, the American public is dumber still, and corporations, including the news media, are part of it. The presumption of the large proportion of the public is that those with power have intelligence and knowledge and don’t want to lie to them, when too ofen the truth is the opposite. The arrogant elite jackasses who intentionally pollute the information sources with crap and falsity, whether it is for their amusement or for more sinister purposes, permanent do damage, on one side, to those who need to trust information but now do not know who to trust, and, on the other, to those who trust too much.

            Comparing a commercial site that is designed to convey actual information with satirical sites (I’ll ignore the gratuitous swipe at the one non-liberal biased news source) is dishonest and obtuse.

            Intentioanal web hoaxes are exactly like vandalism, as assertion of power to do harm, followed by contempt for anyone who is harmed or expresses an objection. It’s an abuse of free speech, and contemptible in every way. I couldn’t care less whether Groupon’s marketing staff is ignorant, or just arrogant and destructive. They shouldn’t be trusted, and they definitely shouldn’t be applauded. It’s unethical one way, and intentionally unethical the other.

      • They are not “spreading false information”. They are being silly, something they have done for a while now. Again, it is like someone getting upset after the first time they read the onion to find out that it wasn’t true.

        No, the deals are not fake. But they put goofy explanations on the website (which I am sure that they go through legal to make sure that their silly things are in no way confused with the actual deals)

        And I have been laughing my ass off at people thinking that they are serious. It is not “misuse” of the internet. They use the internet well and have a very succesful business model which includes putting silly things on their website.

        I guess everyone who tells a joke on the internet is unethical as well since jokes are not truth and only serious truthy things belong on the internet.

        • I’m through trying to explain the obvious to you. Lying and deceiving people is not an original business model, and yes, it works quite well: it’s still wrong. Unless Groupon’s business is humor, and it isn’t, your justification makes no sense. A “silly” lawyer is called a bad lawyer. A “silly” broadcaster is called “fired.” A “silly” teacher is called “out of a job.” “Silly” is not consistent with “trusted” unless all that is being sold is silliness. “Silly” when one is in the business of sales requires considerable skill, so that one is not misleading and reckless—and strict liability for any damage attaches. “Silly” that cannot be discerned by someone encountering the device for the first time is called incompetent and irresponsible—exactly the same results if such information were not intended as “silly.”

          I don’t care, therefore, which it is. I can’t trust the bastards, and to hell with them.

          • If anything, I think they were overestimating the American public- yes, it’s almost certainly a joke, but for it to be a funny joke you have to read it and go “right, sure, he was president, hahaha.” Considering how many people either a) believed them, or b) know how many people assume all money is presidents and thought they were simply stupid, the joke falls apart.

            • Falls apart, as in “is impossible to know it’s a joke.” If a tech company based a campaign on the world being created in 6 days and being less than 10,000 years, would that be a joke? What if it had the reputation with its close aficionados of being “silly”?

              • Precisely my point. I have no problem with companies being silly for publicity. Nobody actually believes that Geico has a talking gecko, or that anyone mixed the two words up. Nobody really thinks Jimmy Johns can deliver at the speed of light. Those ad campaigns are funny and acceptable. When the ad premise is “we are kind of stupid-” well, I have no problem believing that people are kind of stupid.

    • “Like a maniac shooting flaming arrows of death, is one who deceives their neighbor and says, “I was only joking!”” Pr. 26:118-19. Thought that was appropriate there.

      Really though, it’s no one’s responsibility to research sincerely-presented information in order to find out whether said information is part of a clever hoax or parody.

      News organizations and such have that responsibility, if they are going to pass along the information to the public as fact. But the average person, maybe not Liberal Dan, but many of us, have ongoing social lives and only have space in our craniums for a limited amount of pop-culture and website knowledge. I’m not SUPPOSED to know that Groupon likes to plaster BS all over their website; they aren’t a parody or humor site. Claiming that people who trust other people are stupid is like taking pride in knowing more about Star Trek than your grandpa.

