Business & Commercial

Ethics Chess Lesson: The Tale of the Kidney and the Ungrateful Boss

/ Jack Marshall / 50 Comments

Ethics chess is complicated, but ignore it at your peril!

Ethics chess is the process by which one considers the likely chain of events that follow from an act, and tries to predict the ethical dilemmas that may result before they occur. Debbie Stevens and Jackie Brucia didn’t play ethics chess. This is what happened to them.

When  Stevens was exploring the possibility of returning to the Atlantic Automotive Group, where she had worked previously, she met with Brucia, her former and potential boss, and somehow got on the topic of Brucia’s health problems. She needed a kidney transplant, and had found a donor, though it was not yet certain that the kidney would be hers. Stevens said that she might be willing to contribute her own kidney if that donor didn’t work out.

Later, Stevens was hired by Brucia,and two months later, in January of 2011,  Brucia called Stevens into her office and told her that she had lost her organ donor. “Were you serious when you said you would be willing to give me one of yours?’ Brucia asked.  “Sure, yeah,” Stevens says now. “She was my boss, I respected her. It’s just who I am. I didn’t want her to die.’’ It wasn’t exactly a direct donation, but Stevens donated her kidney to a stranger who matched up well with it so Brucia could be advanced on the list and get a better matched kidney from another source. Nonetheless, Brucia got a healthy kidney because Steven’s gave up one of her own. Continue reading →

The Heroic Bird-Watchers and The Shame of the Star Princess

/ Jack Marshall / 3 Comments

If Captain Stubing had been at the helm, a tragedy might have been averted.

Rescue is a frequent topic on Ethics Alarms, usually in a disturbing context. We all have a duty to rescue others in peril, but we should never underestimate the powerful forces that often work against that duty. Rescue can be dangerous or frightening, and often there are perplexing questions about when an individual has done enough to ensure a rescue, and what constitutes “enough,” especially if the rescue fails.

In March, the Star Princess—a luxury cruise ship operated by Carnival—was on a cruise around South America. Three of the passengers were bird-watchers, who eschewed shuffleboard and the other fun activities organized by whoever was the counterpart to Lauren Tewes on “The Love Boat” to use their binoculars and telescopes to spot seabirds from the ship’s decks.

It was March 10 when one of the bird-lovers, Jeff Gilligan from Portland, Oregon., saw a boat with a person standing up in it, waving a dark piece of cloth. The vessel was at least a mile away.  Another Oregon bird-watcher, Judy Meredith, told reporters that when she focused her lenses on the boat, it was clear to her that the man waving the cloth was trying to get the Star Princess’s attention, and that the boat was drifting, without an engine. She went inside to try to alert the crew about the situation. After she talked to one crew member, she says, he called the bridge and she talked him through what she and Gilligan had seen.”I was trying to have a sense or urgency in my voice — and tell them that the boat was in distress, and they were trying to get our attention.” Another crew member used Gilligan’s telescope to look at the drifting boat, and confirmed their assessment. The boat was drifting in the open seas and in peril. Gilligan said that at that point “We were a bit relieved because he had confirmed that he had seen what we were describing. We expected the ship to turn back or stop or something.” Continue reading →

T-shirt Ethics and Bigotry In Lexington, Kentucky

/ Jack Marshall / 55 Comments

The offensive T-shirt design. Honest.

Hands On Originals is a T-shirt company in Lexington, Kentucky that is now under fire for refusing the business of the Gay and Lesbian Services Organization, which organizes Lexington’s annual gay pride festival every June. The organization wanted to print up some T-shirts, and the company told them to take their business somewhere else. The reason: the T-shirt company is a “Christian organization”, and the owners don’t want to assist in promoting a message that goes against their religious beliefs.

The Gay and Lesbian Services Organization filed a complaint, and now there will be an investigation to decide whether this violates Lexington’s Fairness Act, which protects people and organizations from discrimination based on sexual orientation or gender identity. Lexington’s mayor has weighed in against Hands On, and boycotts against the company and the closely related company Wildcat Wearhouse have been threatened. Meanwhile the attorney for the Alliance Defense Fund, which is representing the T-shirt company, argues that “No business owner should be forced to violate his conscience simply because someone demands it. The Constitution absolutely supports the rights of business owners to decline a request to support a message that conflicts with their deeply held convictions.”

I am not going to comment on the legal and constitutional issues, but the ethical issue is clear. Should society respect the choice of a business to refuse to provide products or services to groups, individuals or causes it opposes or objects to on moral or religious grounds? Continue reading →

Unethical Ethics: How Business and Government Encourage Unethical Thinking In Their Ethics Training

/ Jack Marshall / 2 Comments

Show us the way, O Wise and Ethical One!

