fairness

The “Survivor” Ethics Bomb: Dubious Setting, Interesting Issues

/ Jack Marshall / 26 Comments

An ethics bomb exploded on  the CBS reality show “Survivor” last week.

Ethics bombs are unforeseen and unforeseeable incidents that suddenly start a chain reaction of ethics problems, dilemmas and conflicts in all directions. This was a lulu. Well, it was a lulu unless one thinks that nothing that happens on a reality show can teach any ethics lessons at all, since they are all, by definition, fake news. If you watch the show, what happens on it matters to you; you have accepted the devil’s bargain of pretending what is manipulated and edited  by writers and directors is “real” in exchange for being diverted and entertained—so the ethics scenarios that periodically break out seem worthy of serious consideration. If you would rather watch paint dry—this is my niche—caring about the pseudo-real crises that actually happened months ago in the most contrived situation imaginable makes as much sense as cheering at a professional wrestling match.

However, just as illuminating ethics issues are raised on “The Walking Dead”—kind of a post-apocalyptic version of “Survivor” with zombies—they can arise on a reality show. In this case, the ethics bomb spread out into unscripted “reality.”

“Survivor” has been on the air for 17 years and 34  seasons—I can’t believe I just wrote that— and is itself an ethics bomb, since it launched the reality TV virus into the culture. Copied from a Japanese show, the idea is that a group of contestants are forced to compete in a remote and harsh location, divided up into teams (tribes) that are guided through daily challenges that yield various prizes, ranging from food to immunity from being ejected.. Each episode sees the losing team gathered around a campfire (“the tribal council”) where they vote on which team member to kick “off the island,” a phrase that has entered our lexicon. Contestants form alliances with each other and often reveal their character, or lack thereof, by engaging in various Machiavellian tactics to survive, all captured on camera. Some contestants lie, cheat and steal. Sometimes it works.

Last week, the tribal council took a sharp turn into real world social tensions when player Jeff Varner, knowing that he was poised to be jettisoned by his tribe and desperately trying to get their ire focused elsewhere, attempted to undermine fellow contestant and tribe member Zack Smith. Varner began by darkly claiming that all was not as it appeared, for there was widespread “deception” afoot.

“There is deception here,” Varner said. “Deception on levels, Jeff, that these guys don’t even understand.” “Continue,” said show host and producer Jeff Probst, who has presided over and moderated each tribal council from the beginning of the franchise.

Varner then turned to  Smith and said: “Why haven’t you told anyone you’re transgender?”

BOOM!

Continue reading →

Comment Of The Day: “More Ethics Observations On The United Flight 3411 Ethics Train Wreck”

/ Jack Marshall / 10 Comments

Public discussion and media reports is finally waning regarding United’s cascading botch of a full and fully seated flight in which the airline wanted to get four seats back and had neither the law, nor policy, nor sufficient justification to acquire them. Thus its agents lied, exceeded their authority, mistreated a passenger, called in police, and they further escalated the fiasco, badly injuring the victim in the process. (Their conduct was similar in some ways to that of the police officers who killed Eric Garner.)

Even now, however, many people still believe this arose from an overbooked flight. Some misguided pundits are still blaming Dr. Dao. The news media has not taken responsibility for its terrible reporting on this incident, and still hasn’t done a good job explaining what really happened. Meanwhile, Delta has taken advantage of United’s pain by announcing that it will pay up to $10,000 to bumped passengers in the future. And Southwestern won itself an all time record for audacious cheekiness with the above ad, which United deserves. [UPDATE: Apparently this is a hoax, not a real ad. Too bad.]

Here is brian’s Comment of the Day on this ethics train wreck in the sky:

The I don’t think you’re being overly cynical here. I have seen multiple responses from media, politicians, and the CEO all following the basic pattern, propose solutions that do not address what went wrong. A handful of employees acted incompetently, and United (and probably most airlines) didn’t think through their carriage contract, police were ill trained, and the culture of United is horrible in general. But instead of addressing any of those issues, they all have motivated reasons to misconstrue the issues and offer ‘solutions’ to problems that don’t exist.