      If my friend walks up to me and lies to my face about something, and I trust him and take his fairly reasonable statement at face value, and he turns around and “laughs his ass off” at me for trusting him…he’s the jerk, not me.

    • Aside from the “obvious” problem of obviousness being subjective, humor is more or less derived from deviations from expectations, at least in the case of parody, which is what I think you are claiming this case involves. That is to say, parodies are funny because they break from logic or reality while still having trappings of realism (e.g. Jonathan Swift’s A Modest Proposal, which was also satire). Articles describing realistic possibilities that happen to be false are not funny; they’re just false. The most realistic and “serious” parodies (i.e. satires, if I’m using the word correctly, e.g. Machiavelli’s The Prince) tend to be recognized as such only by the most informed and discerning minds. The uninformed merely see a candid assertion that may be registered rightly or wrongly as true or false.

      With all that in mind, I take issue with Groupon’s promotion because the idea of Alexander Hamilton, a famous founding father whose details J. Random American forgets, having president is probably not registered as a break from reality by most Americans. They will not see humor because unless they remember their American history, which they probably will not, there is nothing “obviously” wrong about that statement and Groupon is not a dedicated parody site like the Onion. Hamilton was a very prominent historical figure, but not enough so that the average person remembers what he did and didn’t do. What Groupon did is akin to me announcing to the world that science has discovered a distant planet with intelligent sponge life. It’s not true, but most people would neither think to question it nor know why I had to be lying. (1. Our current telescope technology can’t view planets with that kind of resolution. 2. Any message from sponge life would take months if not years to decode, and if the government were covering it up I sure wouldn’t have any opportunity to uncover it. 3. It’s a scientific-sounding shout-out to Spongebob and therefore comical in its juxtaposition of science and children’s cartoons, ha ha.) Most people, or a depressingly non-neglibible number, would simply add it to their mental book of facts and move on, maybe spreading it around to other humans.

      The “wallet eaten by a bear” story is a spiced up take on a real Abe Lincoln anecdote, but not completely wacky, so I actually take issue with that one, too. Bears are undiscriminating omnivores, at least nowadays, and were not uncommon where Lincoln grew up. Only knowing the actual anecdote (true or not; cults of personality both positive and negative are common among historical presidents as well as modern ones) and the ineffably silly phrase “eaten by a bear” would tip me off to the falsity of the “bear” part of the statement. (I think the story goes that the customer left their change, and 17 cents was a lot in the antebellum backwoods of Kentucky.)

      I hate to say it, but the bottom line is that if your audience is the general American public, you should make the breaks from reality in your jokes evident to people without knowledge of United States history (or the history of any other country, or any scientific disciplines). Otherwise they won’t see the jokes for what they are, and may even be deceived.

  6. Comments and observations.
    1) What is folding money? When are we going to see Presidents on credit cards?
    2) Companies have no business doing this. Jack is right — people are too stupid. Groupon has lost my patronage.
    3) Why is it okay for self-proclaimed moderates and right-wingers to point out how stupid Americans are, but when liberals do it we are called elitists?

  7. Sadly I have met people who didn’t come out of public school who don’t know these things either. It’s the whole culture that doesn’t value achievement outside sports and entertainment. Celebrities in entertainment and pro-athletes should not own the ‘most admired’ polls.

