(I know everyone is going to hate this.)
Having a terminal illness does not justify bullying corporations into waiving fair and valid contracts, and using the media and public opinion to extort money out of companies that they have no obligation to surrender is unethical.
Sorry. But it’s true.
US Air has capitulated to a classic example of compassion bullying and agreed to refund the non-refundable airline ticket Lynn McKain purchased as part of a family vacation to Belize. This occurred after the McKain family sicced the media on the airline when a recurrence of breast cancer caused Lynn to cancel the trip on doctor’s orders. She requested a refund based on her misfortune, although there was nothing in the deal that suggested that there were exceptions to the ticket’s non-refundable features. Then, after the airline politely declined to waive the terms the McKain’s had agreed to in order to pay discounted ticket fees, the family alerted the media, with predictable results. There were heart-wrenching stories about McKain’s cancer treatment, making out the airline as an avaricious, mean-spirited cabal of inhuman monsters.
Finally, the airline gave in. It had no choice; the media and the McKain’s would keep the pressure on, making the episode a full-fledged public relations catastrophe, unless it did. The Compassion Bullies won, as they almost always do. Don’t think for a moment that this is good triumphing over wrongdoing, however. It is the opposite. Continue reading