Things that could be done:

1) CEO comes out and says we are going to train and empower our staff to deal with more and varied types of situations as they arise. We also recognize that our current customer facing staff do not have the appropriate level of customer service training, which is entirely the fault of management. We are going to fix this starting now. We have pulled together XYZ resources and will be meeting weekly for the next 12 weeks to generate a comprehensive plan to begin changing our culture. You can expect an interim report in 4 weeks.

2) CEO says, we are going to set up a true reverse auction, paying cash, for all situations when we have to either remove or deny a paying customer due to reasons beyond their control. We will train all gate staff and front line managers on how to conduct this easy and straight forward auction. We should have been doing it already, because the value of the additional seats we can sell by overbooking far outweigh the costs we incur from the small portion of riders who we must justly compensate for any inconvenience.

Continue reading →

Statue Ethics Stand-Off: “Charging Bull” vs. “Fearless Girl”

/ Jack Marshall / 52 Comments

The Wall Street art ethics controversy pitting a nearly 30-year-old sculpture of an angry bull against the upstart statue of a defiant little girl has fascinating cultural implications. The ethical solution to the confrontation are simple and undeniable, however, though the legal issues a bit less so. “Fearless Girl” has got to go.

Arturo Di Modica created “Charging Bull” in response to stock market travails during the late 1980s. The three-and-a-half-ton sculpture was placed near Wall Street in the dead of night,  and was embraced by the financial ditrict and New Yorkers as iconic public art. The artist copyrighted and trademarked his work, which he has said was meant to symbolize “freedom in the world, peace, strength, power and love.”

I don’t get the love part, but okay: the point is that the bull is a positive metaphor, not a sinister one.

The “Fearless Girl” statue was positioned this year, the night before International Women’s Day, in a direct stand-off with the bull. It had been commissioned by State Street Global Advisors, a financial firm based in Boston, as a public relations and advertising move and classic virtue signalling. State Street Global’s home page trumpets the new statue’s message of “the power of women in leadership” and uses it to urge “greater gender diversity on corporate boards.” The metal girl’s  cynical and self-serving origins don’t seem to bother the work’s fans though.

The problem is that the message of “Fearless Girl” requires the participation of the bull to make any sense and to have any power at all. Otherwise, it might as well be Pippi Longstocking.  In essence, the new statue appropriates Di Modica’s work, and violently alters it. The artist is a furious as a charging bull that what he intended as a symbol of capitalist power and national vigor has been transformed into a sexist representation of male domination. Di Modica and his lawyers demand that the statue be moved away from its bull-baiting position, arguing that State Street Global commissioned “Fearless Girl” as a site-specific work conceived with “Charging Bull” in mind. It thus illegally commercialized  Di Modica’s statue in violation of the artist’s intent and copyright. They also claim that the city  violated the artist’s  legal rights by issuing permits allowing the four-foot-tall tyke to face off with the bronze bull without the artist’s permission. Letters to the Mayor DiBlasio, Ronald P. O’Hanley, the president and chief executive of State Street Global; and Harris Diamond, the chairman and chief executive of McCann Worldgroup, State Street Global’s marketing agency demand the removal of “Fearless Girl” forthwith.

Ethically, “Fearless Girl” doesn’t have a leg to stand on. Continue reading →

Comment Of The Day (1): “Thank The U.S. Women’s Soccer Team For Illuminating The Muddled Ethics Of Wage Gap Arguments In Women’s Professional Sports”

/ Jack Marshall / 31 Comments

I’m not sure this photo fits exactly, but I’ve been dying to use it for years, so what the heck…

Are women inherently worth as a much as their male counterparts in similar or the same jobs?

Here is reader slickwilly’s Comment of the Day on yesterday’s post, “Thank The U.S. Women’s Soccer Team For Illuminating The Muddled Ethics Of Wage Gap Arguments In Women’s Professional Sports”:

This is rich… equal pay for an equal job… when the job (and skills) are equal.

Years (decades) ago, I was a trainee engineer for a large company. Part of the job was installation of large racks of equipment involving a fully stocked tool box, weighing between 35 and 50 pounds.

Many of the buildings we installed in did not have elevators, so you carried tools and supplies up flights of stairs.