  8. I’ve missed some great posts the past couple days an will weigh in on them hopefully soon, but unless I missed it in the main post or in someone’s comments, I’d like to be the first to mention:

    Can’t Alexander Hamilton (were he with is today) simply exclaim

    “what Presidency? ….You know what?! See! You as crazy as those ones on twitter! I’m NOT George Washington!! We don’t all look alike! We may be all white and famous, but we don’t all look alike! Marketing department, you’re busted! You do marketing for Groupon?? You don’t know the difference between me and George Washington?? There must be a very short line for your job…… Oh hell no…. Really? Really??? ……. I’m the other guy. I’m the other guy… The other one. You know.. Who was shot by Aaron Burr… That guy… There more than one white guy in early American politics. I’m the got shot by Aaron Burr white guy. Washingon’s the cherry tree president white guy… John Adams is the other president white guy… You only hear his voice though, so you prolly won’t confuse him for me. There’s a heavier weight white guy, who like needed help in his wash tub, years later, but he’s also the white guy who turned down interviews and photo ops. I’m not that guy either. I’ve also never done the Vice President or Secretary of State thing… I know that’s surprising! And I’m the only white guy who wrote the Federalist papers other than John Jay and James Madison.”

  9. Alexander Hamilton never a president?
    Well, that’s your opinion, and we respect that.

    The Earth orbits the Sun?
    Well, that’s your opinion, and we respect that.

    Animals evolve?
    Well, that’s your opinion, and we respect that.

    Venezuela is not in Africa?
    Well, that’s your opinion, and we respect that.

    At some time, we have to call BS. Everyone’s entitled to their own opinions, no-one’s entitled to their own facts. The two are distinct, but that distinction has been lost due to the Culture Wars in the USA.

    “All that stuff I was taught about evolution and embryology and the Big Bang Theory, all that is lies straight from the pit of Hell. And it’s lies to try to keep me and all the folks who were taught that from understanding that they need a savior.”… “You see, there are a lot of scientific data that I’ve found out as a scientist that actually show that this is really a young Earth, I don’t believe that the Earth’s but about 9,000 years old. I believe it was created in six days as we know them. That’s what the Bible says.”

    Paul Broun (R-GA) who currently serves on the House Committee on Science and Technology as the chairman of one of its subcommittees on investigations.

      • Yeah, but he was kidding.

        See the video yourself.

        The audience at the Liberty Baptist Church Sportsman’s Banquet didn’t appear to think so. They took his words as Gospel.

        “What I’ve come to learn is that it(the Bible)’s the manufacturer’s handbook, is what I call it,” “It teaches us how to run our lives individually, how to run our families, how to run our churches. But it teaches us how to run all of public policy and everything in society. And that’s the reason as your congressman I hold the holy Bible as being the major directions to me of how I vote in Washington, D.C., and I will continue to do that.”

        • Regardless, per Jack’s post, he’s not a comedian and has a duty not to dumb down America as it’s clear that many, if not most, people thought he was being serious. Withdraw your support for Rep. Broun!

    • I’m vaguely flabbergasted at the amount of ignorance on display (speaking as a Catholic and a scientist, that’s NOT how we sound) and yet he still properly used plural tense around “data,” as he should. Bizarre.

  10. Okay, I cheated (but won’t disclose, unless asked). I knew it was one of the BIG bills.
    Okay, follow-up trivia question: name the REAL President that appears on FAKE money issued by the Federal Reserve?
    That’s right! The correct answer is Jefferson on the $2 bill.
    -Jut

    • The $2 dollar bill isn’t fake, its just useless. And if you want have fun do what I use to do on my birthday. Id go out to a bar or restaurant and pay my check with only $2 bills. They have to take it but it frustrates them because there isn’t a space for them in the cash drawer. 🙂

        • They are on different lists. I don’t hate either of them; I just think they are blights on society of different sorts. Clinton has to be regarded higher in character and accomplishments—he’s devoted his life to public service, and anyone who has been President has given a great deal to society. Kimmel is just a low-life, bottom-feeding clown.

  11. FOR THE LAST TIME: THERE IS NO SUCH THING AS “PRESIDENTS’ DAY” … oh, I guess I didn’t say that before … well, it still stands.

  12. What’s more, when “they” (who ARE these people?) invented the three-day holiday and arbitrarily set Washington’s birthday (the 22nd) afloat by making it the third Monday in February, it can never be truly celebrated. The third Monday in February cannot fall any later than February 21.

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