Jack Abramoff, the corrupt lobbyist turned federal prisoner, then author and now ethics expert, will be giving a lecture on government and personal ethics at The University of Texas at Austin’s business school on May 2. This is not as unusual as it seems. My biggest competitors are felons and disbarred lawyers—they literally step right out of professional disgrace, and sometimes jail, into the lecture circuit. They are draws, and in a field like ethics, which is often prescribed as substitute for barbiturates, this is irresistible to professional development programmers and conference organizers. It also attracts the participants that most need real ethics training, but who seek what these fake ethics presenter usually have to offer:  real life-based advice on what you can’t get away with. This lesson has about as much to do with ethics as it does with Parcheesi, but unfortunately, that’s what is generally regarded as practical ethics.

Characters like Abramoff don’t have ethics alarms; they have survival alarms.  Business schools, politicians and the media still believe that aiming reforms at those alarms, in the form of tougher rules and enforcement, will make business and government more ethical. Think about it: the cultures will still be unethical; the people in them will be just as unethical, but because proven scofflaws and ethics corrupters like  Jack Abramoff will explain where they went wrong, all these people with dead ethics alarms, further deadened by absorbing  the wisdom of the most corrupt of a corrupt breed, will stop behaving unethically.

Good plan. Continue reading →

Unethical Website of the Month: The Ethical Psychic Project

/ Jack Marshall / 8 Comments

Here’s all you need to know about “The Ethical Psychic Project” and the website that supposedly advances it. One of the ethical topics covered in the ethical forum section is “Animal Communication”:

“Our animal friends need help, too! Ask one of our Psychic Animal Communicators to connect with your pet, either on the Earthly plane or crossed over!”

Sounds ethical to me! I was surprised not to see other topics of similar ethical weight and credibility,  like “Want to win in at the slot machines?” and “Ever wonder what Joe Biden will say next?”

There appears to be nothing whatsoever ethical about the The Ethical Psychic Project, except that a bunch of people who decided they couldn’t make enough money selling phony deeds to imaginary uranium mines thought that the word “ethical” might suck in some marks. Oh, there’s an ethics code on the site, all right. This psychics code is considerably worse than the last one I wrote about, and that won no prizes. This one is funnier, though, because with a little tweaking, it could just as well serve an ethics code for Superman or Green Lantern, or the Good Witch of the North. It contains such self-validating blather as: Continue reading →

Ethics Quote of the Week: Former Fox Mole Joe Moto

/ Jack Marshall / 1 Comment

“I am a weasel, a traitor, a sell-out and every bad word you can throw at me… but as of today, I am free, and I am ready to tell my story, which I wasn’t able to fully do for the previous 36 hours.”

–—Joe Moto, upon getting his walking papers at Fox News. Moto, a producer on the O’Reilly show, had been sending anti-Fox posts to the gossipy and ethics-free website Gawker, denigrating the company that was paying his salary. His work as the “Fox Mole” didn’t last long, as he was discovered and fired after only two undercover posts.

Joe Moto, while at Fox News

Joe Moto is a fick.* He can’t justify his conduct, which is as low as it gets. In his statement above, which is part of his first post-Fox column, he acknowledges that he has no ethical argument left to him for his disloyal, cowardly breach of an employer’s trust, but informs the world that he intends to cash in anyway. I will say this clearly: anyone who ever hires this guy for any job, from working in TV to yard work, is insane. Continue reading →

Were The Marlins Right To Suspend Ozzie Guillen for Loving Fidel Castro?

/ Jack Marshall / 30 Comments

And imagine...Media Matters had NOTHING to do with it!

‘”I love Fidel Castro,’ blurts Ozzie Guillen, the new manager of the Miami Marlins, in his Jupiter, Fla., spring-training office before an early-March team workout.”

And with that spontaneous utterance, quoted in a Time magazine feature, Guillen, who was hired during baseball’s off-season to lead the long-languishing Miami baseball franchise to elusive community popularity and on-the-field success, suddenly found himself at the epicenter of a career-threatening controversy. Cuban groups in the Miami area were horrified, and demanded that Guillen be fired. Guillen immediately went on an apology tour, arguing that he had “mistranslated in his head from Spanish to English,” and that he emphatically did not “love” the Cuban dictator, but in fact hated him. Even though he said he loved him. That’s some bad translating.

“I feel like I betrayed my Latin community,” Guillen said to one Miami group, according to ESPN’s translation of his comments in Spanish. “I am here to say I am sorry with my heart in my hands and I want to say I’m sorry to all those people who are hurt indirectly or directly. I’m sorry for what I said and for putting people in a position they don’t need to be in. And for all the Cuban families, I’m sorry. I hope that when I get out of here, they will understand who Ozzie Guillen is. How I feel for them. And how I feel about the Fidel Castro dictatorship. I’m here to face you, person to person. It’s going to be a very difficult time for me.”

He got that right. Today the Marlins suspended their manager for five games, saying in a statement, Continue reading →

The Donald’s Dangerous Ethics: Loyalty Trumps Honesty On “Celebrity Apprentice”

/ Jack Marshall / 21 Comments

Your ethics ignorance makes me angry, Donald. You won't like me when I'm angry...