Another trainee was a slip of a girl, likely 125 lbs soaking wet. She was good once on site, but could not carry her own toolbox up a single flight of stairs, or help when major upper body strength was needed to move equipment into position. Yet she got the same pay and incentives the guys did, for less work (she sat around while the guys lugged stuff up the stairs.) There was no offsetting brilliance that compensated for her lack: just plain competent work when she could perform it. Don’t think the guys did not grumble about doing her work in addition to theirs!

To add insult to injury, she was promoted out of the field first because a)she was black; b) she was a she; and c) the work supervisors wanted a stronger person working the jobs (they did not get extra time to do the job when she was on the crew, either) and could not fire her because of the optics of a) and b). This was a corrupt form of the Peter principle, and my first exposure to such.

Another take: in the Army, each person in a platoon must carry his weight and be able to carry a wounded teammate to safety… unless that person was female. Females could not carry their own equipment, depending on their role, and most likely could not carry a man out of battle. And the standards by which they are judges are not the same. You must be able to pass a fitness test of a certain number of push ups, sit ups, and be able to run two miles under a certain time. This scale slides down by age (an 18 year old must do more than a 35 year old to pass, and rightly so) but the scale is significantly reduced for a female soldier. So a female might be able to do 12 push ups, but get a higher test score for those than an 18 year old who could do 40 push ups)

Continue reading →

More Ethics Observations On The United Flight 3411 Ethics Train Wreck

/ Jack Marshall / 39 Comments

Yes, Ethics Alarms was able to find a photo of an actual plane-train wreck.

Observation 1.

This was all due to moral luck

If  four passengers had taken the United offer to surrender their seats, or if the passenger selected by the agent had complied, grumbling quietly, we would neither know about this horrific episode nor would anyone be talking about it. Yet the United employees would still have lied, and would still have abused United customers. They just didn’t get away with it, that’s all. They were unlucky.

Good.

Observation II

NOW passengers are informed.

Fine print is technical disclosure, but especially in the era of electronic ticketing, not actual or ethical disclosure. Before this episode, most flyers didn’t know what they had agreed to regarding overbooking, nor were they even aware that there was such a thing as “involuntary bumping” A lot more are aware now. From travel site One Mile At A Time:

When an airline knows that a flight is likely to be oversold, they’re required to solicit volunteers. Sometimes airlines will ask at check-in, and other times they’ll ask at the gate. When it comes to a voluntary denied boarding there are no regulations as to what you get….

When airlines can’t find volunteers and still have more passengers than seats, they need to involuntarily deny people boarding. Every airline has a clause in their contract of carriage allowing them to do this. Furthermore, airlines all have procedures they use for determining who gets bumped. Some airlines bump the people who don’t have seat assignments. Other airlines decide based on who checked in last. Others decide based on status and the booking class you have.

Do note that the number of passengers being involuntarily denied boarding was at a 20 year low in 2016. Out of roughly 660 million passengers last year, only 40,000 were involuntarily denied boarding, which is roughly 0.6 involuntary denied boardings per 10,000 seats.

If you’re involuntarily denied boarding, the Department of Transportation regulates what you’re entitled to. Here are the rules, as published by the DOT:

  • If you are bumped involuntarily and the airline arranges substitute transportation that is scheduled to get you to your final destination (including later connections) within one hour of your original scheduled arrival time, there is no compensation.
  • If the airline arranges substitute transportation that is scheduled to arrive at your destination between one and two hours after your original arrival time (between one and four hours on international flights), the airline must pay you an amount equal to 200% of your one-way fare to your final destination that day, with a $675 maximum.
  • If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (400% of your one-way fare, $1350 maximum).
  • If your ticket does not show a fare (for example, a frequent-flyer award ticket or a ticket issued by a consolidator), your denied boarding compensation is based on the lowest cash, check or credit card payment charged for a ticket in the same class of service (e.g., coach, first class) on that flight.
  • You always get to keep your original ticket and use it on another flight. If you choose to make your own arrangements, you can request an “involuntary refund” for the ticket for the flight you were bumped from. The denied boarding compensation is essentially a payment for your inconvenience.
  • If you paid for optional services on your original flight (e.g., seat selection, checked baggage) and you did not receive those services on your substitute flight or were required to pay a second time, the airline that bumped you must refund those payments to you.

As you can see, in many cases you’re entitled to a sizable cash payment, up to $1,350. However, here’s the dirty secret of the airlines. In a vast majority of cases they’ll only offer cash compensation if you specifically ask for it. Otherwise they’ll offer you the same voucher they gave anyone who was voluntarily denied boarding.

Note, however, that none of this involves taking people who have already been seated off of the plane. That’s because bumping doesn’t work that way, and also because the United flight in question wasn’t overbooked, as discussed below. Continue reading →

A Definitive Tome About Pit Bulls, Which The Breed Bigots Will Ignore, Naturally

/ Jack Marshall / 19 Comments

“I’m just a dog, sitting in front of a human, asking him to love her.”

Among the posts on Ethics Alarms that still get comments regularly long after they were written is the 2015 designation of Dogsbite.org as an Unethical Website of the Month. That site is a pit bull hate nest, notable for its bad science, bad history, bad logic and hysteria. Even though the Ethics Alarms post and previous ones here explain in  detail why the propaganda on Dogsbite.org is wrong, makes so sense, is pure fearmongering  and does terrible harm, people keep writing in to Ethics Alarms, citing the same false statistics, the same debunked facts, and the same lies that too many municipalities have used to ban many dog breeds and mixes, essentially for looking like what people think are pit bulls. I don’t know that there is any other topic where the commenters are so immune to fairness and reason.

Well, other than the President, of course.

Now  award-winning journalist Bronwen Dickey has written  Pit Bull: The Battle Over an American Icon , which just came out in paperback on April 4. Her goal was to take as objective and analytical look at the breed (and breeds) as possible, using genetic science, research, expert testimony and reliable data, neither sentimentalizing the dogs nor demonizing them. Dickey’s  conclusion, already obvious to anyone who has had prolonged or extensive contact with them: Pit bulls are just dogs.

The author was recently interviewed in New York Magazine, which couldn’t resist adding a misleading title to the feature: “How Both Sides of the Pit Bull Debate Get It Wrong.” Talk about false equivalency: one “side” believes the dogs are demonic killers that should be wiped off the face of the earth, and the other mistakenly says they were “Nanny dogs,” when they were just called “the Nanny Dog.” See? Both ides are wrong!

There are no sides. Pit bull phobics are driven by fear and ignorance, while those who understand dogs try to mitigate the harm their lies do to families and animals

Bronwen Dickey would be in the latter category. I note that she owns a pit bull. She knows what she’s writing about. The hysterics will say she’s biased.

Tidbits from the interview, in which she comments on some of her findings… Continue reading →

The United Ethics Train/Plane Wreck Sails On: A New, Worthless Apology, Ann Althouse Buys A Ticket, And More!

/ Jack Marshall / 84 Comments

[ And yes, it is worth the attention it’s getting on an ethics blog. Greater ethical lessons and enlightenment can arise out of a transaction at a lemonade stand than in nuclear disarmament talks; this basic, establishing principle of Ethics Alarms still is elusive to many readers, and I don’t know what else I can say to explain it for them. Of course other things are going on: Bulletin: this isn’t a news site. No, the fact that Sean Spicer said that “Even Hitler didn’t use chemical weapons” and the news media, knowing full well what he meant (and that what he meant was technically correct, though still a jaw-droppingly cretinous thing to say) still turned it into a big deal —because he works for Donald Trump, and there for is evil—and Nancy Pelosi even said the it mandated his removal (no, the fact that Spicer is incompetent mandates his removal—“Best people,” Mr President? Remember “Best people”?—but we knew that) is not a more important ethics story.

I am seriously considering just banning every commenter who makes one of those “Why are you writing about this when children are dying in the Congo and Flint still has bad water?” complaints. Write your own damn blog. I have clients, a full time job and many other responsibilities, taught for four hours yesterday, and most of all, had a Red Sox game to watch. Istill posted about 2000 well-considered words. I am not your Ethics Monkey.]

Reports from the still accumulating United Flight 3411 ethics carnage:

Look! A new apology! United Airlines CEO Oscar Munoz performed a backflip and issued a brand new apology for the fiasco on United Express Flight 3411, and said in a statement;

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment.  I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard.   No one should ever be mistreated this way.  

I want you to know that we take full responsibility and we will work to make it right.    

It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.  

I promise you we will do better.  

Sincerely, 

Oscar

Quick reactions:

….Well, I hope you will do better, because it would be almost impossible to do worse.