The original version of Donald Trump’s self-promoting  reality show competition “The Apprentice” occasionally created a useful business ethics scenario. Once The Donald started using B-list celebrities instead of real aspiring executives, however, the show deteriorated into ego insanity and the kind of freak show conflicts one would expect with participants like Jose Canseco, Joan Rivers and Dennis Rodman.

Surprisingly, last week’s episode blundered into a substantive, if confusing, ethics lesson. It was Donald Trump’s ethical priorities that were exposed, and as should surprise no one, they are as warped as Trump himself.

I can spare you all the details of the episode, which involved the weird assortment of celebs breaking into two teams to see who could devise the better commercial for Entertainment.com, as judged by the website’s execs. As usual, the losing team’s leader and the two team members fingered by her (in this case) had to have a show-down with Trump in “the Board Room” to determine who would be on the receiving end of Trump’s trademark line, “You’re fired!” This time one of the three potential firees was none other that  old Incredible Hulk himself, Lou Ferrigno, who has distinguished himself this season as a perpetual whiner, especially adept at blaming the members of his teams rather than accepting responsibility himself. He was richly deserving of the Trump pink slip in this episode, especially for the over-the-top violent and disparaging language he leveled at a female team mate, comedian Lisa Lampanelli. In the eyes of Trump, however, Lou clinched his demise not by being an unprofessional boor, but by being…honest.

“Who do you think had the better commercial?” Trump asked the former green alter-ego of the late Bill Bixby. It sure didn’t sound like a trick question. Ferrigno responded that the winning team’s commercial was better, an eminently reasonable response given that he and the other two celebrities on the hot seat were there because the commercial they had crafted had been judged as inferior. This, however, was seen by The Donald as a rank betrayal. He fired Lou, in part for his slug-like performance on the assigned task, but mostly, he said, for Ferrigno’s “great disloyalty” to his team.

Whaa? Continue reading →

What Do You Do When The Ethics Alarm Sounds Late? This…

/ Jack Marshall / 1 Comment

A photography site that knows about ethics, too.

SmugMug is a photo sharing website that comes complete with a blog on photo sharing issues, including ethical ones. Here is the blog’s most recent post, a remarkable confession and an apology, as excellent an example of  taking responsibility for a mistake, being accountable and apologizing sincerely to the party harmed as there is. The post is entitled, “What Were We Thinking?”

“Sometimes you see the dumb things companies say and you wonder, ‘What were they thinking?’

I never imagined that happening to us, but we did something so dumb in a blog post, we’re now looking at each other blankly and asking, what were we thinking? The post was about image theft and we used examples from pro photographer Valerie Schooling’s site and gave the impression she was doing things wrong, which she wasn’t.

To make matters worse, we somehow embedded screen captures of her site without asking her permission.  If it weren’t such a dumb thing to do, I could explain why we did it other than the obvious: she and her photos are awesome. Naturally, her friends and other respected photographers in the industry asked us what we were thinking, and unfortunately the honest answer was, “We weren’t.”

We learned a lesson we’ll never forget because we also betrayed ourselves, since we are photographers.  We apologize for the time and angst this caused a lot of wonderful people.”

“Chris MacAskill
President & co-founder
Not usually so clueless”

Perfect. Continue reading →

Burger King, Mary J. Blige and the Political Correctness Double-Bind

/ Jack Marshall / 5 Comments

"No, let's give the fried chicken commercial to Donny Osmond. I don't think Mormons even like fried chicken..."

My theater company did a production of the Depression Era comedy “Stage Door,” about a group of young actresses  who stay in a boarding house. There are two roles for “domestics” in the play; the female of the two has quite a few lines. The director felt that it would be perpetuating a stereotype to cast African-Americans in these roles, though that is what the characters were supposed to be, so she cast white actors in both parts. The bottom line is that African-American actors were not cast because of their race, in parts written for actors of their race. No offensive stereotype..and no jobs.

This seems counter-productive and foolish to me. Another example: I was once told by the EEOC specialist at a New York law firm that he never took female associates on travel to meet with clients, because he didn’t want to be vulnerable to sexual harassment claims. “So you’re discriminating against women in your firm to avoid harassing them?” I asked. “Well, I suppose you could say that,” he replied.

Which brings us to Mary J. Blige. The singer was hired by Burger King to sing in a fried chicken commercial, and the result has been attacked as racist stereotyping by several black publications and critics. Burger King has pulled the commercial, muttering some cover-story, along with Blige, about the ad being released “prematurely.” How that would change the fact that she is singing “Crispy chicken, fresh lettuce, three cheeses with dressing!” I don’t really grasp. Anyway, Burger King has officially apologized, which, I suppose, means that just as you can’t use the term “chink in the armor” in discussing anything to do with Jeremy Lin, you can’t hire a black singer to promote fried chicken….even if a black singer wants to promote fried chicken and needs a job. Continue reading →