…Wait, I thought the United agents were following procedures and that this was all the fault of the “disruptive” passenger? Didn’t you say that? I’m sure I read that you said that…

…”Outrage, anger, disappointment”? When did Munoz express any of those? The word he used before was “upsetting.” In his previous “apology,” which extended to the passengers who were “re-accommodated,” a weasel word if there ever was one, since they were “un-accommodated’…

…Yes it is too late to do the right thing sometimes, and this apology is a perfect example.

If the soon-to-be-forcibly retired United CEO had issued this apology immediately, contemporaneously with  placing every involved employee in Chicago on leave until the matter was fully investigated, it would have been a #1 apology on the Ethics Alarms Apology Scale, the best of the best, the top of the line….

1. An apology motivated by the realization that one’s past conduct was unjust, unfair, and wrong, constituting an unequivocal admission of wrongdoing as well as regret, remorse and contrition, as part of a sincere effort to make amends and seek forgiveness.

However, when such an apology follows a previous apology that expressed none of this, but instead a reflex insistence that no wrong had been committed and that the victim of the wrong was at fault, the second apology becomes a #7 apology on the scale, one that is insincere and not a true apology at all:

7. A forced or compelled [apology], in which the individual (or organization) apologizing may not sincerely believe that an apology is appropriate, but chooses to show the victim or victims of the act inspiring it that the individual responsible is humbling himself and being forced to admit wrongdoing by the society, the culture, legal authority, or an organization or group that the individual’s actions reflect upon or represent .

Munoz’s second apology also insults the intelligence of everyone following the incident. We know what United’s attitude was: the United CEO expressed it:

“Be still peasants, and don’t scream like little girls when you get your comeuppance! We decide what your rights are! Next time, try walking to Louisville! I bet our surly representatives, cramped seats and stale pretzels will start looking pretty damn good before you get though Indiana.”

Now he’s suddenly horrified and contrite. Sure he is: he’s horrified because United stock is falling, and contrite because a public relations crisis management specialist told him to be.

Too late. We know what you really think, and we don’t forget that easily. Continue reading →

Quick United Ethics Plane Wreck Passenger Addition: The Journalists And Others Smearing Victim David Dao

/ Jack Marshall / 25 Comments

Which one is David Dao? What is he like? What has he done? IT DOESN’T MATTER…

I had to post this as soon as a comment on the original post mentioned recent revelations about the abused passenger on—and then off–  United Flight 3411 yesterday.

David Dao (that’s his name) will naturally be the object of research by the news media, because he’s now a public figure and they are overwhelmingly scum. However, whatever exposure his past and present receives as a result of his unwelcome celebrity due to a United employee fingering him for no particular reason as a passenger to sacrifice to solve problems of the airline’s own making, none of it has any relevance to the episode. There is no justification for further injuring Dao by invading his privacy. It is a cruel and unethical thing to do. It is unethical journalism, because the details of the doctor’s life do not contribute anything to an understanding of the story and the issues that the conduct of United raises.

Never mind! This is the Paul Newman film “Absence of Malice” crossed with “Airplane”—an innocent bystander is swept up in a controversy, and as a result is embarrassed before the world because journalists never consider the Golden Rule, and seldom care about fairness, decency, compassion or the consequences of what they publish. “The public has a right to know,” they posture. Really? Why does the public have any right to know about Dao, besides what they see on the YouTube videos?

TMZ, a bottom-feeding celebrity site,  first dug up Dao’s history, posting a click-bait headline.  The Courier-Journal, a Kentucky affiliate of USA Today, then piled on with a story about the “doctor with [a] troubled past.’  The New York Daily News,  The New York Post, The Washington Times, The Chicago Sun Times, D.C.’s ABC affiliate  and People Magazine all joined the fun, the game being “Let’s see if we can further embarrass and humiliate this man, because United didn’t do enough already.” People’s expose was titled “Revealed: All About the Doctor Dragged Off Overbooked United Flight — and His Troubled Past.”

Did I mention that the woman whose life is put on the front page in “Absence of Malice” kills herself? (Melinda Dillon received an Oscar nomination for the role.) Continue reading →

More On United’s “Ethics Plane Wreck”

/ Jack Marshall / 36 Comments

Ethics Alarms reader Arthur in Maine correctly declared that yesterdays’ multi-stage fiasco involving United Air Lines, an abused passenger and the police would be the first Ethics Alarms “ethics plane wreck.” He was correct.

Now we learn that the entire mess was based on a lie: this was no boating accid….sorry…the flight was not “overbooked.” United just decided at the last minute to fly a flight crew to Louisville, so it bumped four passengers against their will and lied, saying that the flight was overbooked. In addition to the policy-defying employees, and the brutal police, passengers on the United Flight 3411 Ethics Plane Wreck, which has spare seats aplenty, include

Recent passengers:

1. The United staff responsible for the fiasco added to their ethics foul with this official summary of the incident, cited by the United CEO:

Summary of Flight 3411

. On Sunday, April 9, after United Express Flight 3411 was fully boarded, United’s gate agents were approached by crewmembers that were told they needed to board the flight.

. We sought volunteers and then followed our involuntary denial of boarding process (including offering up to $1,000 in compensation) and when we approached one of these passengers to explain apologetically that he was being denied boarding, he raised his voice and refused to comply with crew member instructions.

. He was approached a few more times after that in order to gain his compliance to come off the aircraft, and each time he refused and became more and more disruptive and belligerent.

. Our agents were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight. He repeatedly declined to leave.

. Chicago Aviation Security Officers were unable to gain his cooperation and physically removed him from the flight as he continued to resist – running back onto the aircraft in defiance of both our crew and security officials.

Verdict: Dishonest, self-serving and misleading: Continue reading →

KABOOM! United Air Lines. Unethical. Incompetent. Stupid. Insane. Unforgiveable. [UPDATED]

/ Jack Marshall / 121 Comments

Just read this, which goes with the video.

Quick summary: a United flight supervisor came on board a sold-out flight and demanded that four seated passengers leave the plane  so four United employees could take their seats. Four passengers were chosen at random, and one, an older man, refused. Police were called and he was beaten and forced off the plane.

Really.

It’s hard to type with all these brains from my head explosion on the keyboard, but…

1.  No business that treats customers like this deserves to stay in business.

2. Any solution would have been better. Anything. Charter a flight for the United employees. Pay 10,000 bucks per passenger as incentive. Offer a lifetime ticket. That the united employees couldn’t come up with a less abusive and disrupting solution shows terrible training, terrible judgment, and a terrible corporate culture.

3. I am stunned that no passenger, when the older man who refused to go began to be abused by the police, stepped forward to take his place. I would think that would be an obvious response. Can we all pledge here and now that before someone is dragged screaming of a flight we are on, we’ll step forward and give up our seats?

4. I have to travel a lot for my business, but I will move heaven and earth not to have anything to do with United.

5. The carrier should pay dearly for this.  It is inexcusable.

More accounts: New York Times, Hot Air, Vox, NPR, FOX6Now.com, The Gateway Pundit, neo-neocon, Boing Boing, View from the Wing, Raw Story, Fox News Insider, CBS Chicago, , Guns & Money, The Federalist, IJR, FOX31 Denver, AOL, Instapundit, Axios, Eschaton , Mediaite, The Ring of Fire Network, View from the Wing, BGR, Mashable, CBS Pittsburgh, The Daily Caller and Outside the Beltway

And this, from Hit and Run at Reason:

While United’s customer service policies in this case are clearly heinous and absurd, let’s not forget to also cast blame on the police officers who actually committed the brutality on United’s behalf. NPR reports that the cops attacking the man “appear to be wearing the uniforms of Chicago aviation police.”

While there may be something to be said for the ability for private businesses to summon the help of the police to remove people from their premises if they refuse to leave peacefully and their presence is unwanted, there is no excuse for the police to cooperate when the reason their presence is unwanted is not “causing a disturbance” or being violent or threatening to other customers, or stealing goods or services, or doing anything wrong at all, but rather wanting to peacefully use the service they legitimately paid for.

Shame on both United for calling the cops on a passenger to make the lives of their employees and business easier, and shame on the police for having any part of it.

[UPDATE: According to A.P., others may agree with the above; “Chicago aviation department says officer involved in dragging man off United flight placed on leave,” A.P. tweets.]